Mahmoud Elhenawy

  • United Arab Emirates, AE
Mahmoud Elhenawy


Experience in the field of collection able to work and initiative and work as part of a team.

Proven leadership skills involving management developing and motivating teams to achieve its objectives.

Work History

Work History
Jun 2012 - Present

Collection officer

Universal Electronics appliance. L.L.C   

Stratify collection activities to maximize cash receipts

Issue dunning letters to overdue accounts

Use skip tracing techniques to locate customers

Contact customers regarding overdue accounts and determine reasons for non-payment

Issue payment commitment letters

Negotiate the return of unpaid merchandise

Repossess merchandise when payment is unlikely

Monitor cash on delivery or COD roll payments

Issue credit hold notifications

Coordinate customer credit changes with the credit department

Recommend that accounts be shifted to a collection agency

Process small claims court complaints

Recommend bad debt write-offs

Maintain accurate records about the customer payment status

May 2010 - May 2012

Collection officer

Middle East Debt Collection

Call customers using telephone.

Inform clients of overdue accounts and amount currently owed.

Collect payments on past due bills.

Create a list of people who have not made payments.

Organize list according to severity of delinquency.

Attempt to collect payment

Review terms of sale.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Record new commitment to repay debt.

Purge records if debt has been satisfied.

Send statements of delinquencies to credit bureau.

Report satisfied debts to credit bureaus.

Print reports for management.



The Institute of Industrial Technical – Graduation Year 2002



Computer Skills:    

Full Command of operating systems and Internet such Handling e-mails via sites and programs like outlook express.

Satisfactory typing speed

Strong personal computer and business solutions software skills (MS Office: Excel, Word, PowerPoint, etc)

Interpersonal Skills:

Self-motivated and capable of achieving best performance under pressure.

Teamwork player with strong communication and negotiation skills.

Flexible Leadership skills, and easily manageable by superiors.

Ability to achieve deadlines

ability to solve problems and conduct forward planning

Language Skills:

Arabic    : is Mother tongue

English: Good Command of language skills (reading and speaking) in both Commercial and General English.