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Summary

To work in pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest.

Work experience

Jun 2014Present

Team Leader

Vodafone Egypt

Achieving my individual Sales monthly target, 
Ensure high level of quality and accuracy in the daily work. 
Enhance after selling service & provide total customer satisfaction. 
Handle customers’ inquiries and provide solutions to their problems. 
Sell Vodafone products and services and ensure proper collection of required documents. 
Promote handsets and accessories. 
Ensure compliance to policies & procedures. 
Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports. 
Prepare reports including briefing, daily activity, closing sheet & follow up. 
Positive and effective involvement in implementing the retail plan. 
Handling all paper work which is reported to the different company departments

May 2013Jun 2014

Retail Advisor

Vodafone Egypt

Achieving my individual Sales monthly target, 
Ensure high level of quality and accuracy in the daily work. 
Enhance after selling service & provide total customer satisfaction. 
Handle customers’ inquiries and provide solutions to their problems. 
Sell Vodafone products and services and ensure proper collection of required documents. 
Promote handsets and accessories. 
Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports. 
Positive and effective involvement in implementing the retail plan

May 2012May 2014

Call Center Agent

Vodafone Egypt

Handle Customer's inquires and complaints. 
Applying FCR concept for all customers inquires. 
Follow up all customers related issues and provide timely feedback to Vodafone Egypt. 
Handle all USB and mobile internet basic trouble shooting related issues.

May 2011Sep 2011

Marketing

Three Chefs

Following the markets, the product and the sales. 
After that make a report in excel sheet and sending it to direct manger via Mail.

Education

Jan 2007Oct 2011

Faculty of Law

Cairo University

Graduated from Faculty of Law, Cairo University, Graduation year two thousand and eleven.
Activities and Societies: I got the first winner in the competition for the university chess

Skills

Teamwork
Customer Service
Social Media
Microsoft Office
Sales
Hardwork