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Summary


Clerical and general office skills:

  • Preparing sales reports, tracking and maintaining customer invoices, database maintenance and management
  • Creating and editing Word documents for distribution to co-workers and clients
  • Printing, copying and scanning various documents; sorting incoming mail and distributing to appropriate parties
  • Familiar with multi-line telephone systems
  • Creating and mailing correspondence to customers and clients
  • Registration and data entry for convention attendees


Providing Excellent Customer Service: 

  • Highly energetic and motivated individual who thrives in a challenging environment
  • Solid decision-making capabilities that can make an immediate contribution to your operations
  • Experienced in working with the public and other employees in a fast-paced work environment
  • Capable of efficiently and courteously handling consumer inquiries, orders, sales and resolving complaints
  • Experienced in placing orders and tracking necessary inventory
  • Effective use of supervisory skills as needed

Other skills: 

  • Proficient in Microsoft Office 365
  • Fluent in English, Arabic and French

Key Skills

  • General office and clerical skills
  • Proficient in Microsoft Office 365  
  • Fluent in English, Arabic and French. 

Education

Jan 2005Jul 2010

Bachelor of Science 

International University for Science and Technology

Work History

Jul 2015Present

Brand Ambassador, Registration and Data Entry

Attack Event, Ovation Event Staffing, Eastridge Company
  • As Brand Ambassador for Salesforce Inc.: Embodies what Salesforce is all about, creating awareness, attention and driving sales leads. Worked at Dreamforce convention, bringing attention and attracting traffic to their booths.
  • Registration and data entry for all the attendees in the convention of DreamForce, VM Ware 2015 and Google I/O week, GitHub Event at Moscone Center and Pier 70 in San Francisco
  • Superior organizational and time management skills
Jun 2014Sep 2014

Customer Service Manager

Country Floors of America, Fullerton, CA
  • Resolved any client issues on time for any change in tiles, pattern, style, or motives
  • Worked efficiently and effectively with the public consumers including processing sales, orders, inquiries and resolving complaints
  • Provided general management involving the business, including keeping / reconciling employee time schedules
Apr 2014Jun 2014

Presentational Designer and Wedding Setup

Magnolia Wedding Planning Co., Anaheim, CA

The hospitality industry where the first impression is definitely the last impression, being professional, hands-on and very pleasant, even in the event of adversity is a must.

  • Greeted guests and gave small introductions about the company to start the consultation phase
  • Managed registration process
  • Solved all client issues to match their requirements
  • Operated wedding setups, taking calls and providing information regarding the company
  • Resolved complaints and provided suggestions
  • Managed accurate budget and estimates of all the events
  • Computed bills and processed payments
  • Outreached within the Arab community
Jan 2013Apr 2014

Sales Architect

3 Dimensional Vision of Architecture, Amman Jordan
  • Worked with the public and managed a group of 19 employees in a fast-paced work environment
  • Trained and assisted new employees
  • Efficiently and courteously handled consumer inquiries, orders, sales and resolved complaints
  • Placed orders, making accurate calculations, tracking necessary inventory, and recording accounting or financial data
  • Presented the conceptual ideas for the new Public Square in Downtown Amman
Feb 2009Jan 2013

Retail Sales, Men's Grooming and Fragrances 

Faces Inc. aka. Wojooh Inc, Damascus - Syria
  • Greeted customers in a timely, professional and engaging manner
  • Created an effective use of retail space that customers find comfortable and inviting
  • Increased sales by making a stronger impression to the client
  • Did upselling by featuring one key product surrounded by other enhancing products
  • Built and maintained strong vendor relationships to maximize business results
  • Set and achieved personal sales goals while supporting the goals of the team
  • Built lasting relationships with customers by contacting them to follow-up on purchases, suggesting new products, and inviting them to upcoming events