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Work experience

Aug 2008Present

Project Manager

Union Bank

Managing Business- IT related projects by following the project management methodologies, so far responsible for the following projects:

·AML- Anti-Money Laundering System

·CBJ-OSS Offsite Supervision System for central bank of Jordan reports.

·CRM- Customer relationship Management.

·ALCO – Asset & Liabilities Committee Project

·EPMO –Enterprise Project Management Office ( I have been selected by the upper management to manage a project of establishing EPMO Office in the bank)

·Sales Tracking System.

·Brokerage & E-Trade Systems

·HRMS- Human Resources & Management System

·SharePoint Portal 2007

·WCMA- Working Capital Management Accounts

·Operational Risk System

·Collaterals System

·New Core Banking Project (so far I am playing the role of project coordinator, the tasks assigned to me so far was:

oIssue RFP

oacting as an interface to the vendor on behalf of the bank on all aspects of communications

oCall for a meetings, prepare MoM, and circulate the issues to the Upper management.

oNotify all stakeholders with all decisions/assignments

oMaintain a database of all project committee decisions, recommendations, and assignments and follow-up on their execution.

oEvaluate vendors proposals

Jul 2006Aug 2008

Project Manager

Cairo Amman BAnk

Responsibilities include:

Managing IT & Business projects by following project management methodologies, I have been selected to manage Electronic Archiving Project from both IT & business prospective this includes:

  • Manage PS-EDMS from IT Prospective
  • Re-engineer the manual archiving process by establishing new department for electronic archiving (staffing, equipments, training, coaching, and managing) to manage & handle all the documents in the bank centrally.
  • Oversee the archiving steps (scanning, validation, quality control and upload) to support the bank’s response to archiving system and to deliver best practice business benefits.
  • Manage/lead the Archiving staff to ensure that a high quality customer-focused and continually improving service is delivered to the bank.
  • Manage the bank's response to archiving requests to ensure that these are dealt with efficiently and effectively in line with the legislation and best practice guidelines.
  • Contribute strategically to the initiation, ongoing development and delivery of the bank’s Strategic Plan objectives.
  • Arrange with all departments and branches to manipulate and archive their documents, and to ensure that we meet their expectations and requirements.
  • Building and maintaining an opportunity pipeline sufficient to ensure attainment of customer satisfaction; our customers are the departments & branches.
  • Ensure quality and accuracy of the database information.
  • Gain all technical and business knowledge in order to answer to all departments & branches needs.
  • Monitor and report activities and provide forecasts for management.
  • Identifies and provides standards for gathering information for use in trend analysis and reports information to bank management.

Also I was responsible for the following projects:

  • Workflow System (K2.NET 2003), design, develop, and implement automated business processes

·Microsoft SharePoint Server 2003 (Administrating, customizing and optimizing Intranets implemented using MS SharePoint Server 2003).

·HRMS –Human Resources Management System.

·Speech Log Recording System

  • Revolving Credit Cards (MultixPac V6) (Administrating, customizing reports, end-user training and support).
Jun 2004Jun 2006

Systems Analyst

Cairo Amman Bank

Responsibilities include:

  • Supervise information systems/applications, ensure proper operation by solving problems faced by end users, and keep systems updated in order to serve the bank’s extended needs.

·Participate whenever necessary in the vendor evaluation process

·Evaluate IT solutions options based on the business requirements and provide technical expert views on optimal solutions

·ATMs Support in all branches, Monitoring, and Troubleshooting.

·Provide technical support and expertise with respect to the implementation of IT projects and new systems

·Review & approve projects management plans and documentation

  • Follow up contracts/licenses between the bank and systems providers, and report on market innovations and status.

·Work closely with all staff to ensure the best solution for their needs.

·Ensure quality and accuracy of the database information.

  • New business development is a primary focus.
  • Provide a weekly forecast.
Nov 2002Jun 2004

Technical Consultant / Systems Implementer

Jordan Data Systems

Main responsibilities include:

·Handling MAXIMO (Asset Management & Maintenance Solution)Implementations under Software Solutions Division with different packages for different sectors in the market such as: E-Commerce Solutions, Asset Maintenance Management Package, and Archiving Systems … etc.This involves:

§Conducting Pre-Sales Demos

§Project Management

§Package Implementation

§Core Team Training

§End User Training

§Customer Support

·Handling DocSafe (Document Management System) this includes:

·Conducting Pre-Sales Demos

·Package Implementation

·Core Team Training

·End User Training

·Customer Support

·Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides support when necessary.

·Works with project teams to help implement internal systems.

·Builds and maintains vendor relationships to meet their expectations and satisfactions.

·Leverage Clients to close business.

·Setup a positive relationship with each account. Manage MAXIMO & DOCSAFE’s accounts and distributor relationship and prospecting for new business opportunities.

·Organize and maintain at all times comprehensive and full materials and documentations on the product, covering necessary information, specifications and benefit features.



Assume a challenging senior position capitalizing on my experience in technology.


I am a Project Manager specialized in managing computer software applications’ projects; I have graduated in 2002 with a degree of BSc of Computer Science form Jordan University of Science & Technology - Irbed, Jordan.


Dec 2005Jan 2006

CPM- Certified Project Manager

IAPPM - International Association of Project and Program Management