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Summary

  • Seasoned technical writer, courseware developer and trainer with a solid track record of success in developing technical manuals, courseware documentation, e-Learning and web-based training for Fortune 500 companies and government agencies
  • Clients included IBM, Northrop Grumman, OPM, EPA, World Bank, FAA, Autodesk, Claris, Micros, JetForm, Helium, Demand Studios and the U.S. Marine Corps
  • Outstanding verbal, written and interpersonal communication skills
  • Excellent organizational, analytical and problem-solving skills
  • Consistently rated very highly in performance evaluations

Objective

To benefit your company with first-rate technical writing, training and business communication products and services.

Skills

Skills
Microsoft Word, PowerPoint, Excel, Access, Outlook/Entourage, Visio, SharePoint, Lotus Notes, SAP, Adobe Flash, Captivate, Acrobat/PDF, PageMaker, FrameMaker, InDesign, Photoshop, Illustrator, HTML, web design, Microsoft FrontPage, Adobe Dreamweaver, PC/Mac  

Work experience

May 2001Present

Author/Technical Writer/Training and Web Content Developer

Consultant

Worked with various clients including Helium and Demand Studios to develop technical documentation, training content and website content using Captivate, MS Word, PowerPoint and HTML. Delivered presentations at book signing and speaking engagements.

May 2000May 2001

Technical Documentation Manager

Teligent, Inc.

Managed all technical documentation for midsized wireless telecommunications company. Used knowledge of HTML and web design to create a new internal website for technical documentation; also created new style guide and review cycle, wrote software/hardware technical documentation for telecommunications systems and updated technical documentation templates. Rated highest level of “Distinguished” on performance review.

Sep 1998Mar 2000

Technical Writer/SAP Analyst

RWD Technologies, Inc.

Worked with Fortune 500 clients including IBM and Northrop Grumman to develop software training materials for SAP ERP system implementations. Technical documentation included courseware, user guides, data sheets, quick guides, train-the-trainer manuals, task flow diagrams and Powerpoint concept slides. Collaborated with subject matter experts and trained trainers on SAP course delivery. Rated highest level of “Outstanding” on project performance evaluation.

Oct 1997Aug 1998

Technical Writer/Courseware Developer

Global Learning Systems, Inc.

Developed courseware documentation, e-Learning courses and web-based training for Fortune 500 companies and Government agencies including FAA, World Bank, OPM and the U.S. Marine Corps (Global Learning Systems, Inc.). Trained classes of up to 15 students on Microsoft Office software applications.

Jul 1996Aug 1997

Technical Writer/Courseware Developer

vCampus, Inc.

Wrote and edited software training manuals and end-user guides for major clients including Autodesk, Claris and JetForm (vCampus, Inc.). Performed onsite classroom training in pilot courses to evaluate courseware and updated documentation according to student surveys. Managed projects from needs assessment to delivery and developed content for company website.

Portfolio

Education

Additional Work Samples

Certifications

Mar 2001Mar 2001

Telecommunications Analyst

Global Knowledge, Inc.