dANIEL Browne

  • Dublin, County Dublin Ireland
dANIEL Browne

Summary

American and French citizen. Multilingual professional with experience working for a wide range of businesses and start ups who can work effectively independently and within a team environment.

Interest

Extreme Mountain Biking

Motorcycling

Guitar Theatre Cinema Literature Politics History

Work History

Work History
Jan 2012 - Present

Support Sales and Renewals Account Manager

Service Source / EMC IIG

Account Management and Support Contract Sales for UKISAF, DACH and Spanish Markets.  Consistently meeting or exceeding quota.

-Cross Selling and Upselling of enhanced, multi-year contracts and Extended Support

-Pipeline and Channel Management, business development

-Generation of Sales Quotations

-Data Quality and assurance in Salesforce.com and various client CRM

Mar 2011 - Jan 2012

International Help Desk Account Representative

Xerox

Oversee dispatch of 2nd and 3rd level Xerox multifunction device technicians Europe wide for Airbus account

-Proactive and reactive ticket management from opening to closure

-Remote Troubleshooting/ Email troubleshooting

-Reporting

-Use of proprietary Xerox ticket management software, Kanamail client, SAP

-Frequent liaison with Order Management and Account Team

Sep 2009 - Jul 2010

Production Coordinator

Dr. Jens Nähring - Solutions for Membrane Protection

Assistant to CEO in the production and distribution of membrane cleaning solutions for use in municipal water systems.

- Took orders for the range of membrane cleaning products- Produced chemical products- Packaged chemical products- Prepared finished products for delivery

- Delivered products

Aug 2003 - Jun 2010

Independent Business English Trainer

http://www.accelingua.com, www.inlingua.com

Business English Trainer for large and small groups of professionals all over Germany. Companies included prestigious European and German companies like Daimler-Benz, Gemalto, SEW, Dürr, etc.

- Prepared and delivered professional business English training - Prepared and delivered general English trainings - Day-long training sessions and presentations - Intensive and long-term classes - Customer service and client retention

Aug 2008 - May 2009

Marketing/PR/Sales Manager

Vinobilia SAS

Sold the range of Vinobilia products and promoted Vinobilia wine marketing start up to the Californian wine market

- Cold calling - Winning clients - Customer Service - Copy Writing - Translation - Proofreading - Bug Reporting - Website Q/A - Got good traction through a variety of PR and Marketing actions through Social Networking, Blogs, Podcasts on a very limited budget

Apr 2006 - Apr 2007

Quality Assurance Coordinator/Translator

Metrinomics GmbH

As a freelance Translator, translated data from interviews from English to French

- Carried out customer satisfaction interviews with executives and technicians for Siemens and Nokia products at Hutchison

- Worked my way up to Quality Assurance for 2007 financial study of European financial brokers

- Assured quality of data put into databank by a multilingual team of telephone interviewers

Oct 2002 - Jul 2003

Substitute Teacher

Merced City Schools

Substitute Teacher for Kindergarten through High School for various schools in the Merced County area.

-All subjects

-Special needs

-Language classes

Jul 2001 - May 2002

Assistant to CEO

Emprendimentos Quetzal

Assisted CEO and founder of Brazil's first on-line toy vendor.  Language study.

-Scanning of toys

-Digital photos

-General Logistics

Jun 1999 - Jun 2001

Chief Trainer

iSpheres Corporation

Provided iSpheres software training to Engineers, CEOs and consultants - Worked my way up from channel editor - Gave day/week long workshops/presentations - Wrote software handbook / and assisted in documentation - Customer service - Customers incluced IBM, Lehman Brothers, Hyperion  * After layoffs, I was the only employee hired back on contract to do the same job

Feb 1998 - Jun 1999

Warehouse Coordinator

Clif Bar Inc.

Managed Distribution, inventory and shipping of Clif Bar sports products worldwide. - Inventory - Quality Assurance - Logistics - Shipping - Customer Service - Special marketing projects

Jun 1997 - Jan 1998

Translator

CLE 128

Translator

-Translated Logistics software GEODE, (like JDEdwards) software through various interfaces

-Translated documentation and user manuals

Quality Assurance

-Tested software and reported bugs

Education

Education
Sep 2003 - Oct 2003

TEFL Certification

Prague Schools

Certification from Trinity College in the teaching of English as a foreign language to adults.

Sep 1993 - Jul 1997

Bachelor's Degree

University of California Davis

Skills

Skills

Spanish

I speak Spanish quite well by virtue of Portuguese and French.

Portuguese

I taught myself to speak Portuguese through a work/study program in Rio de Janeiro.

German

I lived in Gemany for 7 years.  I worked and lived in German, my skills are sound.

French

I am a native-level fluent French speaker.  I have used French extensively in my personal and professional life.

Certifications

Certifications
Aug 2003 - Sep 2003

TEFL

Trinity College