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KHAMCHA SER BAHADUR

Professional in Leisure Management

Summary

                                                            

Highly competent and performance driven professional with  14 years of experience in Leisure management and guest relations demonstrated ability to manage multiple priorities and developing solutions in a rapidly changing environment; Ethical, loyal and maintain a high degree of confidentiality

  • Planned and implemented strategies that stimulate an organization characterized by high-performing individuals
  • Experienced in collaborating with different Business Units and people at different hierarchical levels
  • Demonstrated high performance standards with astute attention to detail and deadlines. Works well in diverse teams to achieve goals through effective communication and interpersonal skills
  • Possess valuable insights, keen analysis and a team approach to implement best practices to achieve business excellence

Work History

Dec -2011Present

Leisure Manager

Seacliff Resort & Spa ( affiliate with Preferred Group) - Zanzibar (East Africa)

Key Deliverable:

- Directly supervises all the leisure activities. Communicating with the entire guest and provide services.

Keep on updating the activities for kids and adult.

-recruiting, training and supervising staff

-managing budgets for the department

-organizing fitness activities or programs for Kids & adults

-maintaining statistical and financial records

-developing new facilities

-promoting and marketing the business related to activities related to activities

-ensuring compliance with health and safety legislation

-maintaining customer service standards

-dealing with inquiries, complaints and emergencies

Aug 2008Nov 2011

Primary School PET

Namuna English boarding school - Butwal, Nepal

Roles:

* worked as a Physical education trainee for the school students.

June -2004July - 2008

Asst. FO Manager (Guest relations)

Hotel Holiday Villa. Kuala Lumpur, Malaysia

*Interacting with the Guest to find out their feedback's about the stay. Inform the concerned departments and follow up on implementation of corrective actions

*Collect feedback from Check out guest through Comments cards

*Welcome all check in guest and provide them with necessary information pertaining to their stay at resort

*Coordinating with various departments to satisfy the guest requirements

*Operating Leisure Reception and organizing guest daily plans and informing Activity coordinator

*Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas

*Directly supervises all front office personnel and ensures proper completion of all front office duties

April 2004May 2005

Cashier / Reception

Hotel Holiday Villa. Kuala Lumpur , Malaysia

Role:

  • - Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
Jan 2003Mar 2004

Fitness Trainer

Butwal Fitness and Training Centre

Main responsibilities included

  • Orientating customers to the health and
  • Training on improving body tone and overall

Motivating, encouraging and reminding about goals and the benefits of exercise to the customer.

Education

2003

Intermediate +2 HSC

Siddhartha Gautama Buddha Campus, Butwal Nepal

Passport Details

Passport No                                    :       05513003

Place of Issue                                 :       Kathmandu

Issue Date                                       :       01/04/2011

Date of Expiry                                :       31/03/2021