• Albany Auckland AUK

Project and Programme Manager MBA,PMP, Six Sigma Green Belt


Work History

Sales Support Consultant

  • Market Intelligence re-search: Complied & templatized competitor information on their service offerings across various business verticals
  • Created corporate presentations for various verticals for the organization for sales & marketing department
  • Business Consulting & Performance Analysis: Analyzed sales reports and identified key performance indicators for performance analysis.
  • Created the templates for sales performance analysis, which were used for management review
  • Functional testing of the sales & marketing tool as per the sales process business logic
  • Identified bugs and proposed value additions for the proprietary software tool for better functionality
  • In 2 months time from joining conducting Process & technical training for newly joined associates. Trained 5 batches of 20 each.
  • Received Special Bonus for performance and commitment.
Mar 2010 - Jun 2012

Snr. Project Manager

  • Lead and managed projects involving Operational Support Systems (OSS) and Billing support systems (BSS). Project Managed the key Project for Telecom and Chorus for Undertaking implementation post the Operational separation
  • Work involved leading and managing of implementation projects through various stages, including initiation, planning, and execution, monitoring/controlling and closing
  • Project planning and management through the SDLC, SOW Authoring, financial and progress reporting to customer and internal, resource Management – time, budget, expense and sourcing, Stakeholder Analysis and communications management, Change management and control, Risk management
  • Account Management and Business development/sales responsibilities
  • Proposed the “Minor-works” model for project delivery and engagement. This model ensured that Telecom get cost benefits and efficiencies with lower time to market for their products by leveraging the Netcracker Product suite configurability features
  • Delivered project within budget, schedule and scope - achieved the key performance indicators based on my goals and exceeded expectations on performance. Received 100% payout of performance based bonus
Nov 2007 - Nov 2009

Programme Manager


Project and Programme Management:

  • Project and Programme management on large scale transformation Programmes including Product based implementation projects and Custom build systems solutions for global customers
  • Prioritization of projects in Programme portfolio based on analysis
  • Stakeholder Analysis and communications management
  • Set-up and Management of Programme/ Project management office
  • Adhering to Quality Management system and Contributing to improvement of processes and complying with all information security policies and processes to ensure customer satisfaction, optimal utilization of resources and profitability of project
  • Value of projects delivered : Range of $300K to $15,000,00 USD
  • Project Migration Planning and Management: Defining and understanding customer requirements, Risk analysis at proposal stage and plan for mitigation, Solution development, defining SLAs, Scope of Work, developing Project Management Plan, Technology Framework Development, Infrastructure Set up, Knowledge & Training Management, Risk Management, executing Pilot, ensuring continuous improvement of project metrics, Monitoring SLAs, MIS for clients as well as senior management

Consultant- Business Transformation

  • Consulting: Role of consultant on projects involving consulting for process, systems and to achieve cost savings. Engaging with stakeholders at CXO level for recommending process improvements and value additions to increase process efficiency -Provided roadmap of changes to achieve cost savings, process optimization, increase efficiency by leveraging global delivery or technology transformation. Consultation for implementation of increasing CMMi level of Projects for customer organization
  • Account Mgmt. :Point of contact and representative for my organization for all clients in Europe
  • Pre-Sales and Sales: Supporting pre-sales--in response to RFPs (Request for proposal), Supporting sales team-- in formulating solution in the proposal and also in managing client presentations and due diligence
  • Proof Of Concept and Business case development and presentation
Sep 2004 - Aug 2006

Delivery Manager

  • Service Delivery Management: Identifying project methodology and project specific training, Managing project Team, maintaining project Service levels, Managing budget and financials, weekly status reporting for clients and senior management. Projects involved Level 1 to 3 support for client systems and also Specific Development and ASM (After Sales support and maintenance) projects. Project Delivery for customers in industries including Healthcare, Insurance, Banking and Financial Services, FMCG etc.
  • Project Management: Ensuring continuous improvement of project metrics, Risk Management, Monitoring SLAs, MIS for clients as well as senior management. Work involved adhering to Quality Management System and contributing to improvement of processes and complying with all information security policies and processes
  • Process Migration: Understanding and defining client requirements in terms of service delivery, pilot execution for offshore process migration and process re-engineering.
  • Started with a team of 12 FTEs for a single process which grew to multiple processes and a total team of 76 FTEs (Full Time Equivalents) for 3 different clients
  • Customers included world leaders like P&G, Cadbury’s, SG CIB (Banking Organization in France), IMS Health, Trustmark and OneSource (large-scale Third party administrator for healthcare insurance in US), UNFPA, World Vision
  • Designed and implemented the internal workflow automation application for capturing Service level Metrics.
  • Designed and successfully implemented the online dashboard for real-time client reporting
  • Internally certified Six Sigma lead & Internal Quality Auditor for ISO 9001:2000 compliance in projects. Active part of a six sigma project team which converted a data digitization process which was operating at 3.5 sigma level to a process of 5.1 sigma level thereby increasing the clients confidence in delivery capabilities
  • Outsourcing: Successfully managed smooth process migration and stabilized operations for various different processes (projects). Was promoted in a period of 6 months
  • Member of internal team for ISO 9000:2001 certification in the company. Conducted ISO awareness sessions for the operations team (800 employees)
Aug 2003 - Aug 2004

Process Trainer and Service

  • Responsibilities included understanding the customer's issues and providing solutions.
  • Reporting for team on productivity metrics and overall report for MIS
  • Involved in testing and set up of new in-house CRM system(JD Ed) for Call management, Call management, Queuing and Rostering
  • In a short time became subject matter expert on process and handsets and was roped in for conducting Process & technical training for newly joined associates. Trained 5 batches of 20 each.
  • Received Special Bonus for performance and commitment.


Mar 2006 - Nov 2008


Apr 1999 - Apr 2003

Bachelor of Engineering

Jan 1997 - Jan 1999





Programme and Project Management

Energetic, trusted, and detail-oriented Senior Programme Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming Programmes; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver ho bridges the gap between business and technology with expertise in managing complex Programmes and multiple concurrent projects.

Directs Project teams to develop high-quality Programmes that solve business problems and provide tangible results for enterprise-level operations, online systems and legacy workflow systems.