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Mahmoud Samir Mohamed Taha

IT Infrastructure & TECHNICAL ADMIN Support

Summary

leverage 7+  years of experience - including 5+ years of senior- level leadership-spanning IT infrastructure, Communication and Network management, System operations, Service Management and disaster recovery. 

Work History

Sep 2010Present

IT INFRASTRUCTURE & TECHNICAL ADMIN.

Roche Diagnostics Middle East - SAUDI ARABIA.

Almost six years of experience in workflow projects, IT infrastructure & admin support for regions of Saudi Arabia in All Roche Offices -Diagnostic & Diabetes care.

Excellent  knowledge of handling all the integration between Roche instruments & HIS (hospital information system ).

Main support to middle ware Roche applications by allow the correct configuration as per customer need.

Configuration , troubleshooting of HL7 & ASTM message .

HL7 & ASTM message refers to a set of international standards for transfer of clinical and administrative data between software applications used by various healthcare providers. These standards focus on the application layer, which is "layer 7" in the OSI model.

Aug 2008Aug 2010

IT Specialist.

PME (presidency of meteorology and environment).

Handling about 10 stations of Air Quality system projects in kingdom of Saudi Arabia and responsible to establish direct connection through GPS Modem in every single station by collecting data parameters to the main data center of PME (Presidency of Meteorology and Environment) ,
Using FTP protocol for transferring to main PME Main Web Page.

Troubleshooting the MAIN IMS systems in Airports towers (connection of Wind speed Tower and wind direction ).

IMS system- Airport Weather Observation System is an airport weather observing system for regional, national and international airports. The IMS AWOS measures, processes, stores, presents and communicates all meteorological data at the airport: measurements produced by variety of meteorological sensors.

Education

Sep 2003Jul 2007

Bachelor degree of information systems technology Grade :Good 73%

AL ALSON ACADEMY FOR LANGUAGE & INFORMATION TECHNOLOGY-Cairo

Certifications

Nov 2013Nov 2013

IP addressing.

Roche Global Customer Support-ROTKREUZ-SWITZERLAND.

Internet Protocol address, IP Versions, IP4 addresses, IP6 addresses, Routing .

Nov 2013Nov 2013

Cobas 8000 Data Manager Network & Host Interface Technology Training.

ROCHE GLOBAL CUSTOMER SUPPORT-Mannheim, Germany.

Configuration Part .  The cobas 8000 data manager consists of a PC which coordinates data in real time between the cobas® 8000 instrument in the laboratory and the host (usually the laboratory information system (LIS)).

Nov 2013Nov 2013

Protocols and Terminologies.

ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Internet Email, ISP Services, Internet Services

Nov 2013Nov 2013

Network Troubleshooting.

ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND
  • Finding and resolving problems and establishing Internet/network connection of a computer/device/node.
Sep 2013

Network Cabling.

ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Coaxial cable, Optical fiber cable, Twisted Pair.

Sep 2013

Network Connectivity Devices.

ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Hubs, Repeaters, Routers, Bridges, Switches.

Sep 2013Sep 2013

Computer Networking.

ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND.

Facilitate communication via email, video conferencing, instant messaging, etc.

Enable file sharing across the network, remote systems.

Jan 2012Feb 2012

Cobas IT 1000 Solution Service Training & Operator Training.

ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND.

Point of Care System for POCT Department in Hospitals.

Jan 2012Jan 2012

Cobas Academy Operator Training.

Roche Diagnostics LTD Rotkreuz-switzerland.

complete Roche system which Manage and handling all point of care Users Training in Hospitals .

Jun 2010Jul 2010

LINUX Power User.

IBM.

Installation, default packages, Fedora, red hat

Feb 2008Apr 2008

INTERNATIONAL ENGLISH CONVERSATION  PROGRAM.

NEW YORK ACADEMY.

conversation Skills

Mar 2008Apr 2008

planning and maintaining a microsoft windows server 2003 network infrastructure.

MICROSOFT.
Jan 2008Feb 2008

Implementing a Microsoft windows server 2003 network infrastructure Network hosts .

MICROSOFT.
Jan 2008Feb 2008

Maintaining a Microsoft windows server 2003 environment .

MICROSOFT ID#6131607.
Dec 2007Jan 2008

Managing a Microsoft windows server 2003 Enviroment.

MICROSOFT  ID#6131607.

Introduction to Administering Accounts and Resources.

Managing User and Computer Accounts, Groups, Access to Resources

Apr 2007Jul 2007

English Studies Division.

AUC (American university in cairo).

Upper Elementary II (3 IU).

Jan 2007May 2007

Diploma in web designing static.

TFS Education center.


Skills

IT services

Supporting end-to-end IT services demands new service management roles and significantly changes which skills will be most important to the organization. It will also require significant coordination of IT and business stakeholders; this cannot be done effectively without dedicated role.

IT Infrastructure
  • Providing day-to-day support for acquisition, configuration, deployment, maintenance and retirement of hardware or software components.
  • Coordinating and documenting system configuration changes.
  • Installing hardware and software according to an organization's design specifications.
IT operations
  • Analytical and problem solving.
  • Recommends and coordinates IT department resources to effectively manage help desk, system/network/telecom administration.
  • Provides support to end users in the selection, procurement, usage and maintenance of computing software and hardware.
  • Implements and monitors management information systems policies & controls to ensure data accuracy, security, legal and regulatory compliance.

References