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Work experience

Jun 2000Present

duty manager

Saudia airline catering SACC

manage all operational aspects of Flight Catering during shift and ensure that the in-flight product is delivered to agreed standards and within budget. Ensure that the quality, make sure all service safety and procedures of the company policy are adhered to and all staff and other resources are correctly used and productivity ensured in the shift manage, lead, and train all staff  during my Shift in order to create dynamic, high-performance Operations Team that can meet the operational needs.


To ensure that all Policies, Procedures and Responsibilities of the duty

manager are clear, documented and followed.


Duty Manager Activities

Emergencies ( All Kinds).

Flight Delay.

Handling Complaint Sample.

Handling Onboard Mail.


Process Owner : Duty Manager is the process owner

who should :

Ensures that the system is properly designed.

Monitor the effective implementation of the Polices and Procedures.

Reporting to Top Management on the Performance of the System and suggesting improvement.

Approval of all resources for all Regional Operational.

Approval of emergency & security guidelines related to operations.

Ensures that all resources are available.

Ensure all system procedures are well implemented.

Close follow up with the duty manager incase of operational abnormality and direct guidance when necessary.

Responsible for coordination smooth and efficient operation of the unit and

ramp area on shift basis along with Saudia OCC.

Coordinates and takes decisions in the event of operational emergencies,

including manpower, raw material, and quality service standards.

Liaise with airport agencies and client, enhancing good cooperation.

Ensures that all catering staffs are strictly following safety measures and procedures in the unit and the ramp area.

Receive customer complaint samples and coordinate with concerned department to action accordingly.


familiar with all emergency procedures and ask for clarification by concerned if required.

following the set standard procedures in case of any emergency.

familiar with Standard Corporate Manual & MMS Manual in case any emergency.

familiar with. OHSAS Manual in case of occupation hazards / Safety Incidents, case if Airside emergencies.

familiar with HR Manual in case of discipline and employee involvement.


 Representative Services sales department


Phone services


Linton Industries Inc

City: Snohomish, Lynnwood, Washington, USA

I worked the assembly area , as well as the warehouse also worked in the workshop and control by machines Finnish . Had a fabulous time and I learned a lot.

had a permission work from USA government


Jul 2007Oct 2011

Faculty of Economics and Administration


Major General management

Bachelor four years University degree

Available upon request


  • Focused on client and customer services.
  • have well-versed of Computer applications, Excellent written and verbal communication skills as well as strong interpersonal skills are the basic requirements of this role.
  • Ability to build strong relationships with customers.
  • Can stay calm in a crisis situation.
  • Resolving problems on the spot.
  • Effectively motivating staff to get the most out of them.
  • Willing to work days, evening and weekends.
  • Having  an enthusiastic drive and a positive ‘can do’ attitude.
  • Flexible to meet the demands of the business.



- University degree 

- Certificates of training courses

- Letters of appreciation to the efforts exerted

 available on request.


  • Responsible for maintaining high standards of operation.
  • In charge of the whole section and staff during after noon and nights shift
  • Ensuring high standards of service quality to all service required .
  • Liaising with all section and Department staff during shift.
  • Maintaining accurate financial and administrative records.
  • Organising new initiatives and planning promotions.
  • Driving sales and developing new income streams.
  • Involved in planning  for any additional special events.
  • Advising customers on any specials offers and tried satisfy them.
  • Meeting with the high management and owners and senior managers to discuss issue, financial forecasts, offers and set budgets.
  • Monitoring the quality of service.
  • Ordering supplies when required.
  • Taking action to investigate and address all non-compliance of health and safety guidelines.
  • Taking action to investigate and address all incident and accidents with the safety guidelines
  • Involved in providing advice and opinion on the introduction of new products and services.
  • Dealing with customer complaints.
  • Responsible for the security and maintenance of the catering unit

    Building area.

 Salary and incentives

  • the basic salary of SR 14 571.
  • Housing allowance SR 2916
  • Transportation allowance SR 1100
  • Medical insurance class A+
  • Three salary as bonus Minimum annually
  • Nine thousand riyals a yearly instead of airline tickets.
  • 45 days vacation per year

Personal information

  • Birthday 01/07/1970
  • Social status :  married and I have two daughters and two sonsز
  • Financial situation : Living in rent  but I have other financial income