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Mahmudul HASSAN

Salesforce Administrator

    Key Skills

    Salesforce.com Administration
    Business Intelligence/Analytic

    - Reports and Dashboard

    - Salesforce integration with Tableau

    Verbal and Written Communication

    - Microsoft Office Outlook, Gmail

    -Professional Email Communication

    Advanced IT skills
    Troubleshooting

    Software Skills

    - Salesforce CRM Administration

    - Microsoft Office Suites

    - Microsoft Dynamics CRM

    - Tableau

    References

    Adrian Crome (Sales Manager)

    KarbonHQ

    Level 1, 520 Bourke Street

    Melbourne, Victoria, 3000

    +61408600560

    Md. Shahidul Islam (DIRECTOR)

    Prime Foreign Education Consultant

    L6, 50 Queen Street, Melbourne 3000

    +61 (03) 9620 1773

    Anu Bista (MANAGER)

    Prime Foreign Education Consultant

    L6, 50 Queen Street, Melbourne 3000

    +61 (03) 9620 1773

    Summary

    An enthusiastic,  knowledgeable and Certified Administrator looking for a career path in the growing domain of Salesforce.com.

    • Worked in a growing CRM environment.
    • Actively involved in Business Development and Automation
    • Experience in Customer Support Role within Education Sector in Australia


    Work History

    Jan 2016Present

    Data Administrator

    KarbonHQ
    • Data Administration/Data Cleansing 
    • Building Reports and Dashboard
    • Developing User Interface and Views
    Dec 2014Aug 2015

    Student Support Officer

    Prime Foreign Education Consultant Pty Ltd
    • Individual/Group Student Counselling
    • Marketing Campaign Management
    • Building Complex reports for day to day Business Process

    Key Competencies

    • Identifying and exploring bottlenecks in complex systems.
    • Prioritizing tasks in a fast moving environment.
    •  Ability to grasp technical concepts quickly and easily.
    •  Giving sound advice on technical matters.
    •  Sound understanding of recent trends of technologies

    Certifications

    Portfolio



    Education

    May 2004Jul 2008

    BSC in Electronics and Telecommunication Engineering

    North South University

    Major in Telecommunication 

    Skills Specific to Salesforce

    • User Management
    • Salesforce Security
    • Reports and Dashboard
    • Workflow
    • Validation Rule
    • Data Model
    • User Interface
    • External System Integration
    • Approval Process
    • Case Management 
    • Solution Management
    • Sales Cloud - Service Cloud
    • Visualforce
    • Apex
    • Tableau
    • API

    Other Software Skills

    - HTML/HTML 5- CSS- JAVA- JAVAScript- JotForm
    - Gmail/Outlook

    - Windows Server

       Administration

    - Whiteboard 

         Animation

    		- Mailchimp

    - MS Word

    - MSExcel

    Personal Skills

    • Pro-actively participating as a member of a team.
    • Active learning skills.
    • Maintaining individual performance targets.
    •  Ability to work under pressure.
    • Excellent problem resolution skills.
    • Good communicator at all levels (Verbal and Written )
    • Ability to work as a team member as well as in unsupervised role
    • Open to different ideas, working practices and cultures.

    Work Rights

    FULL work rights with no restriction

    Australian Permanent Residency Status