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  • 1080 West Peachtree St NW, Atlanta, GA 30309, United States
  • (+216)22 87 91 82

Mahmoud Ksemtini

Software and System Engineer


Dec 2015Present

Production support and system engineer

Infor Retail (Predictix Tunisia)

- Supporting world-wide spread applications (USA, France, Canada, China, Australia, Ireland, Russia)
- Access to all production environment cloud instances containing client applications and the AWS console managing them.
- 24/7 on-call shifts to troubleshoot and resolve availability and high severity issues on

- Hosted several meetings with customers to prioritize issues in the backlog, review the service status and follow up on requests and action items
- Automating and improving deployment processes
- Developing and deploying bug fixes on production environment.

- Training mission in the USA headquarter to bring new hires up to speed (Mars & April 2016) 

- Participation in the US travel program to endorse the US staff during US business hours (July, August 2016)

Jun 2015Dec 2015

Application support and system engineer


- Troubleshoot, identify root cause and build resolution for functional issues impacting client applications designed for the purpose of Merchandise and Financial Planning, Assortment Planning, Item Planning, Supply Chain Management and Store/Product Forecasting.

- Collaborate with multidisciplinary teams to prioritize and communicate product defects and enhancements.

- Reviewed performance of software applications to determine areas of improvements.

Main contributions:
- Designed and implemented an automated systems status dashboard, tracking Jira's , kayako's and client systems status.(Using Bash, SQL, Python, Google scripts)
- Designed and implemented a batch monitoring framework and dashboard (Using Bash, SQL, Python, Google scripts)
- Designed and implemented a contacts directory app (Using Python, Flask, Google APIs, Google app engine)

-Designed and implemented a web tool that creates Jira tickets from Kayako ticket's link. (Using Python, Flask)
- Implemented multiple automation scripts using Jira and Google APIs

Feb 2015Jun 2015

Engineering Intern


Recruited as engineering Intern as part of my diploma's final project assignment.
Designed and implemented an automated production change deployer for production environment. The designed tool's main role is to automate the process of code changes in client EC2 server instances using Python and bash scripts, and posts notes in Kayako and Jira.
(Implemented using : Python, Flask, JavaScriptS3, Rest, Bootstrap, Bash scripting, Nginx, Scrum methodology)

Nov 2014Nov 2014



Script in Node.js/Express.js that scraps the “Match en Direct” website to get relevant data about football games scores and injects them into a NoSQL database. 

Jul 2014Aug 2014

Summer internship

Deepstrategy, Paris

Designed and implemented a multiplatform survey application.
(Implemented using : Php5, Zend Framework, MySQL, SharePoint, SOAP, SCRUM, JavaScript )

Feb 2014May 2014

Main University Project (Academic  Project) 


Designed and implemented a MOOC platform for online courses
(Implemented using:, Entity Framework, Web RTC, Html5, MVC, Azure, JavaScript)

Jul 2013Aug 2013

Summer internship: Programming project


Designed and implemented a web application for herd management
(Implemented using: Html, CSS, PHP, JavaScript, MySQL)



Software Engineer Degree

National School of Computer Science (ENSI) 

Focus: Software and information systems engineering 


Preparatory School diploma

Preparatory Institute of Engineering Studies of Sfax (IPEIS) 

Intensive courses in Advanced Mathematics and Physics 


Bachelor Degree in Mathematics

Pioneer High School of Sfax (LPS)



Full professional proficiency


Toefl ITP score: 620/670


Mother tongue

Extra-Curricular Activities

Online Tutor at ProfSup: Online courses (Mathematics, Computer Science) for French high school students.

Member of ENSI Junior Enterprise: Organization of several events such as two yearly forums. 

Participation in the Global Exchange Meeting (GEM, Morocco, 2013) (Meeting of Students from all around the world) with the association ENSI Junior Enterprise