Madison Zhan

  • Auckland New Zealand
  • + 64 212161834


Experienced Pharmacist flexible in quickly mastering new technologies and information systems.

Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

Strong background in clinical pharmacology and patient medication therapy management.

Excellent communication skills, organisational and problem-solving skills.

Excellent at juggling multiple tasks and working under pressure.



Communication Skills

Effective communicator - Convey information in simple, clear and concise manner.

Able to write up scientific reports - competent in procedure writing and attained first prize of the year in dissertation project

Adapt language to target audience such as doctors, colleagues and customers to provide tailored advice, solve problems and ensure work efficiency

Attentive and empathetic listener

Organisational & Team work Skills

Attention to detail, efficient and accurate

Able to multi-task and work under stressful and difficult situations, due to high prescription volumes

Prioritise tasks to ensure efficiency

Focus- driven: to achieve a goal with excellent time management to meet deadlines

Work well with others as well as independently

Developed strong relationships with customers and colleagues

Problem Solving Skills

Critical thinking skills through logical and orderly approach to problems by identifying and assessing the cause of the problem

Strong decision making skills - Analyse pro and cons of situations and decide on best outcomes

Use communication skills to negotiate a solution

Pharmacy Skills

Comprehensive clinical knowledge

Research and provide accurate and targeted information

Sales: provide tailored information to advice on use and need of medicines

IT & Administrative Skills

Confident with Microsoft word, Excel, Powerpoint

Work History

Work History
Dec 2010 - Present


Panmure Pharmacy

Dispensed medication accurately and efficiently

Directed operations/dispensing procedures to increase efficiency and minimize patient wait times.

Oversaw the pharmacy technicians’ drug preparation and distribution activities to provide safe, efficient care for patients.

Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens.

Conducted drug utilization reviews, drug interventions and therapy management.

Developed good relationship with customers, was able to extend engagements to provide additional counseling and ease follow-up adherence calls.

Developed/updated blister packing system to increase efficiency and minimize error.

Initiated the pharmacy on Aseptic dispensing -- Developed standard operating procedures for the system and processes for future employees and audits. Researched and compiled medication folder on drug compatibilities and uses. Production of syringe drivers for palliative care patients

Managed pharmacy inventory through effective cost analysis on expenditure and government funding schedule 

Appropriately resolved customer issues, complaints and questions.

Other duties include:

  • extemporaneous compounding
  • OTC recommendations/sales
  • emergency contraceptive pill consults
  • methadone dispensing/patient management/monitoring
  • clozapine dispensing/monitoring

Dec 2009 - Dec 2010

Intern Pharmacist

Panmure Pharmacy

Developed accurate and efficient medication dispensing skills

Managed and taken care of blister packing patients

Worked with registered pharmacists and doctors to manage drug therapy

Organisation and multi-tasking abilities proven by juggling all tasks and successfully completing them within specified time.



Bachelor of Pharmacy

University of Auckland

Second Class First Division Honours

Top of the year for 4th year research dissertation project: Formulation and characterization of glutathione-loaded bioadhesive hydrogel for ocular delivery


References available on request