Application Service Delivery Manager 2001 – 2004
Provided IT Leadership, consultation and technology solutions to the Home Services/Product Repair Business’ leadership teams. Delivered base applications break/fix solutions, drove the incident, problem, and change management process in accordance with corporate and IT standardized governance practices and policies. Provided 24/7 second level support to Business End Users and the IT Organization.Managed Team of 35 IT Professionals, including direct responsibility for managing the priorities and assignments for 12 off-shore resources, additionally responsible for an Operating Expense budget of $36 Million.
Resource Director1995 -2001
Provided leadership to a group of 95+ IT professionals; responsible for the support of 75+ Financial, Tax, and HR and Commercial Sales systems, operating on diverse platforms i.e., Mainframe, Unix, Intel.Concurrently managed 24/7 production support, system improvements, compliance, maintenance and outsourcing activities. Proactively partnered with 15+ separate System Business Owners to deliver technology solutions for business opportunities/problems in support of service excellence and improved corporate profitability. Streamlined and formalized the support team’s procedures for production issues, by stressing focus on the root cause analysis of problems, resulting in a 30% increase in systems enhancements delivered by the support team without increasing the base budget.
Project Manager1993 – 1995
Managed a staff of 16 that supported all the major financial transaction systems e.g., General Ledger, Accounts Payable, Accounts Receivables, Fixed Assets.
·Led a team of 10 developers that implemented a Fixed Asset accounting software package. Created the integration links to the appropriate financial systems e.g., General Ledger, Accounts Payable. Project delivered on time and within budget.
·Transformed a subset of the development team into an efficient, productive Production Support Team for the Fixed Asset System increasing the Associates technical skills and knowledge of the system by 25%.
·Stabilized and streamlined the Invoice Processing System and Fixed Asset production environment reducing outages by 20% and improving run time by 30%.
Additional positions held during tenure at Sears, details available upon request.
Management Information Systems Consultant
Manager, Corporate Accounting Office