- Dallas US-TX
- [email protected]
To benefit your company with first-rate technical writing, training and business communication products and services.
Worked with various clients including Helium and Demand Studios to develop technical documentation, training content and website content using Captivate, MS Word, PowerPoint and HTML. Delivered presentations at book signing and speaking engagements.
Managed all technical documentation for midsized wireless telecommunications company. Used knowledge of HTML and web design to create a new internal website for technical documentation; also created new style guide and review cycle, wrote software/hardware technical documentation for telecommunications systems and updated technical documentation templates. Rated highest level of “Distinguished” on performance review.
Worked with Fortune 500 clients including IBM and Northrop Grumman to develop software training materials for SAP ERP system implementations. Technical documentation included courseware, user guides, data sheets, quick guides, train-the-trainer manuals, task flow diagrams and Powerpoint concept slides. Collaborated with subject matter experts and trained trainers on SAP course delivery. Rated highest level of “Outstanding” on project performance evaluation.
Developed courseware documentation, e-Learning courses and web-based training for Fortune 500 companies and Government agencies including FAA, World Bank, OPM and the U.S. Marine Corps (Global Learning Systems, Inc.). Trained classes of up to 15 students on Microsoft Office software applications.
Wrote and edited software training manuals and end-user guides for major clients including Autodesk, Claris and JetForm (vCampus, Inc.). Performed onsite classroom training in pilot courses to evaluate courseware and updated documentation according to student surveys. Managed projects from needs assessment to delivery and developed content for company website.