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Summary

American and French citizen. Multilingual professional with experience working for a wide range of businesses and start ups who can work effectively independently and within a team environment.

Work Experience

Mar2016 - Present

Technical Sales Manager

Jason Printing France

Sales of innovative automated printing systems for packaging for small and large-scale packing centers - Specialty: Traceability on Egg Packaging

-Customer service, Client Visits, Installation, Maintenance and Training

-Partnership with Suppliers, Integrators Europe wide, including France, UK, Ireland, Czech Republic and Holland.

Jan 2012Nov 2015

Support Sales and Renewals Account Manager

Service Source / EMC/Dell IIG

Account Management and Support Contract Sales for UK, South African, DACH and Spanish Markets.  Consistently meeting or exceeding quota.

-Cross Selling and Upselling of enhanced, multi-year contracts and End-of-life Support

-Pipeline and Channel Management Business Development

-Generation of Sales Quotations

-Data Quality and assurance in Salesforce.com and various client CRM

Mar 2011Jan 2012

International Help Desk Account Representative

Xerox

Oversee dispatch of 2nd and 3rd level Xerox multi-function device technicians Europe wide for Airbus account

-Proactive and reactive ticket management from opening to closure

-Remote Troubleshooting/ Email troubleshooting

-Reporting

-Use of proprietary Xerox ticket management software, Kanamail client, SAP

-Frequent liaison with Order Management and Account Team

Sep 2009Jul 2010

Production Coordinator

Dr. Jens Nähring - Solutions for Membrane Protection

Assistant to CEO in the production and distribution of membrane cleaning solutions for use in municipal water systems.

- Took orders for the range of membrane cleaning products- Produced chemical products- Packaged chemical products- Prepared finished products for delivery

- Delivered products

Aug 2003Jun 2010

Independent Business English Trainer

Business English Trainer for large and small groups of professionals all over Germany. Companies included prestigious European and German companies like Daimler-Benz, Gemalto, SEW, Dürr, etc.

- Prepared and delivered professional business English training - Prepared and delivered general English trainings - Day-long training sessions and presentations - Intensive and long-term classes - Customer service and client retention

Aug 2008May 2009

Marketing/PR/Sales Manager

Vinobilia SAS

Sold the range of Vinobilia products and promoted Vinobilia wine marketing start up to the Californian wine market

- Cold calling - Winning clients - Customer Service - Copy Writing - Translation - Proofreading - Bug Reporting - Website Q/A - Got good traction through a variety of PR and Marketing actions through Social Networking, Blogs, Podcasts on a very limited budget

Apr 2006Apr 2007

Quality Assurance Coordinator/Translator

Metrinomics GmbH

As a freelance Translator, translated data from interviews from English to French

- Carried out customer satisfaction interviews with executives and technicians for Siemens and Nokia products at Hutchison

- Worked my way up to Quality Assurance for 2007 financial study of European financial brokers

- Assured quality of data put into databank by a multilingual team of telephone interviewers

Oct 2002Jul 2003

Substitute Teacher

Merced City Schools

Substitute Teacher for Kindergarten through High School for various schools in the Merced County area.

-All subjects

-Special needs

-Language classes

Jul 2001May 2002

Assistant to CEO

Emprendimentos Quetzal

Assisted CEO and founder of Brazil's first on-line toy vendor.  Language study.

-Scanning of toys

-Digital photos

-General Logistics

Jun 1999Jun 2001

Chief Trainer

iSpheres Corporation

Provided iSpheres software training to Engineers, CEOs and consultants - Worked my way up from channel editor - Gave day/week long workshops/presentations - Wrote software handbook / and assisted in documentation - Customer service - Customers incluced IBM, Lehman Brothers, Hyperion  * After layoffs, I was the only employee hired back on contract to do the same job

Feb 1998Jun 1999

Warehouse Coordinator

Clif Bar Inc.

Managed Distribution, inventory and shipping of Clif Bar sports products worldwide. - Inventory - Quality Assurance - Logistics - Shipping - Customer Service - Special marketing projects

Jun 1997Jan 1998

Translator

CLE 128

Translator

-Translated Logistics software GEODE, (like JDEdwards) software through various interfaces

-Translated documentation and user manuals

Quality Assurance

-Tested software and reported bugs

Education

Sep 2003Oct 2003

TEFL Certification

Prague Schools

Certification from Trinity College in the teaching of English as a foreign language to adults.

Sep 1993Jul 1997

Bachelor's Degree

University of California Davis

Skills

Spanish
I speak Spanish quite well by virtue of Portuguese and French.
Portuguese
I taught myself to speak Portuguese through a work/study program in Rio de Janeiro.
German
I lived in Gemany for 7 years.  I worked and lived in German, my skills are sound.
French
I am a native-level fluent French speaker.  I have used French extensively in my personal and professional life.

Certifications

Aug 2003Sep 2003

TEFL

Trinity College