Results oriented leader with more than 20 years of experience in the Financial Services Industry. History of success in providing excellent customer service. Extensive knowledge in all areas of Operations which includes developing and writing procedures, operations manuals, training materials, operational efficiencies and best practices. Proven expert in identifying and providing complex problem resolution. Additional core compentecies include:
- Supervised and trained Customer Service call center
- Managed and trained, ACATS, IRA, Margin,Custody, Firm Sundry Account, Asset Movement and Alternative Investments
- AVP sign off for AML and large transaction
- Hosted conference calls for Sales Assistants and Advisors on Operational Efficiencies
- Prepared statistics for CEO on Firm standards and call center information
- Directly responsible for the rollout of new clearing firm technology and training for firm.
- Consultant to Transition Team for Operations.
- Developed Process Improvement for Customer Service call center