Download PDF

Work History

Mar 2014Aug 2014

Office/Internal Sales Administrator

JS Technologies

Duties included but were not limited to:

- Administration and accounting support to the Business Manager and Owner of JS Technologies

- General administration services (filing of supplier invoices, filing of customer invoices, coordination of support services for the company etc)

- Checking of emails

- Coordination of stock/purchases from suppliers with sales to clients

- Daily QuickBooks work for the company:

  • Invoicing clients for products purchased through the company
  • Capturing of supplier invoices on Quickbooks for effective weekly and monthly recon
  • Processing and issuing of credit notes to customers
  • Processing and issuing quotations and devising mark ups for resales
  • Running all financial transactions through the system (petty cash, fuel expenditure etc)

- Time sheet capturing for effective remuneration of subcontractors for the company

- Facebook marketing at certain intervals for the company alongside the Business Manager

- Daily liaison with suppliers and clients to ascertain cost effective technological solutions 

Reason for leaving: Retrenchment. 

Mar 2013Mar 2014

Artiste Agent and Office Administrator

Bluestar Management cc

Duties included but were not limited to:

- Interviews of potential Talent to join the Agency for representation in the Entertainment (Acting) Industry

- On acceptance of Talent application:

  • Generation of industry CV
  • Capturing of Talent details on internal casting database
  • Marketing Talent profile on company website 

- Commercial castings (Open and Requested) and administrative portfolio duties

- Sourcing castings and auditions for specific Talent 

- Submission to and liaising with casting directors and industry professionals about Talent available on the books

-  Working towards confirmations of talent to generate an income for the Artiste and agency

Reason for leaving: Better opportunity to further personal goals.

Mar 2012Sep 2012

Office Administrator

BRB Security cc

- Daily capturing of site monitoring reports

- Daily updates of office petty cash

- Control room duties as requested by the Director or in the absence of the control room official

- First port of call for new applicants for checking on PSIRA and the internal employee database

- Capturing of employee details on the internal database

- Ad hoc office management

- Monthly pay slip generation and issuing

- Monthly control capturing (officer shifts and hours)

- PSIRA employee information capturing and submission to the Director

- UIF employee information capturing and submission to the Director

- Workmen's Compensation Fund (WCF) capturing and submission to the Director

- PAYE capturing and submission to the Director

- Provident fund capturing and submission to the Director

- VAT capturing and submission to the Director

- Uniform ordering, control/stock take and issuing to security officers

- PA duties as requested by the Director

- Ad hoc duties as requested by the Day and Night shift managers

- Timesheet capturing in the absence of the control room official

- Radio control duties when necessary

Reason for leaving: Resignation due to health and safety concerns.

Apr 2011May 2011

Customer Services Officer - contract

ADT Security

Temporary position

- Confirmations of requests with clients and processing cancellations of contracts for various clients based on Alphabet system

- Confirmations of requests and performing the following:

* processing fee reductions for various clients

* processing service downgrades for various clients

* client retention to continue to provide services to them

- Capturing of client queries, cancellations, fee reductions and service downgrades on intranet system for record keeping and tracking purposes

- Forwarding client requests to relevant departments/managers for action and follow up

- Corresponding with clients and keeping them informed about successful profile changes

- Correspondence with clients until their requests are resolved to their satisfaction

- Due diligence performed with recent subscribers and existing clients where additional work was done at their premises

Jan 2009Dec 2010

Training Coordinator

TeleTech Holdings SA - International BPO Call Centre

While in this position, I implemented the following so that the existing processes would run smoother:

  • Sign in/sign out process for any equipment requested - this included remotes for the training rooms, headsets to monitor agents' calls, stationery, handsets (mobile phones) for live training use in the training rooms
  • Room audit agreements - daily training room audits: the trainer was given ownership of each room they used and therefore had to be accountable for all the equipment in it
  • Kitty/slush fund - for birthday gifts for department staff with a weekly contribution from each member who subscribed to the fund

General Duties:

- Assistant to the Training Manager

- General Administration (filing, faxing, copying etc)

- Assisting the Training Manager and Training Supervisor when necessary, and addressing any queries from the department

- On standby when necessary in the event of the Manager's absence

- First port of call for any department as it related to training, as the scheduling thereof came directly from the Manager and myself

- First point of contact for the department staff (trainers, coaches, training assistants) in the absence of the Training Manager

- Minutes of meetings (typing and distribution thereof to the department)

Daily Duties:

- Headcount/Attrition report for classes currently in training

- Roster filing

- Absenteeism/attendance tracker submitted to Human Capital dept on a weekly basis

- Coordination of 13 rooms on site for meetings, disciplinary hearings, scheduled training, continuous education (CE) training

- Termination of trainee profiles off the Training Department internal database

Per Wave (a wave is a special term for a successful trainee group after application stage):

- Rosters generated and re-formatted upon entry of New Hires to TeleTech

- Rosters were edited and updates continuously and through each progression of training

- Submission of contact details for each training group that progressed through the final stage of training to company headquarters for systems access login details

- Coordination of previous associate returns to training

Monthly Duties:

- Training Department scorecards were sent to me to populate, edit and formatted correctly

- Submission of these scorecards to the Training Manager or Supervisor for One-on-One feedback with the training department staff

- Audit of available handsets for live training

- Stock take of and ensuring sufficient stationery supplies were available in the department

- Archiving records (employee files, rosters, room audits)

- Attending scheduled meetings as requested

While at this company I obtained the following certificates through TeleTech University (internal and online):

  • Six Sigma: STEP White Belt Certification (valuable at the time for the position I held)
  • Manage Users - Self Registration Certification (Course Managers Certification - valuable at the time for the position I held)
  • TTECHU Code of Conduct for Administrators and Course Managers certification (still valuable to me as I learned and am still learning how to handle different aspects of the work environment over and above a certificate)

Reason for leaving: Retrenchment.

Sep 2007Dec 2008

Receptionist

Pam Golding Properties - St Georges' Mall

Front line Reception:

- Handling of switchboard

- Assisting walk-in clients enquiring about properties in the market

Administrative duties:

- General administrative duties (filing, faxing)

- Assistant to the agents on duty at the branch

- Ensuring portfolios were available for walk-in clients and viewings of different properties

- Ensuring sufficient stationery supplies were available for the branch

- Arranging show days with clients on a weekly basis

- Ensuring weekly displays were most current pertaining to the branch portfolio

- Petty cash budgeting for the branch on a monthly basis

Reason for leaving: Better opportunity.

Jan 2007Jul 2007

Senior Administrative Clerk

Woodstock CHC (MDHS)

Administrative services for the HR Manager and Director of the pharmaceutical department in the facility:

- Typing of correspondence

- Minutes of meetings (typing and distribution thereof to all the Healthcare Centers in the Western Cape metro)

- Scheduling and management of the Directors' diary

- Collation of statistical data specific to Healthcare Centers of the Western Cape metro, and submission thereof to each facility manager for archiving

- Boardroom coordination for meetings assigned to the HR Manager and department Director

- Completion of a Conversational Xhosa course

Reason for leaving: Contract ended.

Education

Jan 2001Dec 2005

Matriculated

Good Hope Seminary Girls High School

English (HG)

Afrikaans (HG)

Art History (HG)

Mathematics (SG)

Biology (SG)

Geography (SG)