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Work History

May 2014Present

Enrollment Advisor

Laureate Online Education
  • contacting individuals interested in online studies;
  • advising prospective students on the best program for them, providing applicants with detailed information;
  • coordinating the enrollment process;
  • cooperating with other departments within the company in Europe and in the USA;
  • managing multiple database systems (SalesForce, Onyx, Banner);
  • supporting students in their first weeks of studies
Sep 2012Apr 2014

Customer Service Advisor (Spain Disputes and UK ATM Disputes)

Geoban S.A. (Santander Group)
  • analyzing and investigating claims reported by customers;
  • resolving complaints according to international Visa and MasterCard regulations as well as Santander Group Banks’ policy;
  • applying any necessary changes and processing money movements on the individual customers’ accounts;
  • registering all kind of disputes in a fraud and technical database;
  • working as a part of the New Workflow project;
  • preparing documentation required in the process of solving disputes;
  • monitoring progress of the disputes resolution;
  • collaborating with other departments within the company;
  • participating in trainings;
  • contacting customers and bank branches via mail and phone (both in English and Spanish);
  • building relationships with branches and providing high quality of service;
  • using various applications and portals (Partenon, VROL, Vocalink, Content Manager, S4B)
Feb 2012May 2012

Teaching Practice (English as a foreign language)

Secondary School No.2 in Ostrołęka

Developing schemes of work and lesson plans in line with curriculum objectives, preparing students for Matura Exam, running extra-curricular activities, undertaking professional development (courses, e.g. Digital Education. New Quality in ELT, Making the Right Noise! Discipline in a Primary Classroom, conferences, self-development)

Oct 2011Jan 2012

Teaching Practice (English as a foreign language)

Primary School No.1 in Ostrołęka

Developing schemes of work and lesson plans in line with curriculum objectives, organising learning resources and creating displays to encourage a positive learning environment, motivating pupils, providing them with feedback

Jun 2009Oct 2009

Customer Service

ING Financial Services S.A.

Presenting new offers and products to clients, matching products with customers' expectations, preparing and filling in necessary documentation

Education

2014Present

Master of Science in Project Management

University of Roehampton
  • Managing projects
  • Organizations and the Business Environment
  • Project Risk Appraisal
  • Consultancy Practice
  • Contemporary Issues in Project Management
  • Research Methods
20092012

Bachelor Degree, English Studies

University of Warsaw
  • British literature and culture
  • American literature and culture
  • Theoretical and applied linguistics

Skills

Fluent in spoken and written:

English 

Advanced:

Spanish

Advanced:
  • MS Office suite skills (Word, Excel, Power Point, Outlook)
  • Adobe

Excellent acquaintance with internet;

Driving Licence, Category B

Additional Information

Good interpersonal skills, resistance to stress, goal orientation, ability to work both individually and in groups, excellent work organization and time management skills.