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Mahesh Kavindra


To be the key to success in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development which helps me to achieve organizational goals as well as personal goals where I see myself in top management one day.


  • Maintaining critical to quality/critical to process targets Excellent Public Relationship
  • Being a good team worker
  • Self Motivated
  • Having excellent communication skills in both English & Sinhala
  • Ability to work in a tough challenging environment where even a single second is much more important

Work experience

Dec 2008Oct 2014

Senior Executive Work Force Management

Aegis Services Lanka
  • Maintaining the service level in the entire call center,
  • Creating real time & Service Level reports.
  • Monitoring call queue. Minimizing the abandonment to meet the client targets.
  • Scheduling staff to meet company requirements, Creating essential reports,
  • Real Time analyzing the call queue, Service Level, Occupancy Headcount etc.
Oct 2006Dec 2008

IT Executive

Union Apparels (Pvt) Ltd
  • Maintaining the Entire Hardware & Software Infrastructure in 5 remote locations.
  • Working knowledge & Experience from Windows 98 to Windows 7
  • Installation and troubleshooting windows servers and MS Exchange for mail servers. (Win 2003 Server Enterprise Edition, MS Exchange Server 2000 and 2003)
  • E-Mail trouble shooting and client support with MS Outlook
  • Knowledge in working with PBX systems
  • Coordinating and handling day to day issues with supplies and service providers
Jun 2002Mar 2006

Systems Coordinator

Sathosa Retail Limited
  • Enhancement and implementation of the Retail Sales System on Point of Sale (POS) in island wide SATHOSA outlets (Around 150).
  • Maintenance of the existing POS system.
  • User Training (POS).


Certificate course in  Computer Hardware Engineering

Raytronics International (Pvt.) Ltd



Diploma in Network Administration

Turnkey Computer Systems

certificate course in Unix/Linux Network & Systems Administration

University of Colombo School of Computing (UCSC)