Myeshia Cleveland

  • Los Angeles US-CA
Myeshia Cleveland

Administrative Assistant

Work History

Work History
Feb 2014 - Present

Travel Agent

Santa Monica Cruise Tour & Travel Center

I answer and screen incoming phone calls and greet tourists. I coordinate international and domestic travel reservations for airlines, hotels, and other traveling needs. I issue invoices related to retail travel sales and operating automated airline reservations and ticketing systems. I update Client information using Client Base. I use social media to bring attention to our product. I am able to book transportation  to and from airports: also made air, car and hotel reservations for individuals/group travel in compliance with corporate travel policies

Jun 2013 - Feb 2014

Receptionist

All Back & Joint Care Medical Group - Pacific Coast Sports Medicine

I answered and screened incoming phone calls and greeted patients. I was in charge of scheduling appointments and verifying insurance . I collected payment for treatment. I updated patient information and prepared mailers for patients and clients. I created stationary using Word.

Mar 2013 - Jun 2013

Receptionist

IRG Plotters & Printers

I answered and screened incoming phone calls, Taking service repair requests. I updated and organized the filing system and their storage. I delivered packages for customers and updated client and vendor information. I prepared mailers for vendors and clients. I kept track of consumables using FMAudit and Quickbooks and I created brochures using Adobe Illustrator.

Aug 2011 - Jan 2013

Scheduling Coordinator

University of Oregon Scheduling Office

I performed daily clerical functions: answering phones, typing, filing, customer service. I coordinated, developed, and managed conferences, meetings, and events. I trained new student employees for Supervising/Monitoring positions and event support. I supervised student employees in areas of time management, scheduling, assistance with sponsor needs, and meeting space access. I facilitated room setup and layouts according to customer specifications, traffic flow, and fire code policy. I am familiar with sound, lighting, audio-visual equipment, and scheduling database (R25).

Skills:

-Microsoft Word, Excel, Outlook

-Adobe Photoshop, InDesign, Dreamweaver, Pagemaker

-Social Networking: Facebook

-Events: R25, Room Viewer

Apr 2008 - Aug 2011

Membership & Marketing Assistant

University of Oregon Alumni Association

I assisted the Director of Membership and Marketing with the creation of the monthly e-newsletters by providing story ideas and photography. I created the 2011 calendar that's sent to Life members of the Alumni Association.

Our social networking site provided opportunities for members to make connections all over the world. I provided daily assistance to members who wanted to make connections with other members, trouble shooting any problems they had with their login and creating their profiles. I was the direct contact for all 15,000+ members of the alumni association providing online assistance to those who needed help with  I provided daily clerical assistance, sending membership cards and letters regarding their membership status.

Skills:

-Microsoft Word, Excel, Outlook

-Adobe Photoshop, InDesign, Dreamweaver, Pagemaker

-Social Networking: Facebook, Myspace, Harris Connect, Advance

Oct 2007 - Apr 2008

Receptionist

Lincoln National Life INS Company (Retirement Planning Group)

I greeted clients when they enter the office. I provided assistance to the brokers by getting their client files ready.

I answered phones, sent mailers, and managed office upkeep. I ordered brochures and applications when they were updated. I ordered office supplies. I did database entry into CRM, Streetscape, and the Internet Service Center where client account information is stored. I sent reminders to clients about appointments and distributed the mail in the office.

Skills:

-Microsoft Word, Excel, Outlook

-Financial Planning: CRM, Streetscape, Internet Service Center

Sep 2005 - Oct 2007

Student Event Support Coordinator/Front Desk Scheduler

University of Oregon Event Services

I coordinated, developed, and managed conferences, meetings, and events. I trained new student employees for Supervising/Monitoring positions and event support. I supervised student employees. I monitored events, managed traffic flow, troubleshot technical equipment. I facilitated room setup and layouts according to customer specifications, traffic flow, and fire code policies. I am familiar with sound, lighting, audio-visual equipment, and scheduling database (R25). I maintained event venues: carpet and wood floor care.

Skills:

-Microsoft Word, Excel, Outlook

-Adobe Photoshop, InDesign, Dreamweaver, Pagemaker

-Social Networking: Facebook

-Events: R25, Room Viewer

2003 - 2005

LSA II Scan Student

University of Oregon Image Services

I scanned all photographs and documents, cultural artifacts, and manuscripts for patrons of The University of Oregon Special Collections in The Knight Library. I collated (ironed)  newspapers in preparation for filming. I filmed newspapers on specialized cameras for preservation. 

Skills:

Adobe: Photoshop

Equipment: Microfilm, digital scanners.

Skills

Skills

Customer service

Administrative Skills

Communication

Interpersonal Skills

Sabre & Amadeus

 Travel portals for booking flights, hotels car rentals, etc.

Adobe Photoshop

Microsoft Excel

Microsoft Word

Interest

Singing

Songwriting

Guitar

Networking

Education

Education
Sep 2001 - Jun 2007

B.A.

University of Oregon

English Literature Major

Certifications

Certifications
Jul 2012 - Present

Universal Life Church

Andre Hensley

References

References

Available Upon Request