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Work experience

May 2010May 2011

Systems/Support Engineer

  • Worked as part of a support team on 'Symphony' - a video management software that offers open IP video platform for video management, video analytics, system integration, and alarm management
  • Contributed to the development of a sustainable departmental database used for documenting and managing all customer support projects as a replacement for "Salesforce"
  • Contributed to a team effort in developing baseline processes that are to be followed when managing customer support projects
  • Developed skills in computer networking, software logs analysis, working knowledge with Symphony's SQL database, and Wireshark by troubleshooting system failures
  • Tasked with detecting, documenting system bugs and tracking software patches
  • Took the initiative of updating the list of Symphony's official compatible hardware by performing white/black box QA testing on I/O devices, access control devices, IP and CCTV cameras
  • Developed understanding of the applications of the different video codecs (MJPEG, MPEG4, H.264) by analyzing the frames captured by cameras
Jan 2010May 2010

Haptic Pantograph Designer (Contract)

University of Ottawa
  • Engaged in the development of the learning haptic device project, which was targeted towards the development of a robotic system that trains users to inscribe non-Latin characters
  • Tasked with defining electrical and mechanical requirements for the design of a parallel linkage system coupled with electrical motors
  • Built simulation model in MATLAB based on mathematical models obtained from published literature for performance testing and optimization
Aug 2009Oct 2009

Haptic Jacket Developer (Contract)

University of Ottawa
  • Designed a haptic jacket, armbands and gloves, which allows the wearer to virtually feel the touch of another individual over the Internet
  • Selected an AVR microcontroller as the processor within the PCB board which controlled vibration levels of the actuators on the jacket using Pulse Width Modulation (PWM) technique. Bluetooth module (RS323) was integrated in circuit for wireless connectivity
  • Developed medical application in the form of a haptic cup, with similar technology, to help patients requiring rehabilitation to regain normal hand mobility
  • Published internal reports documenting the design, maintenance, and instructions on how to operate the devices
  • Won the World Grand Challenge Entertainment Award of ACM International Conference on Multimedia of 2009 held in China for the design of the haptic jacket
Sep 2006Mar 2009

Hewlett Packard Sales Representative

  • Worked in sales of all Hewlett Packard products to small and medium-sized businesses
  • Received "Star of HP Eastern Canada" for maintaining the highest rate of completed online training courses and holding the highest sales level in Eastern Canada Region
Apr 2007Aug 2007

DELL XPS Technical Support Representative

  • Provided technical support to customers on Dell XPS PCs
  • Received the certificate "XPS Technical Support Expert" for maintaining the highest case closure rate among the team



customer service
Presales support
Quality Assurance (QA)
SQL server
Server - Client relationships
Salesforce CRM
PIC microcontrollers
IMS (IP Multimedia Subsystem)
PCB design


Mohammed is a systems and hardware design engineer with exceptional systems design and support skills. His great breadth of knowledge and experience in various roles in wireless communication, computer networking and sales/support in the IT industry is proven by being the winner of world-wide and national-wide awards, such as "World Grand Challenge Award" and "Star of HP Eastern Canada", respectively. Problem-solving and adaptability skills are demonstrated through working as a systems/support engineer and as a hardware designer for multiple electrical, mechanical, and electromechanical projects. Leadership and proficiency is also exerted in his communication and social skills, where he is able to manage teams and understand client/staff needs, while simultaneously putting forward his suggestions/remarks for the good of the client and the organization. His applicability is further enhanced by his enthusiastic, charismatic and trustworthy personality, which assures that his employment will be fruitful for the firm. Mohammed's success thrives on facing new challenges wherever they appear. He CAN and WILL get the job done.



Jun. 2010

Waterloo Airport, Canada

Waterloo Aviation Expo & Air Show

  • Contributed to the success of this two-day event by controlling traffic and ensuring a safe transfer of over 10,000 visitors to the airport and show sites

Jan. 2005 - Jan. 2006

University of Ottawa, Canada

Braking and Steering Project

  • Researched conceptual designs on lightweight and high performance braking systems for the University of Ottawa's Formula SAE vehicle

Relevant Projects:

Sep. 2008 - Apr. 2009

University of Ottawa, Canada

Radiation Monitoring Safety System Project

  • Led a team of four students in designing and building a mobile radiation tracking and health monitoring system that enhances mobility through a nuclear facility while wirelessly monitoring user's location, radiation level and health status in real time
  • Selected a PIC microcontroller and programmed it using PIC Basic
  • Programmed the functionality and Graphical User Interface (GUI) on the computer using Java

Professional Development:

  • Personal readings in wireless and telecommunication
  • IEEE, TED talks, EWB
  • "World Grand Challenge" award by ACM International Conference on Multimedia, 2009
  • "Star of HP Eastern Canada" recognition by MarketSource, 2007
  • "XPS Technical Support Expert" certificate by Dell, 2007


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