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Professional Experience

Aug 2018Present

Security Project Executive

IBM

Leadership for Managed Security Services internal clients and the largest MSS accounts, IBM Office of the CIO and CISO. Responsible for service delivery, growth and financial portfolio performance providing forward-thinking innovation, value and results. Manages executive stakeholders’ expectations, commitments, communications, and satisfaction.

Oct 2017Aug 2018

Delivery Project Executive

IBM

Leadership for delivery the second largest account, Dell EMC's national hardware break/fix contract.  Primary client interface managing partnership between the Project Office, client, vendors, and subcontractor organizations.  Responsible for customer satisfaction, operations, budget, growth opportunities, contract profitability, program management, and SLA attainment/agreement, project efficiency improvements and innovation.

Jul 2016Present

Client Solution Executive - Financial Services Sector

IBM

Sales leader for 5M+ strategic outsourcing engagements.  Development and closing of highly complex information technology hardware and software solutions utilizing  deep expertise of Fortune 500 financial services clients.  Led large, multi-disciplined teams,  integrating products and services. C Suite and senior executive level engagement. 

Mar 2015Jul 2016

Enterprise Mobility Solution Sales Leader

IBM

Sales Leader of the IBM Apple partnership for TSS North America.  Cross brand complex solution sales for Fortune 500 mobility initiatives.  Opportunity identification, client engagement, discovery, cross organization/vendor solution development, contract negotiations and execution.  All Industry Sectors.  Blogger and mobility social media advocate.

Aug 2013Mar 2015

Manager: Technical Service Delivery

IBM

Manager of 30 service engineers in Central/South Texas territories supporting client's critical IT services.  24/7 hardware and software maintenance for critical infrastructure.  Client and business partner relationship management.   Drive strategy and business results including client satisfaction, productivity, and financial targets of revenue generation and growth.  Organizational strategy planning ensuring business objectives are aligned and exceeded. HR Management,  performance, motivation, feedback and review.

Jan 2009Aug 2013

Information Security Advisor - American Express

IBM

Security Policy Implementation & Compliance Lead for security including PCI and FFIEC.  Global Patch and Vulnerability Program Manager.  Identify and mitigate/minimize information security risks. Ensure security and compliance posture, recognize security gaps, monitor industry threats, identify vulnerabilities,  audit readiness reviews, executive Service Level Agreement (SLA) reporting, issue and risk management.

Mar 2005Jan 2009

Team Lead - Identity and Access Management

IBM

Identity and Access Management (IAM) Audit and Governance Focal. IAM functions for 40 commercial accounts.  Security and IAM Subject Matter Expert. Development of IAM automation tools.  Led up to 30 IAM employees.

May 2001Mar 2005

Engagement and Transition Manager

IBM

Commercial Account Engagement Focal - Single IBM focal for new Identity and Access Management (IAM) business sizing, peer organization collaborative sizing and secure funding/interlock.

Project Manager - Drive account and organizational projects including new business engagements, IAM transitions, global workload transitions including change and risk management, execution, post mortem and end to end coordination.

May 1997May 2001

Certified Lotus Notes & Systems Administrator

IBM

UNIX/Intel Systems administration, Lotus Notes administration and IAM support, change management, pager rotation, project work, migrations, and process and procedure development and maintenance.