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Professional Experience

Jul 2016Present

Client Solution Executive - Financial Services Sector

IBM

Sales leader for 10M+ strategic outsourcing engagements. Responsible for the overall sales effort for Fortune 500 Technology Support Services financial services clients. Development and closing of highly complex information technology solutions  infusing cutting edge technology to meet innovation challenges for clients.  Solutions include IBM's Watson cognitive and analytic capabilities to bring clients differentiating and competitive solutions.  Deep expertise in financial services client's business, goals, strategies and industry trends and directions.  Lead large, multi-disciplined teams, and integrating products and services.  Highly face to face, developing strong relationships with clients, C level and senior executives.

Solution deals utilizing 20 years IT experience to create hardware and software maintenance solutions for data centers, branches, and ATMs environments.   Integrating support for complex multi vendor environments working with OEMs EMC, Dell, Hitachi, Cisco, Palo Alto, Avaya, F5, Checkpoint, etc. 

Achievements:

Grew green space FSS revenue for Multi Vendor Services in first year by 30M

Mar 2015Jul 2016

Enterprise Mobilility Solution Sales

IBM

Sales Leader for the Technical Support Services Apple partnership for North America.  Cross brand complex solution sales for Fortune 500 mobility initiatives.   Responsible for client engagement, discovery, cross organization/vendor solution development and contract negotiations and execution.  All Industry Sectors.  Major clients closed include Payless, Delhaize, Bank of America, BCBS, Gucci, Vanity Fair, First Data, and MassMutual.

Achievements:

Solely responsible for 25% of global sales for the AppleCare for Enterprise Apple/IBM offering across all Apple enabled channels

Aug 2013Mar 2015

Service Delivery Manager - Technical Support Services

IBM

Technical Service Delivery- Manage engineers in the Central and South Texas territories supporting client's critical IT services.  24/7 hardware and software maintenance for high end infrastructure and systems; Power, Storage and Mainframe.

External client and business partner focal for IT hardware and software support services, maintenance, contracts, and renewals.  Single interface for public, government and private customers including Fortune 500 Companies Citigroup, Apple, Home Depot, Exxon, Lowe's, and Chevron.

Drive strategy and business results including client satisfaction, productivity, and financial targets.  Responsible for revenue generation and growth.

Organization Planning - Provide leadership and contribute in organizational strategy planning to ensure that business objectives aligned and then met/exceeded.

Employee HR Management - Performance motivation, feedback and review. 

Achievements:

160% territory revenue growth in first year

Award from TSS North America General Manager for Outstanding Contributions

Jan 2009Aug 2013

Information Security Advisor - American Express

IBM

Security Policy Implementation & Compliance Lead - Advise, implement and enforce account and company security policy including PCI and FFIEC standards and regulations. Identify and mitigate/minimize information security risks.

Global Patch and Vulnerability Program Management - Manage global delivery teams in India, Argentina and Brazil, ensure security and compliance posture, recognize security gaps, monitor industry threats, identify vulnerabilities, perform audit readiness reviews, create solutions and drive to closure, process development, assign and manage workload working closely with the customer and international teams, Service Level Agreement (SLA) reporting, issue and risk management, managing SOW, PPGs and DDDs, extensive metric reporting, audit focal and compliance leadership.

Executive SLA and Operational Metrics Management: American Express Security Services - Manage 20 SLAs, SLA negotiations, reporting and definitions with the customer. Extensive executive metric reporting.

Achievements:

Reduced open vulnerabilities by 90% within first six months

100% SLA attainment for all 20 Security SLAs for over four years straight

Bravo Award for High Customer Satisfaction and Security Posture

Mar 2005Jan 2009

Team Lead - Identity and Access Management

IBM

IAM Audit and Governance Focal - Drove all IAM functions for 40 commercial accounts including Disney, Michelin, AT&T, Fluor and GE Capital.  Manage SOX, PCI, and KCI audits, quarterly and annual revalidations, maintain audit posture, compliance and readiness, issue management, security process enforcement, and process/procedure improvement and review. 

Security and IAM Subject Matter Expert - Contributed to IAM automation tool proof of concept development. Universal Revalidation Tool (URT) and Tivoli Identity Manager (iTIM).

Lead up to 30 IAM employees - Workload management, resource allocation, strategic direction, special projects, performance evaluations, measurements, account SLA management, escalation focal, anticipate and solution for problems/changes, mentoring and growth of individual leadership skills.

Achievements:

Rolled out custom developed IAM tool for Flour Corporation

Successfully led and project managed the critical, executive focused security compliance 90 Day Fixit project on over 40 accounts including a complete environment cleanup on all servers and revalidation in 45 business days.

Developed Sever Onboarding process that was adopted company wide

Three Bravo Awards for Outstanding Contributions

May 2001Mar 2005

Engagement and Transition Manager

IBM

Commercial Account Engagement Focal - Single IBM focal for new IAM business sizing, peer organization collaborative sizing and secure funding/interlock.

Project Manager - Drive account and organizational projects including new business engagements, IAM transitions, global workload transitions including change and risk management, execution, post mortem and end to end coordination.

Achievements:

Significantly contributed to Security Competency as the South Distributed ID Administration representative influencing the common ID Admin offerings and processes being defined and standardized on a national level to be used for all IBM IAM engagements.

Proactively created Transition Plan templates and checklists that were implemented for use by project managers organization wide.

May 1997May 2001

Certified Lotus Notes & Systems Administrator

IBM

UNIX/Intel Systems administration, Lotus Notes administration and IAM support, change management, pager rotation, project work, migrations, and process and procedure development and maintenance.

Achievements:

Award for outstanding contribution in the Lotus Notes Migration Project

Education

Mar 2015Jun 2015

IBM Global Sales School

IBM

Intensive program for sales and business development skills

Mar 2014

Manager Development Program - Armonk, NY

IBM

Leadership training for managers with focus on IT strategy and employee empowerment

Jan 2007Nov 2007

IBM Leadership Excellence Program

IBM

Executive nominated Leadership Excellence Program for future Technical Leaders

Aug 1997Dec 2002

Bachelor of Science - Textiles & Apparel, Minor - Business Administration

University of Texas at Austin

College Honor Society President - Kappa Omicron Nu

Certifications

Feb 2010Feb 2017

CISA® - Certified Information Systems Auditor

ISACA
Feb 2011Feb 2017

CRISC® - Certified in Risk and Information Systems Control

ISACA

Awards & Extracurricular

2015, 2013, 2010 - Promotion

2015 North America General Manager Award

2014 Austin Employee Charitable Contribution Campaign Site Coordinator

2015, 2008, 2007, 2006, 2005, 2004 – Highest Performance 1 Rating

2010, 2007, 2006, 2005 - Bravo Awards

President of College Honor Society - Kappa Omicron Nu

Volunteer: Round Rock ISD & Girl Scouts of America