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Summary

 9 years working experience in a Banking Sector, from which 7 years on a managerial positions.

Well organized, strong sense of responsibility, ability of working in a team, smart and hard-working, skilled at learning new concepts quickly, working well under pressure, communicating ideas clearly and effectively, enthusiastic and motivated to implementation of job-related tasks.

Strengths: Banking Cards, Sales, Retail Products and Loans, Good Communication and Analytical Skills, Good knowledge of working with various databases.

Work History

May 2016Present

Head of Personal Banking Development Department

JSC Bank Republic Société Générale

  • Manage more than 20 collaborates;
  • Personal/Private banking service business  development;
  • Upgrader Products and Services for PRIVEE;
  • Process management/improvement;
  • Market analysis;
  • Planning sales campaigns;
  • Creation of potential clients database;
  • Elaboration of sales methods;
  • CRM coordination and usage;
  • Monitoring budget fulfillment;

Dec 2012May 2016

Head of Banking Cards Department

JSC Liberty Bank
  • Accomplished net saving of over 40%  by researching the most cost effective suppliers of payment cards; 
  • Increased MC cards portfolio (417%) and payment trasactions;
  • Planned and launched issuing of UPI Cards while being first in Georgia;
  • Wrote and persuasively presented proposal to executive team and directed initiative funding for a major Business programs; 
  • Implemented a new program of  cards renewal reducing time for customer inquiries
  • Developed and implemented  new client service program
  • Managed full business project life cycle for Host to Host connection with three of major banks in Georgia;
  • Managed more than 25 collaborates, included Cards Personalisation team;
Jan 2011Dec 2012

Head of Payroll Projects and Retail Credit Managers

JSC Liberty Bank
  • Managed over 2,800 payroll organizations and solved 90% of their concerns;  
  • Increased retail products  penetration rate in payroll organisations;
  • Supervised 52 Retail Credit Managers;  
  • Approved mortgage and  consumer loans without future delinquencies  
  • Monitoring budget fulfillment;
  • Increased credit portfolio by 37%; 
  • Participation of new product development;
  • Trained retail credit managers and operators for retail credit products; 
  • Participation in retail products development;
Feb 2010Dec 2010

Payroll Projects Manager

JSC Liberty Bank
  • Communication and service with organizations;
  • Activating bank products;
  • Participating in client profile testing and internet banking;
  • Participating in Credit Card Training;
  • Negotiations with potential clients;
  • Operational support;
  • Consultation of loan products Approval Process;
  • Making presentations for organizations employee;
  • Solving clients problems Participating in loan approval process;
May 2009Jan 2010

Head of Credit Cards and Monitoring Group

JSC KSB
  • Consistently exceeded established collection goals;
  • Resolved  overdue Credit Cards disputes;
  • Provisioning of credit cards according to NBG rules;
  • Collection of  Credit Cards;
  • Restructuring Credit Cards to Loans;
Oct 2007Apr 2009

Credit Cards Expert

JSC KSB

Education

Sep 2000Jul 2005

Bachelor Degree ( Faculty of Art)

Tbilisi State University

https://www.tsu.ge/en/

Certifications

Aug 2015Sep 2015

English course certificate

Embassy English (NY, USA)
Mar 2015Mar 2015

Visa Commercial Products

VISA & insight
Sep 2014Sep 2014

Credit Card Portfolio Management Strategies

VISA & insight
Sep 2014Sep 2014

The Art of Luxury Service

VISA & ESSEC Business School

Forums/Summits/Workshops/Conferences

Jun 2015                  UPI 360 Conference (Shanghai) 

Oct 2014                   Visa Regional Payments Forum  (Greece) 

Oct 2014                   MasterCard Executive Summit  (Georgia) 

May 2014                  Visa Risk Services Workshop (Georgia) 

May 2014                  Visa Georgia E-Commerce Workshop (Georgia)

Dec 2013                  MasterCard Fraud Conference (Georgia) 

Oct 2013                   Visa Annual Forum (Georgia)