Mahesh Kavindra

  • No, 239/10, "Araliya Uyana" Minuwangoda Road, Kotugoda.
Mahesh Kavindra

CAREER ASPIRATION

To be the key to success in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development which helps me to achieve organizational goals as well as personal goals where I see myself in top management one day.

COMPETENCES

Skills

  • Maintaining critical to quality/critical to process targets Excellent Public Relationship
  • Being a good team worker
  • Self Motivated
  • Having excellent communication skills in both English & Sinhala
  • Ability to work in a tough challenging environment where even a single second is much more important

Work History

Work History
Dec 2008 - Oct 2014

Senior Executive Work Force Management

Aegis Services Lanka
  • Maintaining the service level in the entire call center,
  • Creating real time & Service Level reports.
  • Monitoring call queue. Minimizing the abandonment to meet the client targets.
  • Scheduling staff to meet company requirements, Creating essential reports,
  • Real Time analyzing the call queue, Service Level, Occupancy Headcount etc.
Oct 2006 - Dec 2008

IT Executive

Union Apparels (Pvt) Ltd
  • Maintaining the Entire Hardware & Software Infrastructure in 5 remote locations.
  • Working knowledge & Experience from Windows 98 to Windows 7
  • Installation and troubleshooting windows servers and MS Exchange for mail servers. (Win 2003 Server Enterprise Edition, MS Exchange Server 2000 and 2003)
  • E-Mail trouble shooting and client support with MS Outlook
  • Knowledge in working with PBX systems
  • Coordinating and handling day to day issues with supplies and service providers
Jun 2002 - Mar 2006

Systems Coordinator

Sathosa Retail Limited
  • Enhancement and implementation of the Retail Sales System on Point of Sale (POS) in island wide SATHOSA outlets (Around 150).
  • Maintenance of the existing POS system.
  • User Training (POS).

Education

Education

Certificate course inĀ  Computer Hardware Engineering

Raytronics International (Pvt.) Ltd

Certificate course in COMPUTER GRAPHIC DESIGNING

WIJEYA GRAPHICS MULTIMEDIA (PVT) Ltd

Diploma in Network Administration

Turnkey Computer Systems

certificate course in Unix/Linux Network & Systems Administration

University of Colombo School of Computing (UCSC)