Mahmoud Swellem

Mahmoud Swellem

Sales Engineer \ Customer Service Administrator.

Work History

Work History
Mar 2010 - Present

Sales Engineer \ Customer Service Administrator.

* AL Mmlaka Contracting Company (MCC)

 * Managing and interpreting customer requirements

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem .

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

*  Calculating client quotation

* Analysing costs and sales and administering client accounts

 * Solving client problems and  negotiating tender and contract terms

 

Jan 2005 - Mar 2010

Sales Engineer \ Customer Service Administrator.

* Darwish Engineering Emirates (DEE

* Solving client problems and  negotiating tender and contract terms

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem .

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

Jan 2003 - Jan 2005

Customer Service Executive.

Marriott Ownership Resorts Inc (MORI)

 * Managing and interpreting customer requirements

* Opens customer accounts by recording account information

* Prepares product or service reports by collecting and analyzing customer information.

Education

Education
Sep 1997 - Jun 2002

Bachelor of Science in Geological \ Geophysics Engineering

Ain Shams University\ Cairo - Egypt.

  .

Sep 1994 - Jun 1997

Secondary School

R.A.K Secondary School \ R.A.K - U.A.E .

.

Portfolio

Skills

Skills

* Good knowledge in using computer . * Ability to work under pressure . * Hard working willing to listen and learn . * Time management. * Drive the technology plans. * PC , Microsoft and Internet proficient

Personal Information

Name: Mahmoud Mohammed Tariq Swellem .

Date of birth: September  23th  1980 .

Marital status: Single .

Nationality: Egyptian .

Mobile:     +971 50 3727989   \   00971 55 9825565

E-mail: mmtms3000@yahoo.com .

Driving license: Holder of UAE driving license .