Charles Bass Sr.


An accomplished IT Executive with a proven track record of building results-oriented, business focused IT teams that consistently deliver value added services to the business.Diverse experience includes; 24/7 application service delivery management, P&L business operations management, organizational development, IT Governance, vendor management, system development life cycle methodologies and knowledge & understanding of Oracle E-Business Suite( R12). In addition, he has led initiatives involving IT off-shore outsourcing, IT SOX Compliance, standardization of policies and procedures along with continuous process improvements.


                                           TECHNICAL experience

PeopleSoft, Oracle E-Business Suite( R12), Microsoft Office, Microsoft Projects, SQL, COBOL, Visual Basic/VB Script, SharePoint 2007, ASP.Net, C++, Java, AS400, Citrix-Metaframe, IBM Mainframe


Project Management Institute

Oracle Applications Users Group (OAUG)

References and Salary History will be made available if requested.

Additional Information and Recommendations can be found on my LinkedIn page:

Work History

Work History
Oct 2008 - Sep 2010

Sr. Director, PMO & IT Compliance

Bally Total Fitness

·Provided Project Management services and oversight for select IT projects

·Responsible for the maturation and effectiveness of IT processes in accordance with SOX guidelines

·Developed Oracle End User Training Materials and led Train-The-Trainer sessions for an Oracle E-Business Suite (R12) project implementation of Capital Projects, Fixed Assets, Accounts Payable and Procure to Pay.

Feb 2005 - Oct 2008

Sr. Director, Application Services

Bally Total Fitness

Primary responsibilities included the establishment of priorities and strategy to accomplish functional objectives for all enterprise business applications. Concurrently provided leadership for six direct reports and their staff of over 70 IT professionals responsible for the custom development and support of these applications.

·Collaborates with the CIO and the business to develop and implement the overall business applications strategy while establishing the means for continuous improvement.

·Institute and enforce consistent policies, processes and measurements for new development, production support, change management, quality assurance, disaster recovery and risk management.

·Prepares the annual operating budget for Applications Development and is responsible for ongoing expense management and variance analysis.

·Identifies and leads continuous improvement efforts to drive cost savings, efficiency and effectiveness in both IT and the business.

Jan 1971 - May 2004

IT Management

Sears Roebuck & Co.

Application Service Delivery Manager 2001 – 2004

Provided IT Leadership, consultation and technology solutions to the Home Services/Product Repair Business’ leadership teams. Delivered base applications break/fix solutions, drove the incident, problem, and change management process in accordance with corporate and IT standardized governance practices and policies. Provided 24/7 second level support to Business End Users and the IT Organization.Managed Team of 35 IT Professionals, including direct responsibility for managing the priorities and assignments for 12 off-shore resources, additionally responsible for an Operating Expense budget of $36 Million.

Resource Director1995 -2001

Provided leadership to a group of 95+ IT professionals; responsible for the support of 75+ Financial, Tax, and HR and Commercial Sales systems, operating on diverse platforms i.e., Mainframe, Unix, Intel.Concurrently managed 24/7 production support, system improvements, compliance, maintenance and outsourcing activities. Proactively partnered with 15+ separate System Business Owners to deliver technology solutions for business opportunities/problems in support of service excellence and improved corporate profitability. Streamlined and formalized the support team’s procedures for production issues, by stressing focus on the root cause analysis of problems, resulting in a 30% increase in systems enhancements delivered by the support team without increasing the base budget.

Project Manager1993 – 1995

Managed a staff of 16 that supported all the major financial transaction systems e.g., General Ledger, Accounts Payable, Accounts Receivables, Fixed Assets.

·Led a team of 10 developers that implemented a Fixed Asset accounting software    package. Created the integration links to the appropriate financial systems e.g., General Ledger, Accounts Payable. Project delivered on time and within budget.

·Transformed a subset of the development team into an efficient, productive Production Support Team for the Fixed Asset System increasing the Associates technical skills and knowledge of the system by 25%.

·Stabilized and streamlined the Invoice Processing System and Fixed Asset production environment reducing outages by 20% and improving run time by 30%.

Additional positions held during tenure at Sears, details available upon request.

Management Information Systems Consultant

Manager, Corporate Accounting Office

Internal Auditor





Roosevelt University