Timothy Lewis

Timothy Lewis

Summary

Senior adult learning professional with Masters in Instructional Technology and 20 years of leadership and consulting experience in instructional design, facilitator/instructor, training/learning management system assessment/analysis, project management, and capital change management. Uses ADDIE Model and Blooms Taxonomy for Instructional Design and Development.

Background: Industry experience includes banking/finance, construction, IT, HR services, sales, government, manufacturing, retail, food and business services, non-profits, community development and higher education.

Experienced in:

  • E-Learning Design Development
  • Curriculum Design and Planning
  • SABA LMS/LCMS
  • Project/Portfolio Management
  • HR Compliance and Reporting Training Design and Dev.
  • Performance Consulting
  • Training Needs Analysis
  • Six Sigma Green Belt / TQM Leader
  • Change Adoption / Management
  • SQL IT Documentation / End-User Training
  • Information Mapping Certified
  • UAT testing and user documentation

Work History

Work History
Apr 2009 - Present

Independent Consultant

AVIDUS, LLC

Senior Instructional Designer for Wells Fargo Advisors/Wachovia, Federal Acquisition Institute, Compass International, AbitibiBowarter, Charlotte Chamber and Security Forces, Inc.:

Independent Consultant providing full training plans/program life cycle analysis, design, development and delivery for various clients:

  • Designed and developed curriculum for 3-day Financial Advisor Branch Manager ILT and 3-day Project Manager ILT workshops.
  • Conducted performance consulting, needs analysis, SME interviews.
  • Developed high-level design document.
  • Developed manager individual development plans, self-assessment survey, pre-work documents and correspondence, online DiSC Profiles assessment
  • Designed L3-L4 evaluations with Team Challenge Simulation
  • Designed/developed ILT facilitator notes, participant manuals and ppt. slides.
Nov 2008 - Mar 2009

Leadership Analyst

THE PANTRY, INC.

Independent Consultant providing full training plans/program life cycle analysis, design, development and delivery for various clients:

  • Design and developed curriculum for 3-day Financial Advisor Branch Manager ILT and 3-day Project Manager ILT workshops.
  • Conducted performance consulting, needs analysis, SME interviews.
  • Developed high-level design document.
  • Developed manager individual development plans, self-assessment survey, pre-work documents and correspondence, online DiSC Profiles assessment.
  • Designed L3-L4 evaluations with Team Challenge Simulation.
  • Designed/developed ILT facilitator notes, participant manuals and ppt. slides.
Jun 2006 - Jun 2008

AVP, Instructional Design, Learning and Leadership Development

BANK OF AMERICA

Led ID project designed and developed full range of blended learning solutions supporting business challenges and needs, including high-level and detail design documentation, reporting, maintenance, risk analysis, quality scorecard reviews. Negotiating best learning solutions with business partners.

  • Senior Instructional Designer coordinating design team including Instructional Technical Designers, Change Managers, Communications Specialists and SME from ILT, job aids, and QRCs to Web-based training.
  • LMS, SABA LCMS user acceptance testing (UAT), functional QA testing and system integration.
  • Uses the ADDIE Model and Blooms Taxonomy with instructional systems design principles to develop learning solutions using various delivery formats including e-learning, instructor-led, and blended learning.
  • Works with project and delivery managers to ensure on time delivery of projects to specification.
  • Estimated and managed the instructional design development team's hours.
  • Consulted with LOB managers to analyze leaning and performance needs and L1 - L4 evaluation strategy.
  • Experiences include new media technology, web-based, performance support, simulations, and traditional learning solutions including Lectora, Firefly, Articulate, Flash, Camtasia and Captivate applications.
  • Created storyboards for ILTs, WBTs, simulations, performance support, WILLs, IQRCs, web conferencing, webinars, self-study guides, coached-bases guided instruction, and so on.
  • Received Medallion (highest BOA employee award) and 4 Spirit Awards for outstanding customer/client satisfaction.
Jul 2002 - May 2006

Instructional Designer, Executive Video Producer, and Technical Writer

AVIDUS, LLC

Training video producer including designed custom content solutions, WBT storyboarding and CourseMill, SABA, & Moodle LMS/LCMS design and development; implemented broad range of performance consulting, technical documentation and change management projects for various industry groups.

  • Project manager/Executive Producer and writer for interactive media, broadcast quality documentary and employee on-boarding, safety, supplier management, sales and market, training videos.
  • Responsible for gathering and documenting functional and technical requirements and assisting with translating of requirements into UML design documents.
  • SQL Server enterprise application end-user training instructional design, technical documentation, Lectora and LMS/LCMS WBT course design and development community college staff leadership program.
  • Provided technical writing and knowledge management consulting and documentation for NC State retirement legacy IT benefits management system.
  • Designed and developed Change Enablement events (town halls, roadshows, etc)
  • Facilitated DDI’s leadership and workforce development programs, performance consulting, INNOVATION EXCELeration®, organizational and process transformation programs and supplier diversity initiatives.
Aug 2000 - Jun 2002

Regional Training Manager

RENTAL SERVICE CORPORATION

Designed and developed ILT facilitator and student guides, job aids and exercises for retail sales managers and sales associates, customer service, management, and HR/personnel compliance training programs supporting over 1400 employees. Coordinated and planned various performance consulting and training initiatives supporting all channels of the business with a primary focus on store operations.

  • Provided performance consulting interventions for with LOB partners to develop customized, results-driven blended-learning training curriculum and programs solutions.
  • Project Manager for IT POS systems migration technical documentation and training support materials.
  • Developed training for associates to better understand products and improve their customer service skills and how to listen to customer needs and increase per ticket sales.
  • Led project to improved customer service sales reps performance 20% in 6 months by developing and training key competencies, L1 – L4 evaluation strategy and incentive and reward systems.
  • Managed training logistics-related communications with end-users (i.e., schedule notification, course changes) and trainers.
  • Designed, developed, and executed Communications Plans that support projects and support communication activities regarding training deployment.
  • Repeatedly recognized by Regional SVPs and district managers for facilitation skills and for coaching/improving manager and employee on-job performance with identified performance gaps.
Feb 1998 - Aug 2000

Dean of Continuing Education

YORK TECHNICAL COLLEGE

Full P&L responsibility, $2.4 million budget, staff of 32 including 15 adjunct faculty ensuring production quality and on-time delivery. Designed and marketed corporate universities and blended learning strategies to lifelongand adult learners, and business and industry resulting in opening new markets.

  • Managed 250 courses, multiple curriculums registrations and admissions, course catalog publishing, marketing, faculty assignment, and student records.
  • Increased revenues by 60% from $1.5 to $2.4 million.
  • Provided staff leadership, coaching, performance management, guidance and direction.
  • Achieved first profit in 5 years erasing a $230,000 deficit by increasing revenues, increasing productivity by 53% and significantly reducing G&A.
  • Managed 40,000 sf. conference, meeting and distance education facility resulting in 1st profitable year for in the facility’s 5-yr. history.
  • Recruited students and expanded customer/client base with new courses and improving pricing strategies, intra-department communications and catalog design and distribution.
  • Managed vendor supply chain management, evaluation, and negotiation reducing expenses and increasing service offering, revenue and course quality.

Education

Education

BA

University of South Carolina

MBA

, University of North Carolina-Charlotte

30 hours towards completion

Jan 2006 - Mar 2006

M.Ed.

American InterContinental University

Skills

Skills

Informational Mapping

Instructional Design

Adult-Learning Theory