• Portland,  Oregon
Maja Vojnovic

Maja Vojnovic

Membership Director and COE Program Coordinator at Alliance for Coffee Excellence, Inc. (ACE)

Work History

Work History

Founder and Head Consultant 

Feb 2016 - Present
MVCC

-Coffee program creation
-Bar layout design and workflow
-Equipment Consultation, Wholesale Coffee relations
-Project Management
-Cafe build out and training programs
-Development of standards: Training and Customer Service 

Membership Director and COE Program Coordinator

Oct 2015 - Present
Alliance for Coffee Excellence, Inc. (ACE)

-Increase membership and ensure constant growth
-Provide great customer service and answer member questions/requests
-Weekly communication with clients and partners
-Event organization and event management
-Develop and run new membership data base website
-Execute strategic marketing and membership plan
-Travel to coffee producing countries as the ACE representative
-Work and have constant communication with importers and exporters
-Develop systems and communication channels between origin countries and buyers

Business Development Sales Manager

Jan 2015 - Present
Verve Coffee Roasters

-Drive business and ensure sustained growth by creating and client relationship maintenance
-Quality assurance: coffee, brand and customer service
-Mange a growing potential customer pipeline
-Mange and support the Customer Support Rep and Wholesale Trainer
-Work closely with Marketing team on wholesale content development and design
-Meet sales goals and contribute to company wide growth goals
-Event organization and event management
-Creation of sourcing information for clients
-Bar design and equipment consultation
-Cafe build out and project management

Business Development Customer Support Representative and Wholesale Trainer

Jun 2013 - Dec 2014
Verve Coffee Roasters

-Exploring wholesale partnerships and lead opportunities
-Managing and providing client support
-Creating and maintaining direct relationships with wholesale accounts
-Weekly communication with clients and partners
-Project Management (expanding client groups)
-Event organization and event management

Barista

Aug 2012 - Jun 2013
Verve Coffee Roasters

-Contributed to providing an exceptional retail and customer service experience
-Certified Barista (intensive espresso/latte art training, brew methods)
-Sourcing knowledge (direct trade)

Education

Education

B.A. Politics, Minor in Legal Studies 

2009 - 2013
UNIVERSITY OF CALIFORNIA SANTA CRUZ