Service Delivery Manager - Technical Support Services
Technical Service Delivery- Manage engineers in the Central and South Texas territories supporting client's critical IT services. 24/7 hardware and software maintenance for high end infrastructure and systems; Power, Storage and Mainframe.
External client and business partner focal for IT hardware and software support services, maintenance, contracts, and renewals. Single interface for public, government and private customers including Fortune 500 Companies Citigroup, Apple, Home Depot, Exxon, Lowe's, and Chevron.
Drive strategy and business results including client satisfaction, productivity, and financial targets. Responsible for revenue generation and growth.
Organization Planning - Provide leadership and contribute in organizational strategy planning to ensure that business objectives aligned and then met/exceeded.
Employee HR Management - Performance motivation, feedback and review.
160% territory revenue growth in first year
Award from TSS North America General Manager for Outstanding Contributions