Saudia airline catering SACC
manage all operational aspects of Flight Catering during shift and ensure that the in-flight product is delivered to agreed standards and within budget. Ensure that the quality, make sure all service safety and procedures of the company policy are adhered to and all staff and other resources are correctly used and productivity ensured in the shift manage, lead, and train all staff during my Shift in order to create dynamic, high-performance Operations Team that can meet the operational needs.
To ensure that all Policies, Procedures and Responsibilities of the duty
manager are clear, documented and followed.
Duty Manager Activities
Emergencies ( All Kinds).
Handling Complaint Sample.
Handling Onboard Mail.
Process Owner : Duty Manager is the process owner
who should :
Ensures that the system is properly designed.
Monitor the effective implementation of the Polices and Procedures.
Reporting to Top Management on the Performance of the System and suggesting improvement.
Approval of all resources for all Regional Operational.
Approval of emergency & security guidelines related to operations.
Ensures that all resources are available.
Ensure all system procedures are well implemented.
Close follow up with the duty manager incase of operational abnormality and direct guidance when necessary.
Responsible for coordination smooth and efficient operation of the unit and
ramp area on shift basis along with Saudia OCC.
Coordinates and takes decisions in the event of operational emergencies,
including manpower, raw material, and quality service standards.
Liaise with airport agencies and client, enhancing good cooperation.
Ensures that all catering staffs are strictly following safety measures and procedures in the unit and the ramp area.
Receive customer complaint samples and coordinate with concerned department to action accordingly.
PROCEDURE FOR EMERGENCIES
familiar with all emergency procedures and ask for clarification by concerned if required.
following the set standard procedures in case of any emergency.
familiar with Standard Corporate Manual & MMS Manual in case any emergency.
familiar with. OHSAS Manual in case of occupation hazards / Safety Incidents, case if Airside emergencies.
familiar with HR Manual in case of discipline and employee involvement.