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Magdalena Karpinska

Magdalena Karpinska

Restaurant Manager

Summary

I am a professional, customer service oriented individual driven by passion for delivering results in the key areas such as guest service, staff satisfaction and finance. I always try to lead by example in service delivery, communication and building relationships within the team and departments across the hotel.

My passion enabled me to offer a highly personalized service by creating and nurturing relationships with both customers and the Team. I also managed to prove that I can transfer this passion to my Team, so they could likewise deliver the highest level of service required.

I take great pride in the team success as much as my personal achievements therefore I believe as a Leader I have created a great bond with my Team and they would follow the standards required because of passion and loyalty.

Work History

Work History

Restaurant Manager 

Dec 2014 - Present
Bee Jays Restaurant 

Food and Beverage Service Manager, Novotel Reading Centre

Sep 2012 - Jul 2014
Accor UK

Resposibilities

  • Achieve hotel and team objectives (Guest & Employee satisfaction and Financial)
  • Maximize sales in volume and profits
  • Motivate up-selling within the food and beverage team
  • Implementation and verification that all cost controls are in place and are carried out appropriately and in line with budget and forecasts
  • Daily, weekly and monthly auto-controls, reporting and provisions
  • Complete the end of month inventory
  • Set, implement and review service standards / department procedures
  • Recruitment and selection of Team Members/ Team Leaders
  • Trainings, appraisals and development of the F&B staff
  • Ordering supplies, formulating purchase orders for restaurant and bar
  • Ensuring that health and safety standards and procedures are respected
  • Handling multiple priorities, working under stress and exercising good judgment when dealing with all guest situations


Achievements

  • No1 in Bar Service for the network (32 Novotels) in Olakala and top 3 in all F&B related areas in 2011
  • Involvement in mentoring a team member for the Accor UK Challenge ( finishing 2nd in UKMEA)
  • Creation of the marketing plan for the department through various initiatives and promotions ( Monthly Bar promotions, cocktails, Theme food nights )
  • consistently below 31% Cost of Sale within the department for both food and beverage by implementing controls in stock, sales and expenses
  • Maintained high level of staff satisfaction (average of 9.3/10 in last 2 surveys)
  • Implementation of comprehensive training plans and mentoring of staff resulting in them moving up in their careers ( TL to becoming R&B Mgr)
  • Mentoring in Itineraries programme resulting in graduation on Bachelor level of all new and existing Team Members for 2012 and coaching the new staff in 2013

Participation in internal project WAAG ( Women At Accor Group )

Restaurant and Bar Manager, Novotel Reading Centre

Sep 2009 - Sep 2012
Accor UK

Responsibilities

 
  • Provide support to hotel and F&B manager, be his N-1
  • Daily briefings, selling strategies, team organisation, team meetings
  • Training and development / appraisals of the staff (Alcohol/ cocktail training resulting in new promotions and initiatives across the F&B
  • Implementation of the procedures and Best Practices in the department
  • Ensuring that guests receive excellent service at all times
  • Hotel Trainer for Language and Attitude of Service and Mini Sessions ( Novotel Brand training)
  • Mentor for “Itineraries” programme for Novotel Brand

Food and Beverage Team member                                                                   Breakfast Supervisor                                                                                                     Food and Beverage Team Leader, all Novotel Leeds Centre

Sep 2006 - Sep 2009
Accor UK

Responsibilities

  • directing the day to day performance of the stewarding department
  • training team members
  • coordinating operations with the Conference an Banquet outlet of F&B, supervising cleaning and maintenance
  • Perform inventory control procedures, equipment par levels and cleaning schedules.
  • End of the month inventories
  • Complementary meals and drinks reporting

Assist with staffs’ shift s weekly schedule

Education

Education

BA in Journalism and Social Communications

Oct 2003 - Jun 2006

Journalism and Social Communications

Certifications

Certifications

Office Manager –  Centrum Szkoleniowo-Edukacyjne P&M Management Group

Aug 2014 - Oct 2014
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