- Johannesburg ZA-GP
- [email protected]
Madeleine is an educator, mentor and consultant with Foster-Melliar.
In addition to tutoring many IT Service Management courses annually in South Africa and Africa, she has several years of experience in IT operations gained from assisting large, medium and small South African companies with Service Management.
Besides having authored and co-authored much ITIL courseware and many white papers on IT Service Management, Madeleine has presented several papers at local and international IT conferences on a diverse range of IT Service Management subjects and is a regular speaker at the South African itSMF conference and monthly events.
As a consultant she has implemented a variety of ITIL processes within organisations and led several IT process assessments and consulting engagements.
I am accredited to provide the following courses:
ITIL (All Levels)
ISO/IEC 20000 Foundation
Currently accredited with Tudor as a Lead Assessor using the TIPA framework. Completed two TIPA assessments (Mining and Banking Industry) as a Lead Assessor.
Also assisted the itSMF to create the South African ITIL Capability and Maturity Index.
Developed and co-develop several training materials
Kepner-Tregoe is a critical thinking methodology that gives you the framework to analyse problems, make decisions and plan for the future fast and accurately.
As a TIPA Lead Assessor you are qualified to project manage and lead ITIL assessments based on the TIPA methodology
TIPA is an assessment methodology based on ISO/IEC 15504 that is used to assess a company's ITIL process capability.
IT Service Management (ITIL)
IT Service Desks
Learning and Development
With Communication and Industrial Psychology as my majors