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•Highly aspiring and performance driven Research Analyst professional with a consummate work ethics.
•Passionate and quick learner with outstanding written and communication skills with comprehensive experience in various form of business processes.
•Strong capacity and positive believe to manage multiple projects on strict timeline to keep values and individuality.
•Proficiency on PC and laptop with advance knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Access), Advance skills of Excel with Power Query, Power Pivot, Data Visualization & Analysis and Business Analysis and Online Research.

Work History

Feb 2013Present

Designation:Senior Process Associate Role: UAT Tester

Tata Consultancy Services Ltd. (Client - AC Nielsen(The Nielsen Company)
  • Responsible to participate as a Stakeholder for requirement design information gathering.
  • Acted as a liaising between different cross functional teams for proper communication gap analysis for various
  • Assisting DEV/QA team to understand the requirements to Develop/Test the product properly.
  • Planning and preparing the test scenarios for test execution.
  • Managing the testing for all releases and performing UAT testing, includes managing a team of UAT testers.
  • Responsible for Daily Stand-up calls providing test execution status.
  • Responsible for technical query problem solving.
  • Connect with Business partners Senior Leadership team on various cross functional projects.
  • Conducted training Sessions for the Stakeholders and production people to train them on the new functionality deployed in Live Platform.
Jun 2009Feb 2011

Designation: MIS Analyst

M & M Associates             ( Client- Shell Transource)
  • Perform data analysis for generating reports on periodic basis. 
  • Develop MIS system for customer management and internal communication.
  • Provide strong reporting and analytical information support to management team.
  • Generate both periodic and ad hoc reports as needed.
  • Understand customer problems and provide appropriate technical solutions.
  • Analyze business information to identify process improvements for increasing business efficiency and effectiveness.Participate in cross-functional meetings to resolve recurring customer issues.
  • Provide customer support and assistance in issue troubleshooting and resolution.
  • Provide support and maintenance to existing management information systems (MIS).
  • Generate and distribute management reports in accurate and timely manner.
  • Develops MIS documentation to allow for smooth operations and easy system maintenance.
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
  • Support to the team’s for execution of assigned tasks and behaviors within the billing process such that KPIs, and SLAs are always met and often exceeded.
  • Assist in creation of reports as required.
  • Analyzing MIS report to provide feedback
  • Assist reporting manager in designing of business reporting templates/dashboards
Oct 2006Jul 2007

Designation: Process Executive

8 TeleServices Pvt Ltd. ( Client- , UK)
  • To understand thoroughly the connections process for all the mobile networks i.e. 3G, T-Mobile, and Orange that the company connected via.
  • Correctly connect orders, double check all information.
  • Process the end-to-end web orders and telephonic orders
  • Understand the different segments of within process and while the processing the orders
  • Convert customers to take a different product if another is out of stock
  • Effectively communicate with customers, if additional information is required
  • Updated on latest products being sold
  • Tracking and analying the price of the product with the competitors
  • Aware of different methods of dispatch/fulfilment
  • Responsible for carrying out and completing stage one/two of an order.
  • Information is accurately entered into the credit checking systems of respective networks.
  • To carry out credit checks via web and phone.
  • Check orders in case of any errors.
  • Set the correct status, check the correct status, and convey the correct status with detailed explanation of the order.
  • Highlight, raise and discuss issues related to online and offline sales to department head & Process Head.
Jan 2006Oct 2006

Customer Service Executive

MSource(India) Pvt Ltd ( Bharati Airtel Ltd.)
  • Answer calls professionally to provide information about products and services, take/ cancel, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Manage administration
  • Communicate and coordinate with internal departments   
    May 2004Nov 2005

    Accounts - Assistant

    Nikhil Shah & Company
    • Account maintenance- recording transactions, reconciliation of books, drawing final accounts.
    • Company’s tax lodgements- Filling Tax returns, conducting tax audit, claiming tax refunds.
    • Auditing- Statutory audit, internal audit, Bank audit and System audit.
    • Corporates matters- Aligning with government clients, lodgement of annual return, filling corporate documents to RoC.
    • Making Project reports- Feasibility report, budgetary reports
    • All other things necessary to carry out accounting



    Jun 2015Sep 2015

    Diploma In Business Analysis ( Specialization with Retail Management)

    TCS Business Domain Academy

    IIBA Endorsed

    Jun 2015Sep 2015

    Diploma In Software Testing

    TCS Business Domain Academy

    Software testing methodology

    Oct 2015Oct 2015

    Excel for Data Analysis and Visualization  ( Microsoft)

    Course of study offered by Microsoft with Initiative of Objective of course covered the advance skills of Excel including Power Query. Power Pivot, Data Visualization and Analysis.

    May 2016Jul 2016

    Marketing Analytics: Marketing Measurement Strategy & University  of  Berkeley Verified Certificate


    Oct 2014Oct 2014

    Lean Six Sigma Green Belt Certification

    Tata Consultancy Limited.

    Study of Leadership qualities, technical skills and application and Implementation of project with six sigma methodology.

    Apr 2016Jun 2016

    Marketing Analytics- Price & Promotion Analytics & University of California, Berkeley  Verified  Cetificate


    Jan 2010Jun 2010

    Diploma Foundation In IATA/UFTAA & EBT

    International Air Transport Association, Canada

    Study the basics of Travel & Tourism study.


    Tools Proficiency

    HP Quality Center, ADLM Jira, Nielsen Internal Platform- Insights Management.

    Technical &Software Skills

    UAT Testing, Business Analysis MS Excel, Word, PowerPoint, Acces, Power Query, Power Pivot, Market Research, Big Data, Online Research & Analysis, Google Analytics

    Organizational Skills

    Project Management, Team Management, Research & Analytical, Interpersonal, Lean Sig Sigma


    References are available on request