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Work experience

Oct 2011Present

Associate Quality Consultant

Medicasynergie Pvt. Ltd.

A leading consulting firm (Medicasynergie Pvt. Ltd) with pan India Presence, working on all the aspects of Public Health and Hospitals from Planning to Commissioning, currently handling Govt. Hospitals quality accreditation projects in West Bengal, Orissa, M.P., Maharashtra State.

Job Responsibility

  • Assist the healthcare facility in improving service delivery outcomes through mechanisms for quality improvement as per international standards of ISO 9001:2008.
  • Study the healthcare facility for gaps and present an As-Is Process Mapping & Gap Assessment Report.
  • Develop action plan recommendations against set standards of ISO 9001, NABH, NABL or any applicable healthcare standards suitable for undertaken facility based on the identified gaps from the Process Mapping & Gap Assessment Report.
  • Assist the supervisor in developing documentation such as – Quality Manual, Departmental SOPs and Work instructions as per ISO 9001:2008 standards.
  • Impart trainings on the documentation.
  • Strategise and develop Hospital Management Committees, both Patient Centred as well as Management Centred and provide technical assistance in the functioning of these committees in order to be able to deliver better quality services in the healthcare facility.
  • Assist the hospital authorities in developing strategies for assessing, and intervening in issues that impinge on quality of healthcare services in the system and supporting change in the area of institutional structures that cost effective and sustainable.
  • Organize and take part in the periodical review meetings between the healthcare facilities.
  • Facilitating the Internal & External Quality audits at the assigned healthcare facility leading to certification to ISO 9001:2008 standards.
  • Responsible to follow timelines on the entire assignment and report any concerns arising in meeting timelines to the consultant well in advance in order to be able to take necessary correction action.
  • Undertake other activities, which may be assigned by the Program Manager
Jan 2011Sep 2011

Quality Coordinator

Academy Of Hospital Administration

A leading consulting firm (Academy Of Hospital Administration) with pan India Presence, working on all the aspects of Hospitals from Planning to Commissioning, currentlyhandling Govt. Hospitals NABH projects in Delhi, Gujarat, J&K State.

Job Responsibility

  • Review the functioning of the hospitals by following structure, process and outcome methodology
  • Review baseline physical facility requirements as per statutory requirements, space requirements as per national norms, hospital engineering norms, patient safety norms and all other NABH applicable standards requirement for the facility.
  • Prepare the gap analysis report in terms of manpower, facility, equipment, training, documentation, processes, clinical and managerial quality and outcomes measures.
  • The complete strategy for meeting the gaps towards the preparation of hospital for award of accreditation by NABH.
  • Preparation of comprehensive training programme for all categories of personnel including policy, modules, implementation strategy, feedback strategy.
  • Preparation of NABH quality manual, quality documentation, quality improvement program.
Apr 2010Dec 2010

Hospital Administrator

Jeewan Nursing Home & Hospital

Responsible for managing all operations of the existing 101 bedded multispecialty hospital. Overseeing the various hospital departments and other related medical facilities, to comply with NABH. Streamline administrative practices and improving service delivery standards. Manage grievances of subordinates staff and help them to resolve conflicts. Looking after day to day management, coordination between various departments. Looking after day to day patient care, staff management, Housekeeping, quality analysis, MRD and store.

Feb 2010Mar 2010

Management Trainee

RG Stone Urology Hospital

Worked with various departments viz: Pathology, IPD Billing, OPD, Pharmacy, MRD and Front Office



Surendranath College

Post Graduate Diploma in Company Administration

HNB Garhwal University