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An accomplished, results oriented Information Technology and Business Management Professional with proven leadership capabilities, adept at positively influencing business decisions and project outcomes.

  • Matching company objectives with technology projects to ensure success on all levels: technological, interpersonal and financial.
  • An outstanding communicator; works well with individuals from diverse professional and cultural backgrounds and at all levels of an organization.
  • Maintains a professional demeanor and flexible management style epitomized by integrity and fairness.

Work experience

Jun 2014Present

Operations Director

Speak Out Cancer Forum
Operations Director Burlington, New Jersey Reporting to the CEO and Founder plan and direct all IT activities. Serve the Board of Directors by generating reports Coordinate Resources Manage projects as assigned Prepare financial statements
Apr 2014Jun 2014

Project Manager

Prime Technology Group

Project Manager spearheaded Retail Pharmacy 340 B and Inventory Swell Solutions in an Agile environment.  Drafted Statements of Work, Lead Project Estimation, Managed Sprint Backlogs.  Managed Resources and Vendors.  Maintained all internal and external project communications.

Jul 2012Apr 2014

Program Manager

FluidEdge Consulting
Program Manager and Social Mission Chairman Guided several departments in designing and developing projects through production stage for assigned clients using SDLC, principles of Project Management Book of Knowledge, Lean, and Agile Methodologies. Collaborated with management teams to deliver assigned programs-Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process. Directed the recruitment process of key employees and the selection of consultants and outsource-vendors. Prepared cost benefit analysis(CBA) and return on investment for executives(ROI). Prepared and maintained project budgets. Developed and initiated internal processes to improve program delivery within specific timeframes. Established goals and milestones as per the desired results to be generated by the project. Defined the resources required for completion of a project and allocated resources accordingly. Managed teams working on different programs and smoothed out any areas of possible conflict. Evaluated the timely performance of different teams working on a project and documented the progress accordingly. Assisted the engineers in documenting the project designs and making changes as per needs. Ensured that all programs were executed within established time period and complied with the defined standards. Prepared client for ICD-10 implementation and readiness. Led QNXT upgrade. Improved CMS Stars Rating by leading several process improvement projects Designed, implemented, and led the creation of company's Social Mission to use our Time, Treasure, and Talent to make a difference in the communities which we live and work. Serve on Corporate Meaningful Use Project for local hospital achieving over 2.4 million dollars in incentives for client
May 2011Dec 2011


Bravo Health a HealthSpring Company
Philadelphia, PA Manager Health Services Projects Directed, planned, recommended and implemented technical and non-technical projects to more effectively and efficiently deliver health care to our members. Created and implemented project management policies and procedures to streamline project management processes. Implemented specialist referrals to facilitate more effective interaction between members and Primary Care Doctors to drive down utilization and cost. Spearheaded joint initiatives between Health Services and Provider Operations to improve the quality of care to our members and holding providers to a higher standard of care. Partnered with Business Owners to establish effective reporting metrics to monitor provider performance. Implemented QNXT 4.7. 1 Directed QNXT Benefits configurations and rules. Led the implementation for the Philadelphia Region's first Accountable Care Organization Spearheaded enhancement of in house developed Web Application to incorporate Specialist Referrals. Developed and implement project reporting and task tracking. Managed CMS mandated Readmission Reduction Project Managed NCQA accreditation process. Oversaw operational support for 175 members of Health Services including Pre-Cert, Utilization Management, Case Management, Training, and Reporting. Managed projects in an agile environment. Allocated project resources based on project needs and resource availability. Maintained project accounting and fiscal reporting. Oversee CBA and ROI for Health Services Managed Health Services IT Projects using the Software Development Life Cycle
Dec 2010Mar 2011

Senior Product Manager

Jenkintown, PA Senior Product Manager Recommended, planned, directed and coordinated new product development activities Documented feature requirements and maintain feature backlogs for assigned products Led daily scrum meetings. Managed projects in an Agile Environment Coordinated product life-cycle activities with engineering, documentation, quality assurance, business development, sales, marketing, training and support personnel. Incorporated feature ideas into short-term and long-term product plans. Analyzed markets and make recommendations for product enhancements or new products within a given market context. Documented all project activities in Jira Internal and external clients Work with training and support
May 2008Nov 2009

Senior Project Manager

Philadelphia, PA Role: Senior Project Manager Managed a large and complex portfolio of software development project in an agile environment ranging from $50,000. 00 to $6,000, 000. 00 that spanned across 26 global offices. Designed and Developed a Project Management Office Managed and led a team of 72 members. Maintained and reported all project financials. Established framework, processes, and procedures while developing the organization's PMO. Composed a technical solution for the implementation of US Customs International Security Filing rule, coordinating with internal and external customers to document and reengineer workflows. Increased operational efficiencies and market presence by becoming the first certified Customs provider due to a low error rate and reduced operational cos. t Lead international project team to replace old Mainframe Application with a highly scalable web based solution. Employed off-shore development resources and implemented Key Performance Indicators which ensured 95% accuracy with code development, thus reducing IT development costs by 7%. Managed a series of IT projects to enhance Customs e-Commerce transactions and Supply Chain solutions for a myriad of clients including Aeropostale, Ralph Lauren, Under Amour, and Bed, Bath and Beyond. Lead CBA and ROI for all new initiatives. Prepared routine reports(financial, quality, production, customer service, operational efficiency, market share, etc.). Directed the conversion of Jira to Quickbase for the Project Management tool.
Jan 2006Apr 2008

Project Manager/business Analyst

Broomall, PA Project Manager/Business Analyst Served as the project manager and main customer liaison for Community Behavioral Health, one of the ACA's largest clients, managing Software Development Projects ranging from $50,000. 00 to $1,000, 000. 00. Generate, review, and approved statements of work. Managed and implemented National Provider Identifier Identify & manage Project Risk and Risk Mitigation Strategies. Perform CBA and ROI Provide cross-functional communication and facilitate project status meetings with key stakeholders internal and external on a regular basis while providing executive reporting to both Chief Executive and Chief Operating Officers. Monitored progress to ensure accuracy of work product. Performed staff performance appraisals & corrective action plans. Implemented process improvements with staff and consultants, identifying and solving problems of work productivity while making service and improvement recommendations to business units and management. Led implementation of BaseCamp project management tool
Apr 2005Jan 2006

Business Analyst

Constellation Energy
Client: Business Analyst Improved operational efficiencies, increased productivity and reduced overtime by 30% by using Lean practices. Spearheaded process improvements of Fossil Fuel Operations by implementing an Electronic Logbook, eliminating paper records, create historical data for analysis and trending. Conducted detailed analysis and provided project management for technology projects by managing scope, tasks, and budgets in an Agile Environment. Performed and managed software development life cycle, business requirements, gap analysis and functional specifications documentation process.
Oct 2004Apr 2005

Lead Business Analyst

T. Rowe Price
Owings Mills, MD Lead Business Analyst Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution. Developed functional specifications and system design specifications for client engagements. Gathered business requirements by documenting workflows and process from internal departments such as Fund Performance, Marketing, Data Warehousing, and Graphic Design. Documented business requirements in UML format under the standards established by the PMO. CBA and ROI
Apr 2004Oct 2004

Lead Business Analyst

Owings Mills, MD Lead Business Analyst Spearheaded a team of Business Analysts to define the business requirements to convert data of transactions of affinity credit cards sales from mainframe application to Oracle. Developed conversion plan by extracting data using Crystal Reports and SQL. Defined and created operational and management reports using Crystal Reports. Conducted User Acceptance Testing. Provided End User Testing. Wrote End User Training Manual.

Appeals Operation Coordinator

Independence Blue Cross
  • Managed the daily operations of the Members Appeals Unit and ensured compliance with regulatory guidelines.
  • Increased regulatory compliance by 28%.
  • Performed Quality Assurance reviews for all staff.
  • Served as Project Leader for Health Services Implementation of HIPPA, Department of Labor Regulations, MaxMC, and Medical Health Systems.
  • Managed multiple call centers and staff.
  • Directly responsible for report development and submission to regulatory agencies.

Senior Member Services Representative

  • Managed incoming calls from healthcare members, providers, and group administrators regarding claims, benefits, enrollment, appeals, and pre-certification.
  • Trained new representatives.
  • Monitored ACD and call volumes for management.
  • Performed workforce management and prepared reports.



Bachelor's of Adminstration

Pierce College

Health Care Adminstration

Aug 1992May 1995

Credits Towards Bachelors Degree

Temple University

Business Administration