After being promoted to this role, I built out a team of two project managers and two technical engineers to directly support OpenPeak's clients. I engaged daily with our executive team, development, quality assurance, product, marketing, support and sales teams. In addition, I interacted with customers and OpenPeak's partners daily. My role focused on assuring the feedback we received from customers and partners was prioritized and tackled by our internal teams in a timely fashion to build the best software possible.
- Lead calls three times a week with all facets of the business - including our CEO, President, COO, EVP of Sales, Head of Product and Leads of Development
- Responsible for growing our "licenses in use" count
- Lead the Customer Excellence program with a team of four
- Tackled issues head on and provided a clear path to resolution
- Coordinate installation, rollout and ongoing support