Customer Service Representative for Microsoft Store
SC Arvato - Bertelsmann, Brasov (Romania)
Main activity is to handle customer’s calls/ e-mails/ chats; to identify, research, and resolve customer issues using the computer system; to maintain customer database and process orders. Promote company’s products and services.
Prioritize and managing many open cases at one time to establish a good working relationship with customers and other professionals.
Fluency in the language (English), better communication skills with different types of people, problem solving skills, team work spirit, better computer skills and ability to work simultaneously in several systems.