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Mahmoud Ramsay

Restaurant Manager

Work History

Apr 2015Present

Full charge for the Nobu Restaurant.

OPENNING-Nobu Hotels Riyadh, KSA
  • To be fully responsible for all aspects of the Nobu Restaurant in Nobu Hotel.
  • A high level of luxury attention to detail for food quality and presentation,
  • To lead and train a multi-cultural team, by showing inspirational leadership and creating self motivation.
  • To have a relentless focus on customer service ensuring Nobu’s service values are embodied within the department and a seamless guest experience is consistently delivered.
  • To be a role model and align customer service values within the department.
  • To build effective relationships utilizing a service-focused, energized and authentic leadership style, by regularly liaising with other departments to ensure good communication and support.
  • To ensure flexibility in attitude, approach and working hours as required. To show high visibility in the department during peak periods of business.
  • To build employee motivation, morale and ensure turnover is minimal.
  • To supervise, train, and set targets for all department employees.
  • To timely coach subordinates to improve operational and service capabilities.
  • To review departmental SOP’s on a bi-annual basis. To conduct evaluation meetings each year with your direct reports.
  • To monitor productivity of the department and implement corrective strategies.
  • To conduct employee disciplinary actions according to standards when required.
  • To be fully acquainted with all Systems needed by the department.
  • To implement the business plan in the department.
  • To communicate the financial targets and progress of the department against the targets.
  • To generally be alert and proactive for opportunities to improve the profitability of the department.
Nov 2012Apr 2015

Restaurant Manager the Grill Restaurant.

Fairmont Hotel,UAE
  • Lead and manage the team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • To assist in the recruitment and  training of F&B Colleagues
  • Balance operational, administrative and Colleague needs
  • Conduct regularly scheduled departmental meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outlet menus
  • Manage the departmental budget
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
Jun 2010Sep 2012

Assistant Restaurant Manager.

Nobu Dubai Atlantis, UAE
5* hotel, 800 rooms, F&B outlets, banquet facilities of up to 1500 guests, VIP Gold floors, Spa& Gym. C:\ Users\ Mahmoud. Taiel\ Desktop\ untitled. png Assistant Restaurant Manager. www.atlantis.com Set on the iconic Palm Jumeirah Island with views of the Arabian Gulf, The 1, 539 room and suites resort has two accommodation wings, 19F&B outlets. Fairmont Dubai, UAE
May 2006Jun 2010

Stared as Restaurant Captain then promoted to Restaurant Supervisor.

Fairmont UAE

5*Hotel, 394 guestrooms, including 128 suites and penthouses, as well as gold rooms with a check-in area. VIP Gold floors, Spa& Gym. 12F&B outlets 33rd Executive Conference Centre. four-seasons-logo

Apr 2004Mar 2006

Started as Waiter Then promoted to Front Waiter.

Four Seasons Resort Sharm El Sheikh, Egypt

* resort, 380 rooms, 9 F&B outlets, banquet facilities up to 1500 guests.

May 2002Apr 2004

Waiter.

Hyatt Regency Sharm El Sheikh, Egypt

 5* resort, 432 Rooms & Suites, Presidential & Royal Villas, 6 F&B outlet, Regency Club Rooms & Lounge, 2 Meeting Rooms & 1 Boardroom, Advanced conference facilities, Diving Center on Site.

Education

2001

Diploma

Faculty of Tourism Cairo University

Hospitality Management Professional Diploma.

Text Section

  • Seven Habits of Highly effective people.                    Management Trainee Trainings.
  • Supervisory Development Program.                            Interviewing skills for new candidates.
  • First Aid Training C.P.R.S.                                                 Train The Trainer.
  • Designated Trainer.                                                            Telephone etiquette.
  • Coaching skills.                                                                    Communication.
  • Managers Role.                                                                    Civil Defense.
  • Kitchen Cross training.                                                      Time management stress.
  • Manual Handling.                                                                Handling Guest Complain.
  • Time management.                                                           Crystal Hygiene Training.
  • Glitch ology.                                                                           Group problems & solutions.

Skills

SYSTEMS:-  Microsoft Office (Word, Excel, PowerPoint), Opera, Micros. Hits System, Micros Control System.

Languages Spoken     :   Arabic, English, French

Text Section

Swimming, Music, Soccer, Snorkelling and Reading

REFERENCES

Available upon request