Download PDF
  • Haikou, Hainan, China
  • +86 135 1982 8854

Magnus Shen


I have more than 9 years' hospitality experience in Hilton hotels (6 hotels pre-opening experience), it coached me how to understand hotel and service, how to support hotel operations by information technology, how to work with all team members as one team one direction,  how to communicate with others and show our leadership.

Personal Details

Birth Day 14th-Dec-1982
Haikou, Hainan

Job Description

Clustering Information System Manager

For Pre-Opening Period

Check network system design and provide suggestions.

Prepare IT budget by standard and get approval from owning company.

Build IT department team and train team members.

Network system progress and issue report by on-site check.

Follow up on-site check issues.

Assist purchasing department collect quotations and find correct supplier.

Set up office systems and prepare system training room.

Organize systems' training, installation, interfacing and go live.

Do system acceptance with all suppliers by standard.

Build IT audit standards, PNP, SOP etc.

In charge all IT related pre-opening works.

For Trading Operation

Manage and maintain all system operations.

Assist finance department prepare budget and forecast.

Train IT team members and develop them.

Focus on guest internet access experience, give improvement suggestions and do it.

Maintain IT related standard audit, PNP, SOP.

Provide dedicated internet service to special conference and events.

In charge IT daily operations.

Information System Manager Taskforce

In charge servers' basic installation before vendors' installation.

Coach on-site ISM about group standards and system chart.

Assist on-site ISM to do systems' troubleshooting.

Assist on-site ISM to organize systems' training, installation, interfacing and go live.

Assist on-site ISM to do systems' acceptance with all suppliers by standard.

Assist on-site ISM to build IT audit standards, PNP, SOP etc.

Assist on-site ISM to train team members.

Information System Supervisor

Follow up all systems' maintain case.

Follow up guest internet access experience issue.

Follow up ISM assigned tasks.

Work Experience

Apr 2016Present

VAT IT System Champion

South Area - Hilton China

Assistant head office complete systems' survey and information delivery.

Assistant head office finish VAT related training and system update.

Prepare update handbook and change log then deliver to all other properties.

Upgrade present Fapiao system to new VAT Fapiao system.

Oct 2015Oct 2015

Pre-opening Taskforce

DoubleTree by Hilton, Haikou Chengmai
Oct 2014Present

Clustering Information System Manger

Hilton Haikou Meilan & Hilton Wenchang
Apr 2014Sep 2015

Clustering Information System Manager

Hilton Wenchang(Pre-opening)
Oct 2013Oct 2014

Clustering Information System Manager

Hilton Haikou Meilan( Pre-opening)
Nov 2012Jan 2013

Pre-opening Taskforce

Hilton Zhongshan
Dec 2010Oct 2013

Clustering Information System Manager

Conrad & DoubleTree by Hilton, Sanya Haitang Bay
Sep 2010Dec 2010

Clustering Information System Manager

Conrad & DoubleTree by Hilton, Sanya Haitang Bay(Pre-opening)

Jul 2008Sep 2010

Information System Manager

Hilton Sanya Resort & Spa
May 2007Jul 2008

Information System Supervisor

Hilton Sanya Resort & SPA


Sep 2002Jul 2006

Tourism Management - Bachelor

Hainan University

This major have economics, management, statistics, business English, English translation and other subjects.


Pre-opening System Design

Hotel pre-opening information systems' design by building design, operation manning.

Pre-opening Project Budgeting and procurement

Make hotel pre-opening information systems' budget, and assist owner to sign the procurement agreement.

Pre-opening System Project Management

Keep good communication with systems' suppliers and owner, control systems related procurement, implementation and payment works.

Build Team Member Training Knowledge Base 

Compile and maintain IT realted SOP, guide and videos to team members' self training.