Mahmoud Alaraishy

  • Jordan, JO 02

Work History

Work History

Trainer

SPG F&B GLOBAL Le MeridienTowers Makkah.
TRAINING-(English) 6- SPG Enrollments Property Training 7- Guest Service Agent SPG Changes Training 8- Introduction to Guest Communication 9- Le Meridien Brand Engagement. 10- Opera System V5(Front Desk-Reservation) 11- Star Guest System 12- Win With Talent Competencies 13- Stewarding Effectiveness 14- Posting Banquet and Catering Charges in Light Speed 15- 16-Customer Service(Distribution Lists-Property Reports) Elevating Service 17 Other Skills:-* Computer Skills(Microsoft office-Internet) Opera system* Micros

Trainer

Service Culture Training Updates Le MeridienTowers Makkah.
3- S.T. O.R. E. Training-4 Mastering MENUS 5

Trainer

Managing HACCP
From Le Meridien Towers Makkah for the Successful Completion of Service during the Annual Staff Party. Training Certificate: 1- (Hazard analysis and critical control points-food safety)

Restaurant-Room service & Banqueting.

Restaurant-Room service & Banqueting.
Rama Hotel:(Waiter)(FROM
Oct 2014 - Present

Captain

Le Meridien Amman.

:- Reporting To Restaurant Manager.- To project a pleasant and positive professional image to all contacts at all times. Manage cultural needs and expectations of guests.- Upselling and identification of additional revenue opportunities. Maintain and adhere to billing policies and procedures.- Punctual attendance to each shift.- Maintain positive teamwork at all times- Arrange meal breaks for team members sensibly- Allocate tasks to the team to ensure all duties carried out thoroughly and on time. Coach and training of team.- Overcoming logistical issues in serving a timely breakfast product in sufficient quantity, presentation and consistency. Ensuring that guests are not left waiting for service upon arrival. Direct in charge after the manager of the restaurant in the case of weekly leave or annual leave for head waiter Or in the case of numerical shortage to head waiter on the sub-sections in the management of food and beverage. Responsibility for all working papers section for department employees, Proof of attendance and absenteeism and distribution of employees between departments and monitor performance. Participate in the selection and training of new employees/casual. Direct responsibility for the receipt and delivery of food and beverage warehouse and try to maintain the cost-cutting. Assistance in the preparation of the necessary monthly reports such as breakage and expired material. Reports. for the development of work performance and efficiency of the staff.

May 2009 - Jun 2014

Captain

Le MeridienTowers Makkah.

Captain

Jul 2007 - May 2009

Administrative Officer

Bait jeez charity Association FROM
Aug 2006 - Jul 2007

Waiter

Geneva Hotel
((restaurant-room service) FROM
Sep 2002 - Jul 2004

Trainee & Waiter

Restaurant, Room service & Banqueting.

Education

Education
Jun 2004 - Jul 2006

alkhawarizmy coolege

Hotels management diploma. ( travel&tourism)

Certifications

Certifications

Le Méridien Barista Training

universita del caffe ( illy caffe)

Managing HACCP

adil Training and consultancy
hazard analysis critical control point ( food safety)

for the Successful Completion of Service during the Annual Staff Party 2011.

Le Meridien Towers Makkah

for the Successful Completion of Service during the Gulf Cooperation Council Summit))

Sheraton hotel of Bahrain

. For The Successful Completion of Service during the Annual Staff Party

Le Meridien Makkah

Employee of the Month for May 2013

Le Meridien Towers Makkah.

Skills

Skills

supervisor. team manage. computer (mic.office. internet. opera system ).

To supervise and assist in the service of a quality food &beverage product to customers. To assist in the development of food & beverage products and services. To answer guest requests and resolve guest problems.

Food/Beverage

ASSIST

purpose