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16 years of accomplished career experience spanning Operations Management (US Army Officer, Cartage Manager for Airborne Express, Director of Retail Operations for One Billiards - Gameroom Design), Six Sigma Process Improvement Consulting (Project Manager - Celerant Consulting, Project Manager - Airborne Express), and Marketing Management (Director of Marketing - One Billiards). 

My diverse skills, leadership ability, and work experience allow me to bring value to organizations in a variety of ways, across many different industries.  I've managed and consulted organizations across the Transportation, Retail, Processing (Oil & Gas, Chemicals) and Bio-Pharma industries, in addition to the Military.  Most of my operations management and consulting experience has involved managing multiple locations and projects simultaneously. 

If you're looking for a skilled, accomplished, experienced leader to successfully manage your retail operation, marketing department, or manage consulting projects, please get in touch with me to find out how I can add considerable value to your organization. 

Thank you for your time,

Mike Whitten

Work experience

Apr 2006Present

Director of Retail Operations/Director of Marketing

One Billiards - Gameroom Design

Managed retail operations of a multi-unit (2 location) retail company, to include hiring, training/coaching, scheduling, product display/pricing/promotions, inventory management, sales analysis, cost management & budget compliance, marketing, customer relations, corporate communications, and overall P&L performance.

ØSuccessfully led business through concept phase (2005), start up (2006), and maturation phases (opened 2nd location 2009).

ØGrew operating revenues 32% 2006 – 2010 (industry average: -35% decrease same period)

May 2003Jun 2006

Project Manager/Senior Consultant/Consultant

Celerant Consulting

Managed multi-site Six-Sigma operational improvement projects for clients across North America. Projects incorporated Six-Sigma tools/methodology to drive business performance improvement via cost reduction, revenue enhancement, and business process optimization. Managed all aspects of project operations – staffing, training, deployment, integration with client teams, and the successful delivery of project objectives and goals.

ØDelivered successful multi-site projects for British Petroleum (3 locations, 12 team members, delivered $6.5 million in annual maintenance cost reductions), Pioneer Chemicals (5 locations, 9 team members, $720k annual cost reduction), and Alltel Communications (Retail Effectiveness Analysis identified $2.1 million in annual revenue enhancement opportunities).

ØPromoted twice in three years with the company.

Dec 2000May 2003

Project Engineer

Airborne Express

Coordinated the operational aspects of the nationwide rollout of the Motorola HDT500 wireless data device and accompanying Dynamic Mobile Data wireless dispatching software system. $70 million project (largest IT initiative in the 50+ year history of the company) promoted operational efficiency through the introduction of wireless data network technology to over 20,000 product users at 450 locations across the United States.

ØDeveloped and implemented resource allocation model responsible for $2,721,000 in actual cost savings.

ØDesigned wireless network decision tool and managed allocation process resulting in first-year cost savings of $106,000 with continued additional sustained cost savings exceeding $172,800 annually.

ØManaged redesign of accessory equipment and negotiated contracts resulting in future equipment cost savings of $135,000 annually.

ØDeveloped and instituted all company internal promotional materials for the project

Nov 1996Jun 1999

Operations Manager/Area Consultant

Airborne Express

Developed, implemented, and managed operational improvement projects for the seven-state Region 4 (Midwest) area.Projects emphasized cost cutting, revenue enhancement, and quality of service improvement implementations.Designed and managed comprehensive six-month operational improvement project at the Lisle, IL cartage facility.

ØProject resulted in 9.2% productivity improvement (improving shipments/cartage hour worked from pre-project level of 18.5 to post-project sustained level of 20.2)

ØEnabled savings of $432,000 (exceeding goal of 6% operational cost reduction) while simultaneously facilitating first-year revenue increases of $339,040.

Managed both the 65 person outbound and 30 person (Teamsters Local #705) inbound cartage operations at the downtown Chicago cartage facility.Conducted operations planning, process improvement, training, scheduling, standards compliance, customer service, account management, and flight operations management.

ØFacilitated outbound revenue increases of $312,000 annually through improvements to freight reweigh process.

ØPromoted twice within the first two years of employment

Jun 1994May 1996

Air Defense Artillery Officer

United States Army

Managed daily operations of an Air Defense Artillery platoon (101st Airborne Division) consisting of 8 Stinger/Avenger anti-aircraft missile systems, 19 personnel, 11 vehicles, and associated weaponry and equipment valued at $9.2 million.Responsible for the training and operational deployment of a unit designed to respond to any worldwide conflict in 18 hours or less.Served as Air Defense Liaison officer for the 3/502nd Infantry Battalion.Planned, coordinated, and managed all air defense operations for the integrated Air Assault unit consisting of over 550 personnel.


Aug 1994Feb 1995

Air Defense Artillery Officer Certification

United States Army Officer Basic Course
Jul 1990Jun 1994


United States Military Academy, West Point

Dean's List - 1993/1994


Director of Marketing
Director of Marketing - 2005 to 2010 @ One Billiards - Gameroom Design Mass Media Campaign Design & Management Direct Mail Campaign Design & Management Interactive Media/Web Campaign Design & Management Customer Tracking System Design & Management Brand Management Event Marketing Guerrila Marketing Social Networking Creative Ad design work for all medias
Six Sigma Process Consulting & Project Management
Six Sigma Process Improvement Consultant, Senior Consultant, Project Manager - 2003 to 2006   Skilled and experienced in: Assembling, training, and deploying project teams to analyze business processes Identifying areas of opportunity to drive business performance improvement via Six Sigma tools and methodology in the areas of: Cost reduction Revenue enhancement Business process streamlining & optimization Developing project schedules to improve identified areas Project implementation and managment  
Operations Management
Director of Retail Operations - 2006 to 2010 Cartage Supervisor (Ops Management) - 1996 to 1998 Operations Management (US Army) - 1994 to 1996   Skilled and experienced in: Hiring, training, coaching, and scheduling employees Ensuring organization meets and exceeds corporate standards Ensuring organization meets and exceeds performance measures Streamlining processes to drive cost reductions Identifying and implementing revenue enhancement opportunities Ensuring positive customer & community relations Implementing a management control and reporting system to drive operational performance