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Accomplished, achievement-driven and result oriented  professional interested in working in Business Administration or Human Resources 


Microsoft Office Suite
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access and Visio)
  • Expert knowledge and proficiency in Microsoft Project
Human Resources Information System (HRIS)
  • Experience with various HRIS systems such as People Soft, Better Impact  and SuperHR
Communication Skills
  • Excellent oral and written communication skills gained through intensive customer service
  • Exceptional interpersonal skills, ability to learn and adapt to multiple job roles
  • Ability to handle sensitive, confidential and interpersonal matters adequately
  • Attentive to details and able to maintain a high level of accuracy
  • Ability to work well with minimum supervision (alone or in a team)
  • Strong ability to learn and is capable of adapting to multiple job roles
  • Ability to work in a fast paced environment with multiple priorities
Certification/ Training
  • Successfully completed CPR training program in accordance with the guidelines of the Heart and Stroke foundation
  • Completed the WorkSmart campus for Occupational Health and Safety principles and the importance of effective management of workplace safety
  • WHMIS  and Food Handler certified

Work experience

Mar 2007May 2015

Shift Manager

McDonalds Restaurant - Toronto, ON

Report to Store Manager and Franchisee Owner; promoted to Shift Manager 2011

  • Oversee daily operation for staff of 12-14 employees
  • Train, coaches and mentor staff to ensure smooth adoption of new program
  • Implements innovative programs to increase employee loyalty and reduce turnover
  • Strategically develop effective marketing plans to increase sales and profits while managing costs
  • Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
  • Led and direct team members on effective methods, operations and procedures
  • Creates fun team building activities to engage staff in up-selling to meet revenue targets
  • Meet, greet and encourages feedback from guest to implement positive changes within the restaurant
  • Quickly identifies problem situations and skillfully resolves incidents to satisfaction of all parties involved
  • Effectively manage payroll and timekeeping, including completion of the proper documentation for new hires and terminations
  • Provide accurate, specific and timely performance feedback for CSR
  • Maintained up-to-date knowledge of product and service changes 
Dec 2014Apr 2015

Human Resources Intern

University Health Network - Princess Margaret Cancer Center -Toronto, ON

Report to Volunteer Resources Coordinator/ Manager

  • Independently recruited, screened, and interviewed candidates on an ongoing basis
  • Assisted in the implementation of the new navigator volunteer role specifically at Princess Margaret Cancer Centre by participating in the orientation workshop prior to launch date, delivering hands-on training to volunteers and frequently evaluating needs and role improvement
  • Evaluated the navigator project since the launch by developing a detail feedback questionnaire for staff and patients
  • Handled scheduling of placements, volunteer inquiries and prepared reference letters
  • Drafts job postings for specialized positions
  • Updated existing hospital material, including training manuals, policies and procedures
  • Conducted growth and development program including patient support and navigator training
  • Oversaw focus groups to improve and streamline recruitment and on boarding 
Jan 2015Apr 2015

Clinical Volunteer - Eye Clinic - University Health Network (UHN)

University Health Network - Princess Margaret Cancer Centre-Toronto, ON 

Report to Patient Flow Coordinator

  • Assist patients with the Distress Assessment and Response Tool (DART) prior to seeing the physicians

  • Take patients height, weight and prepare arm band for easy identification

  • Take patients to exam room where they will be seen by their physician
Aug 2010Dec 2014

Administrative Assistance Volunteer - Red Blood Cell Clinic

University Health Network - Toronto General Hospital - Toronto, ON

Report to Senior Administrative Assistance at the Red Blood Cell Clinic

  • Provided assistance to the staff and patients to ensure the daily administration duties in the department is handheld efficiently and confidentially
  • Maintained and update the existing filing system records in EPR accurately
  • Organized filing systems for mail, letters, correspondence and clinical records
  • Provided high quality services by personally greeting arrivals, receive and make phone calls
  • Consistently dealt with confidential information and maintained the highest standard of discretion when handling patient information
  • Assisted Social Worker organize patients’ educational materials 


Dec 2014

Advance Diploma in Business Administration - Human Resources Management

George Brown College - Toronto, ON