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Objective:-

  • An experienced salesman with a wide range of experience in sales
    and marketing functions, work on own initiative, and proven leadership skills include developing and motivating others to achieve their objectives.

Work History

Jan 2013Present

Senior Sales Man

Home Center Gulf UAE
  • Assess customers needs and provide assistance and information on product
    features.
  • Welcome customers to the store and answer their queries .
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Ensure high levels of customer satisfaction through excellent sales service .
  • Team up with co-workers to ensure proper customer service .
  • Build productive trust relationships with customers .
  • Comply with inventory control procedures .
  • “Go the extra mile” to drive sales .
  • Maintain in-stock and presentable condition assigned areas .
  • Actively seek out customers in store .
  • Remain knowledgeable on products offered and discuss available options .
  • Process POS (point of sale) purchases .
  • Cross sell products .
  • Handle returns of merchandise .
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) .
  • Customer relationship management (CRM) .
Dec 2011Dec 2012

Customer Service / Call Center

Prestige ( Egypt )
  • Manage large amounts of inbound and outbound calls in a timely manner .
  • Follow communication “scripts” when handling different topics .
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives .
  • Seize opportunities to upsell products when they arise .
  • Build sustainable relationships and engage customers by taking
    the extra mile .
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level .
  • Meet personal/team qualitative and quantitative targets .
  • Customer relationship management (CRM) .

Apr 2011Dec 2011

Sales Man

Spinney ( Egypt )
  • Assess customers needs and provide assistance and information on product
    features.
  • Welcome customers to the store and answer their queries .
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Ensure high levels of customer satisfaction through excellent sales service .
  • Team up with co-workers to ensure proper customer service .
  • Build productive trust relationships with customers .
  • Comply with inventory control procedures .
  • Process POS (point of sale) purchases .
  • Cross sell products .
  • Handle returns of merchandise .
Jan 2010Mar 2011

Receptionist

Hotel Air Defense (Egypt)
  • Customer reception.
  • Providing excellent customer service .
  • Explain the benefits of the hotel and the services offered to customers .
  • Receiving requests for hotel reservations.
  • Provide a unique service to all customers.

Education

SEP 2005MAY 2009

Bachelor of Tourism Studies

SEP 2002MAY 2005

High school

Personal  Information:-

Name : Mahmoud Abdelrahman Gowily
Nationality : Egyptian
Religion : Muslim
Date of Birth : 21 / 8 / 1988
Marital Status : Single
Mobile : (+971) 0563607541 (+971) 0554668508
Email : gowilymahmoud@gmail.com
Military Service : To Perform Military Service 1/3/2011
Passport No : A05393076

Driving License :UAE

Languages:- 

                        Arabic  ( Fluent ) 

                        English ( Good )

References

Can be provided upon request.