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Summary

A proven business professional with a love for technology and a demonstrated need for efficiency. Passionate about emerging technologies and their corporate applications. A believer that innovation and efficient processes will lend to an enhanced customer experience.

Work experience

2012Present

Omni-Channel Business Solution Manager

Lowe's Companies Inc.

● Lead a team of five, overseeing the analysis, design and implementation of Lowe’s omni-channel inventory availability system, post order capture processes and product fulfillment within Sterling OMS.
● Incorporate Lowe’s full supply chain network (stores, distribution centers, delivery hubs and upcoming parcel fulfillment centers) into an omni-channel customer fulfillment strategy focusing on Store Pickup, Lowe's Delivery and Parcel fulfillment methods.
● Reduced the number of parcel and delivery shipments per order by ~12% and ~4% respectively thus reducing customer touch points and saving on Lowe's asset and labor costs.
● Collaborate with e-commerce, supply chain, transportation, and other business units to gather requirements and create end-to-end solutions for our customers and users.
● Prioritize the product backlog while ensuring accurate representation of customer needs and support development through to production deployment.

20112012

Project Manager

Lowe's Companies, Inc

● Project Manager for Sterling Order Capture/Order Mod, Central Pricing & Inventory, Tendering, and M20/2020.
● Participated in business process mapping, requirements gathering, and testing development exercises.
● Developed SME knowledge of the solution and its integration to the previous releases.
● Provided live demonstrations of functionality to all levels of the business.
● Coordinated with project and business teams to ensure successful enterprise wide solutions.

20112011

SAP Consultant

IDS Scheer

● SAP Sales and Distribution module within the Household Chemicals industry.
● Developed complete business process maps of both existing and new processes.
● Created and updated documentation for compliance with Sarbanes Oxley.
● Produced training material and required data for use during user training.
● Developed and maintained KPI reporting tools utilizing SAP functionality, Excel, and Access.

20052010

Packaged Solution Integration Consultant

IBM

● SAP Sales and Distribution module including development for all order to cash processes and EDI.
● Applied best practice solutions for supply chain optimization and software configuration for clients worldwide.
● Four complete project life cycles each at a new client.
● Facilitated the documentation of blue print documents, functional specs and end user documentation.
● Led cross functional teams on several process change and adaptation initiatives primarily in the area of order processes and contract financial management.

Education

Skills

Omni-channel Strategy