Małgorzata Laskowska

  • Gdańsk, 80-311 ul. Artura Grottgera 33c/13
Małgorzata Laskowska

Work History

Work History
May 2014 - Present

Enrollment Advisor

Laureate Online Education
  • contacting individuals interested in online studies;
  • advising prospective students on the best program for them, providing them with detailed information;
  • coordinating the enrollment process;
  • cooperating with other departments within the company in Europe and in the USA;
  • managing multiple database systems (Onyx, Banner)
Sep 2012 - Apr 2014

Customer Service Advisor (Spain Disputes and UK ATM Disputes)

Geoban S.A. (Santander Group)
  • analyzing and investigating claims reported by customers;
  • resolving complaints according to international Visa and MasterCard regulations as well as Santander Group Banks’ policy;
  • applying any necessary changes and processing money movements on the individual customers’ accounts;
  • registering all kind of disputes in a fraud and technical database;
  • working as a part of the New Workflow project;
  • preparing documentation required in the process of solving disputes;
  • monitoring progress of the disputes resolution;
  • collaborating with other departments within the company;
  • participating in trainings;
  • contacting customers and bank branches via mail and phone (both in English and Spanish);
  • building relationships with branches and providing high quality of service;
  • using various applications and portals (Partenon, VROL, Vocalink, Content Manager, S4B)
Feb 2012 - May 2012

Teaching Practice (English as a foreign language)

Secondary School No.2 in Ostrołęka

Developing schemes of work and lesson plans in line with curriculum objectives, preparing students for Matura Exam, running extra-curricular activities, undertaking professional development (courses, e.g. Digital Education. New Quality in ELT, Making the Right Noise! Discipline in a Primary Classroom, conferences, self-development)

Oct 2011 - Jan 2012

Teaching Practice (English as a foreign language)

Primary School No.1 in Ostrołęka

Developing schemes of work and lesson plans in line with curriculum objectives, organising learning resources and creating displays to encourage a positive learning environment, motivating pupils, providing them with feedback

Jun 2009 - Oct 2009

Customer Service

ING Financial Services S.A.

Presenting new offers and products to clients, matching products with customers' expectations, preparing and filling in necessary documentation


2014 - Present

Master of Science in Project Management

University of Roehampton
  • Managing projects
  • Project Risk Appraisal
  • Contemporary Issues in Project Management
  • Research Methods
2009 - 2012

Bachelor Degree, English Studies

University of Warsaw
  • British literature and culture
  • American literature and culture
  • Theoretical and applied linguistics



Fluent in spoken and written:

English and Spanish


  • MS Office suite skills (Word, Excel, Power Point, Outlook)
  • Adobe

Excellent acquaintance with internet;

Driving Licence, Category B

Additional Information

Good interpersonal skills, resistance to stress, goal orientation, ability to work both individually and in groups, excellent work organization and time management skills.