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Mackenzie Maloney

Vice President - Customer Excellence

  • Eden, Utah
  • (312) 972-1201


I am extremely motivated to take on new challenges and address problems and I thrive in situations where there is not a clear path forward.  My career started with a solid foundation of sales and mobility experience and then shifted to a growing company in the SaaS space.  The knowledge gained in working in both environments has helped round out my perspective.   I was successful building a Customer Excellence program and am interested in taking what I've learned through that process and applying it to the next step in my career.

Work History

Vice President - Customer Excellence

OpenPeak, Inc
Jan 2015Jan 2016

After being promoted to this role, I built out a team of two project managers and two technical engineers to directly support OpenPeak's clients.  I engaged daily with our executive team, development, quality assurance, product, marketing, support and sales teams.  In addition, I interacted with customers and OpenPeak's partners daily.  My role focused on assuring the feedback we received from customers and partners was prioritized and tackled by our internal teams in a timely fashion to build the best software possible.  

  • Lead calls three times a week with all facets of the business - including our CEO, President, COO, EVP of Sales, Head of Product and Leads of Development
  • Responsible for growing our "licenses in use" count 
  • Lead the Customer Excellence program with a team of four
  • Tackled issues head on and provided a clear path to resolution
  • Coordinate installation, rollout and ongoing support 

Director - Customer Excellence

OpenPeak, Inc
Jul 2014Dec 2014

As the Director of Customer Excellence I was responsible for customer rollouts of AT&T Toggle, one of OpenPeak's solutions.  My responsibility was to partner with AT&T sellers, OpenPeak sellers and customers to make Toggle rollouts successful. This was a brand new team that quickly grew.

  • Positioned the value of AT&T Toggle with customers and AT&T sellers
  • Managed weekly updates on progress to our Vice President of Sales and President
  • Worked closely with development, quality assurance and product to gained significant knowledge of the SaaS space
  • Coordinated weekly calls and project planning with customers
  • Was able to quickly adapt and thrive in a shift from a large company to a smaller company - and loved it!
  • Built out plans and added team members to grow the Customer Excellence team in 2015
  • Successfully positioned the value of the Customer Excellence team to close multiple deals - leading to unprecedented license growth at OpenPeak.

Client Solutions Executive - Mobility

AT&T, Inc.
Jan 2009Jul 2014

As a part of the Signature Client Group, I managed all aspects of mobility for five customers in AT&T's top segment.  My portfolio totaled $65 million dollars in annual revenue.  By working with these customers, I was able to gain a better understanding of the retail, wholesale, financial and property management industries.  I was also able to manage everything from day-to-day relationship building, to complex contract negotiation to solution selling.  

  • Built strong, trusted relationships both internally and with customers
  • Partnered with teammates to demonstrate the full value of AT&T
  • Able to quickly adapt as the mobile market made a significant shift to mobile applications - far exceeding goals in this area
  • Achieved 243% against mobility application sales targets in 2013
  • Achieved 101% against 2012 and 2013 Total Billed Revenue targets

National Vice Chair - Midwest

Jun 2011Mar 2013

oxyGEN is a 501c3 Employee Resource Group through AT&T targeted to promote and support Young Professionals within AT&T.   I was part of a small group that saw this gap in AT&T's Employee Resource Group landscape and therefore we formed oxyGEN.  After formation I took on the role of Vice Chair - Midwest.  

  • Planned and launch oxyGEN, AT&T's 11th Employee Resource Group
  • Lead the six Midwest chapters to Attract, Develop and Retain AT&T Young Professionals
  • Grew oxyGEN to over 7,000 members and 24 national chapters - in the first year
  • Partnered with AT&T leadership to support and promote oxyGEN

Corporate Account Executive - Premier Client Group

AT&T, Inc.
Dec 2007Dec 2008

The move to this role enabled me to become more customer focused with a smaller set of clients - 15 accounts.  I learned the value of relationship building and selling.  The fine balance of keeping the customer satisfied but also meeting business objectives was always a focus.  

  • Obtained a vast amount of mobility knowledge through training and personal experience
  • Effectively managed my portion of the region
  • Achieved 137% against targets
  • Mentored fellow College Hire graduates as they entered the field

Corporate Account Executive - Small Business 

Cingular Wireless
Jun 2006Nov 2007

The first six months in this position included an intense sales training program in Atlanta, Georgia.  Following the training program, I was placed in Chicago, Illinois as a Corporate Account Executive with approximately 1,200 customers - both existing and brand new customers.

  • Maintained a monthly quota responsibility and managed customer accounts
  • Achieved 120% against targets
  • Contracted an average of two new customers a month
  • Learned the importance of solution selling
  • Immersed in the mobile space of new technologies, software and solutions
  • Successfully completed graduated from the College Hire Sales Center in November 2006

Professional Accomplishments

  • Completed DePaul University's Project Management Certification Program - 2015
  • AT&T "High Potential" Nominee - 2012, 2013 and 2014
  • oxyGEN Fundraising Committee - Distribution Lead (Scholarship) - 2014
  • oxyGEN Board of Directors - 2013
  • AT&T Achievers Club Winner - 2012 and 2013
  • AT&T Breakfast of Champions Participant - September 2012
  • AT&T "Best Pitch" Regional Winner - September 2012
  • Completed AT&T's "Leading with Distinction" Series - 2010, 2012 and 2013
  • AT&T Business Sales Leadership Development Summit Nominee - 2010 



Ability to communicate the vision I have and work with a group to achieve that vision.


I am extremely focused on what I need to accomplish and  completing the goal at hand.


Able to work well with others, internally and externally, to accomplish a common goal

strong written and Presentation skills

Strong history of successful executive summaries internally and to high profile customers.  I am comfortable presenting virtually and in person.


Project Management Certification

Depaul University
Sep 2014Mar 2015

Completed Project Management Core Concepts I and II.  

Bachelor of Science

Ball State University
Aug 2002May 2006

Major - Business Administration

Minor - Chemistry

GPA - 3.4 

Dean's List - Five Semesters