Madlena Ivanova

Work History

Work History
May 2009 - Aug 2013

Store Manager

- Ensure that each customer receives outstanding service by providing a friendly environment, maintaining solid product knowledge and all other aspects of customer service- Manage to get new clients and maintain existing- Maintaining standards for quality, customer service and health and safety work space- Responding to customer complaints and comments- Planning the layout and design of displays- Merchandising, display maintenance, and housekeeping- Organising special promotions, displays and events- Assist in completing price changes within the department- Financial responsibility- Finding new ways to improve sales, meet sales targets, forecast volumes, and strategize- Maintaining stock levels, ensuring the quality of supplies, and supervising the quantity, type, and scheduling of orders- Recruiting, training, supervising, motivating, and reviewing staff, as well as resolving health and safety issues for the store- Participate in year-end inventory and cycle counts

Oct 2011 - May 2013

English teacher

Masterclass

- Adult education- Work with textbooks approved by the Common European Framework of Reference for Languages /CEFR/- Upper-intermediate - B2

May 2008 - Apr 2009

Senior sales

- Ensure that each customer receives outstanding service by providing a friendly environment- Maintaining solid product knowledge- Helping people dress more fashionably- Financial responsibility- Manage to get new clients and maintain existing- Finding new ways to improve sales, meet sales targets, and strategize- Merchandising, display maintenance, and housekeeping- Assist in completing price changes within the department- Communicate customer requests to management

Education

Education
Oct 2010 - Present

Bachelor

New Bulgarian University

Fundamental coursework includes textiles, color, tailoring and sewing, fashion history, pattern

making, and the design of various clothing such as outerwear or menswear, etc. Classes in human

anatomy, painting and sketching as well. Actual practise of sewing, making and calculating patterns,

creating conceptual outfits and styling are really important. In the campus are situated practicing cabinets, gallery halls and theatrical stages, witch gives the opportunity for exhibitions and catwalks

to be performed. The university organizes internships with manufacturing or design firm.

Sep 2007 - Dec 2008

Bachelor

Sofia University St. Kliment Ohridski
Sep 2002 - May 2007

Language Highschool "Frederic Joliot - Curie"

Skills

Skills

Russian

Spanish

English

Bulgarian (Maternal)

Personal skills and Interests

- Exellent comunacation skills

- Experience in team organization- Sales experience- Experience in working with high class fashion brands and designer accessories- Excellent team working- Hosting experience- Entertainment skills- Concept and creative advertising- Producing creative design solutions- Selecting fashion accessories that will complement a particular outfit- Design portfolios- Styling skills- Keeping an eye on the constantly changing fashion trends- Event organization

Computer skills

- Microsoft Office/Word,Excel,Powrepoint/- Adobe Acrobat- Photoshop

- Illustrator

- Coral draw

Certifications

Certifications

Driving License

Category B