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Objective:-

  • An experienced salesman with a wide range of experience in sales
    and marketing functions, work on own initiative, and proven leadership skills include developing and motivating others to achieve their objectives.

Work History

Jan 2013Present

 Senior Sales Man - Furniture

Home Center Gulf  ( UAE )
  • Assess customers needs and provide assistance and information on product
    features.
  • Welcome customers to the store and answer their queries .
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Ensure high levels of customer satisfaction through excellent sales service .
  • Team up with co-workers to ensure proper customer service .
  • Build productive trust relationships with customers .
  • Comply with inventory control procedures .
  • “Go the extra mile” to drive sales .
  • Maintain in-stock and presentable condition assigned areas .
  • Actively seek out customers in store .
  • Remain knowledgeable on products offered and discuss available options .
  • Process POS (point of sale) purchases .
  • Cross sell products .
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) .
  • Customer relationship management (CRM) .
  • Use The MPOS Program  ( mobile point of sale  ) To make purchases in the store .
Dec 2011Dec 2012

Customer Service / Call Center

Prestige ( Egypt )
  • Manage large amounts of inbound and outbound calls in a timely manner .
  • Follow communication “scripts” when handling different topics .
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives .
  • Seize opportunities to upsell products when they arise .
  • Build sustainable relationships and engage customers by taking
    the extra mile .
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level .
  • Meet personal/team qualitative and quantitative targets .
  • Customer relationship management (CRM) .

Apr 2011Dec 2011

 Sales Man - Children Accessories

Spinney ( Egypt )
  • Assess customers needs and provide assistance and information on product
    features.
  • Welcome customers to the store and answer their queries .
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Ensure high levels of customer satisfaction through excellent sales service .
  • Team up with co-workers to ensure proper customer service .
  • Build productive trust relationships with customers .
  • Comply with inventory control procedures .
  • Cross sell products .
  • Handle returns of merchandise .
JAN 2010MAR 2011

Receptionist

Hotel Air Defense (Egypt)
  • Customer reception.
  • Providing excellent customer service .
  • Explain the benefits of the hotel and the services offered to customers .
  • Receiving requests for hotel reservations.
  • Provide a unique service to all customers.
MAY 2006DEC2009

Booking Tickets and Organizing Tourist Programs

Good Travel of (Egypt)
  • Open tourism View.
  • Booking Tickets.
  • Organizing Tourist Programs
  • Correspondence.
  • Hotel booking, ships, aviation, transport, tourism and restaurants delegates.
JAN 2004FEB 2006

Sales Man - Fashion

Marina (Hurghada)
  • Participate in stock management and control .
  • Assist shoppers locate the products and goods they desire .
  • Perform cash processing and card payments .
  • Stock shelves with goods .
  • Answer queries from shoppers .
  • Guide and give advice to customers on product selection .
  • Deal with customer refunds .
  • Keep the store clean and tidy ,this includes mopping and hovering .
  • Work within established guidelines with brands .
  • Look out for shoplifters; responsible for security within the store as well as
    watching out for fraudulent credit cards etc .
  • Receive and store stock .

References

Can be provided upon request.