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Maja Vojnovic

Membership Director and COE Program Coordinator at Alliance for Coffee Excellence, Inc. (ACE)

Work experience

Feb 2016Present

Founder and Head Consultant 


-Coffee program creation
-Bar layout design and workflow
-Equipment Consultation, Wholesale Coffee relations
-Project Management
-Cafe build out and training programs
-Development of standards: Training and Customer Service 

Oct 2015Present

Membership Director and COE Program Coordinator

Alliance for Coffee Excellence, Inc. (ACE)

-Increase membership and ensure constant growth
-Provide great customer service and answer member questions/requests
-Weekly communication with clients and partners
-Event organization and event management
-Develop and run new membership data base website
-Execute strategic marketing and membership plan
-Travel to coffee producing countries as the ACE representative
-Work and have constant communication with importers and exporters
-Develop systems and communication channels between origin countries and buyers

Jan 2015Present

Business Development Sales Manager

Verve Coffee Roasters

-Drive business and ensure sustained growth by creating and client relationship maintenance
-Quality assurance: coffee, brand and customer service
-Mange a growing potential customer pipeline
-Mange and support the Customer Support Rep and Wholesale Trainer
-Work closely with Marketing team on wholesale content development and design
-Meet sales goals and contribute to company wide growth goals
-Event organization and event management
-Creation of sourcing information for clients
-Bar design and equipment consultation
-Cafe build out and project management

Jun 2013Dec 2014

Business Development Customer Support Representative and Wholesale Trainer

Verve Coffee Roasters

-Exploring wholesale partnerships and lead opportunities
-Managing and providing client support
-Creating and maintaining direct relationships with wholesale accounts
-Weekly communication with clients and partners
-Project Management (expanding client groups)
-Event organization and event management

Aug 2012Jun 2013


Verve Coffee Roasters

-Contributed to providing an exceptional retail and customer service experience
-Certified Barista (intensive espresso/latte art training, brew methods)
-Sourcing knowledge (direct trade)



B.A. Politics, Minor in Legal Studies