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Summary

11 years working experience in a banking Sector, of which years on a managerial positions.

Work experience

Feb 2018Present

Lead Link - Banking Products

Space - NeoBank
May 2016Jan 2017

Head of Personal Banking Development Department

JSC Bank Republic Société Générale

  • Manage more than 20 collaborates;
  • Personal/Private banking service business  development;
  • Upgrader Products and Services for PRIVEE;
  • Process management/improvement;
  • Market analysis;
  • Planning sales campaigns;
  • Creation of potential clients database;
  • Elaboration of sales methods;
  • CRM coordination and usage;
  • Monitoring budget fulfillment;

Dec 2012May 2016

Head of Banking Cards Department

JSC Liberty Bank
  • Accomplished net saving of over 40%  by researching the most cost effective suppliers of payment cards; 
  • Increased MC cards portfolio (417%) and payment trasactions;
  • Planned and launched issuing of UPI Cards while being first in Georgia;
  • Wrote and persuasively presented proposal to executive team and directed initiative funding for a major Business programs; 
  • Implemented a new program of  cards renewal reducing time for customer inquiries
  • Developed and implemented  new client service program
  • Managed full business project life cycle for Host to Host connection with three of major banks in Georgia;
  • Managed more than 25 collaborates, included Cards Personalisation team;
Jan 2011Dec 2012

Head of Payroll Projects and Retail Credit Managers

JSC Liberty Bank
  • Managed over 2,800 payroll organizations and solved 90% of their concerns;  
  • Increased retail products  penetration rate in payroll organisations;
  • Supervised 52 Retail Credit Managers;  
  • Approved mortgage and  consumer loans without future delinquencies  
  • Monitoring budget fulfillment;
  • Increased credit portfolio by 37%; 
  • Participation of new product development;
  • Trained retail credit managers and operators for retail credit products; 
  • Participation in retail products development;
Feb 2010Dec 2010

Payroll Projects Manager

JSC Liberty Bank
  • Communication and service with organizations;
  • Activating bank products;
  • Participating in client profile testing and internet banking;
  • Participating in Credit Card Training;
  • Negotiations with potential clients;
  • Operational support;
  • Consultation of loan products Approval Process;
  • Making presentations for organizations employee;
  • Solving clients problems Participating in loan approval process;
May 2009Jan 2010

Head of Credit Cards and Monitoring Group

JSC TERABANK
  • Consistently exceeded established collection goals;
  • Resolved  overdue Credit Cards disputes;
  • Provisioning of credit cards according to NBG rules;
  • Collection of  Credit Cards;
  • Restructuring Credit Cards to Loans;

Education

Sep 2000Jul 2005

Bachelor Degree ( Faculty of Art)

Tbilisi State University

https://www.tsu.ge/en/

Certifications

Dec 2017Dec 2018

Certified Product Owner/Product Manager

SAFe 4
Aug 2015Sep 2015

English course certificate

Embassy English (NY, USA)
Mar 2015Mar 2015

Visa Commercial Products

VISA & insight
Sep 2014Sep 2014

Credit Card Portfolio Management Strategies

VISA & insight
Sep 2014Sep 2014

The Art of Luxury Service

VISA & ESSEC Business School