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MahmadSaleh Mansuri

Senior Process Associate ( Market Research Analyst)


•Highly aspiring and performance driven Research Analyst professional with a consummate work ethics.
•Passionate and quick learner with outstanding written and communication skills with comprehensive experience in various form of business processes.
•Strong capacity and positive believe to manage multiple projects on strict timeline to keep values and individuality.
•Proficiency on PC and laptop with advance knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Access), Advance skills of Excel with Power Query, Power Pivot, Data Visualization & Analysis and Business Analysis and Online Research.

Work History

Feb 2013Present

Designation:Senior Process Associate        Role:Market Research Analyst

Tata Consultancy Services Ltd.    (Client - AC Nielsen(The Nielsen Company)
  • Responsible for consultation with clients on their planned innovation, marketing and positioning strategies for new products (FMCG). 
  • Analyze consumers data and composed reports that provides valuable insights into our clients's new products.
  • Use proprietary online tools to generate valuable reports which helps to forecast their sales and marketing  strategies and planes.
  • Need to prepare client's proposal and design projects that address the individual needs of our clients.
  • Contribute to clients deliverable and deliver integrated insights and analyses.
  • conduct research and contribute to presentation
  • Provide high level insights to clients inquiries and deliver high level of services, attend clients meetings with seniors onshore managers.
  • Participate in knowledge sharing across the organization.
  • Mine and organized data based on client business issues.
  • Broaden knowledge of clients statistical tools, various data base tools.
  • Participate in cross functional teams/Projects. 
Aug 2012Feb 2013

Designation : Operation Executive    Role: MIS Executive

MdIndia Healthcare Networx Pvt Ltd.                                                                                          (Client- Government Of Gujarat, Department Of Health & Family welfare)
  • Responsible for Overall Reporting part of the functional/operational activities of project.
  • Daily/Monthly/Quarterly reports generation.
  • Analysing the reports & provide growth oriented solution to respective team.
  • Generation of Team wise performance reports, Track their SLA/KPI
  • Reports generation and delivered to corporate office, higher management and client.  
Jun 2009Feb 2011

Designation: Processing Executive

M & M Associates             ( Client- Shell Transource)

•Acceptance and Processing of PAN, PAN change request application, TAN, TAN change request applications, AIR and Form 24 G statement.
•Verification and Validation of required documents for the relevant applications.
•Acceptance and processing of Electronic and Phycial TDS/TCS returns.
•Facilitate to verify status of e-TDS/TCS statements submitted by tax deductors.
•Facilitate to Pay Online tax, fill up and submit Challan ( Receipt.
•Facilitate to check online status of Challan deposited in banks.
•Facilitate and process the registration of e-returns intermediary (e-RI).
•Facilitate to verify PAN’s online to the authorized entities with the authorized approval.
•Facilitate to receive Form 24 G from Accounts Office (AO/PAO/DTO) and upload them to TIN Central System.

Oct 2006Jul 2007

Designation: Process Executive

8 TeleServices Pvt Ltd. ( Client- , UK)
  • To understand thoroughly the connections process for all the mobile networks i.e. 3G, T-Mobile, and Orange that the company connected via.
  • Correctly connect orders, double check all information.
  • Process the end-to-end web orders and telephonic orders
  • Understand the different segments of within process and while the processing the orders
  • Convert customers to take a different product if another is out of stock
  • Effectively communicate with customers, if additional information is required
  • Updated on latest products being sold
  • Tracking and analying the price of the product with the competitors
  • Aware of different methods of dispatch/fulfilment
  • Responsible for carrying out and completing stage one/two of an order.
  • Information is accurately entered into the credit checking systems of respective networks.
  • To carry out credit checks via web and phone.
  • Check orders in case of any errors.
  • Set the correct status, check the correct status, and convey the correct status with detailed explanation of the order.
  • Highlight, raise and discuss issues related to online and offline sales to department head & Process Head.
Jan 2006Oct 2006

Customer Service Executive

MSource(India) Pvt Ltd ( Bharati Airtel Ltd.)
  • Answer calls professionally to provide information about products and services, take/ cancel, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Manage administration
  • Communicate and coordinate with internal departments   
    May 2004Nov 2005

    Accounts - Assistant

    Nikhil Shah & Company
    • Account maintenance- recording transactions, reconciliation of books, drawing final accounts.
    • Company’s tax lodgements- Filling Tax returns, conducting tax audit, claiming tax refunds.
    • Auditing- Statutory audit, internal audit, Bank audit and System audit.
    • Corporates matters- Aligning with government clients, lodgement of annual return, filling corporate documents to RoC.
    • Making Project reports- Feasibility report, budgetary reports
    • All other things necessary to carry out accounting



    Diploma Foundation In IATA/UFTAA & EBT

    International Air Transport Association, Canada

    Study the basics of Travel & Tourism study.

    Oct 2015Oct 2015

    Excel for Data Analysis and Visualization  ( Microsoft)

    Course of study offered by Microsoft with Initiative of Objective of course covered the advance skills of Excel including Power Query. Power Pivot, Data Visualization and Analysis.

    Jun 2015Sep 2015

    Diploma In Business Analysis ( Specialization with Retail Management)

    TCS Business Domain Academy

    Oct 2014Oct 2014

    Lean Six Sigma Green Belt Certification

    Tata Consultancy Limited.

    Study of Leadership qualities, technical skills and application and Implementation of project with six sigma methodology.


    Organizational Skills

    Project Management, Team Management, Research & Analytical, Interpersonal, Lean Sig Sigma

    Technical &Software Skills

    MS Excel, Word, PowerPoint, Acces, Power Query, Power Pivot, Market Research, Big Data, Online Research & Analysis, Google Analytics


    References are available on request