Sr Business Operations Analyst
Designation: SeniorBusiness Operations Analyst
Department: Service Delivery Operations
I’m currently handling the following roles in Akamai Technologies:
Service Delivery Operations:
Managing a team of 4 Analysts handling the following responsibilities:
- Establishment of Management Reporting System for the Global Services & Support Team.
- Reporting on Weekly, Monthly & Quarterly Metrics tracked by the Services Delivery Operations for the Functional Groups & Senior Management.
- Providing recommendations from time to time based on the Metrics Analyzed, facilitating Management on decision making.
- Identifying areas of improvement and implement changes to the Metrics & Models, enhancing the reporting quality.
- Preparing Executive Presentations and Communication Material.
- Working with Technical Teams in various projects pertaining to Automation and Quality Enhancement of the Deliverables & Managing the Transactional Tracking Systems.
·Expense Budgeting, Forecasting & Variance Analysis for the India Office.
·Reporting & Analysis of Expense Information for the Senior Management.
·Interfacing the Finance for Expense Close & Forecast Submissions.
·Interfacing with the HR in Managing the Hiring Requisition & Budget Approvals.
·Setting up Processes in HR ensuring smooth flow of the recruitment activities.
·Head Count Reporting & Analysis.