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Objective:-

  • eager to collaborate with marketing and sales specialists in the position of product manager to learn and develop as part of the team which leads a competitive company to success .

Personal  Information:-

Name : Mahmoud Abdelrahman Gowily
Nationality : Egyptian
Religion : Muslim
Date of Birth : 21 / 8 / 1988
Marital Status : Single
Mobile : (+971) 0563607541 (+971) 0554668508
Email : gowilymahmoud@gmail.com
Military Service : To Perform Military Service 1/3/2011
Passport No : A05393076

Education

SEP 2005MAY 2009

Bachelor of Tourism Studies

SEP 2002MAY 2005

High school

Work History

Jan 2013Present

Senior Sales Man

Home Center Gulf UAE
  • Assist customers with locating products in the store.
  • Be able to communicate effectively with customers.
  • Explain products features and benefits.
  • Monitoring merchandising and product placement.
  • Be able to make the customer shopping experience flow seamlessly.
  • Providing excellent customer service .
  • Advising customers .
  • Providing customers with an enjoyable shopping experience
  • Winning sales to meet targets .
  • Processing transactions quickly and accurately .
  • Customer relationship management (CRM) .
Dec 2011Dec 2012

Customer Service / Call Center

Prestige ( Egypt )
  • Receive all inquiries and complaints from customers and speed
    of response .
  • Knowledge of customer needs.
  • Customer relationship management .
  • Customer Service official responsible for keeping all records Quality models instructions .
  • Rapid response to customer calls .
Apr 2011Dec 2011

Supervisor 

Spinney ( Egypt )
  • Solving customer problems.
  • Providing excellent customer service .
  • Winning sales to meet targets .
  • Follow-up and follow-up products which have more products in demand.
  • Work on the lifting of the sales department.
  • Winning  sales to meet targets
Jan 2010Mar 2011

Receptionist

Hotel Air Defense (Egypt)
  • Customer reception.
  • Providing excellent customer service .
  • Explain the benefits of the hotel and the services offered to customers .
  • Receiving requests for hotel reservations.
  • Provide a unique service to all customers.
May 2006Dec 2009

Booking Tickets And Organizing Tourist Programs

Good Travel Of ( Egypt )
  • Open tourism View .
  • Booking Tickets.
  • Organizing Tourist Programs. 
  • Correspondence .
  • Hotel booking, ships, aviation, transport, tourism and restaurants delegates.
Jan 2004Feb 2006

Customer Service / Call Center

Marina (Hurghada)
  • Receive all inquiries and complaints from customers and speed
    of response .
  • Knowledge of customer needs.
  • Customer relationship management .
  • Customer Service official responsible for keeping all records Quality models instructions .
  • Rapid response to customer calls .

Languages:- 

                        Arabic  ( Fluent ) 

                        English ( Good )

References

Can be provided upon request.