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Education

Financial Accounting

UAE

(One year course)

 Diploma of Tourism and Hotels

Egypt

Work experience

2014Present

Collector

Tahseel - Hadaf Al Khaleej
  • Conferring with contactable debtors accounts by email, telephone. 
  • Trace debtors to new company addresses over internet or through the questioning to references and home country numbers.
  • Generate payments from debtors on promise date.
  • Educate customers about the importance of paying on time and the effect of late payment.
  • Handle number of daily calls and accounts (as per department set targets).
20132014

Car Rental Officer

Rent A Car, Dubai UAE
  • Book customers by entering details such as the type of car, rental period.
  • Check customers' identification and drivers licences.
  • Check returned cars to log kilometres travelled and for any damage.
  • Receive payments and cash handling.
20122013

Salesman

Garments Trade, Dubai UAE
  • Welcome customers by greeting them; offering them assistance.
  • Advises customers by providing information on products.
  • Set up display cases.
  • Check product demand and stock availablity.
  • Cash Handling.
20122012

Receptionist

Omar Khayyam Hotel - Mahalla al-Kubra
  • Meeting and greeting to customers and guests.
  • Receiveing telephone calls.
  • To assist in keeping the hotel reception area clean.
  • To ensure that all reservations and cancellations are processed efficiently. 
  • Handling customer's complaints.
20112012

Customer Services Officer

Sheraton Hotel - Sharm El-Sheikh
  • Receiveing telephone calls.
  • Arrange visits of tourirst areas.
  • To keep up to date with room prices and special offers for guests.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To undertake all training of new staff.
  • Handling customer's queries and complaints.

Skills

Graphic Designing

Adobe Photo-shop and GPU

Computer & IT

MS Office pack

CRM

Outlook Express

Languages

Arabic & English

Strengths

  • Excellent communication and presentations skills.
  • Ability to negotiate with people even in any difficult situation. 
  • Able to work under stressful conditions meeting with deadlines. 
  • Able to work in a team environment.