Bruce Rigdon

  • New Milford US-CT


·Direct Marketing Association

·Financial Publishers Association

·Six Sigma – Villanova University

·Gerson Lehman Council of Advisors

·IT Professional Advisory Panel

·CIO Peer2Peer Research Panel


Chief Information Officer - Chief Technology Officer - Senior Vice President

Adept, Strategic Driver of Enterprise-Level Revenue & Growth Solutions at Global Corporations

Technical & Business Strategies Accelerating Operational Efficiency & Competitive Advantage

Enterprise Strategic Planning – Executive Collaboration – Business Intelligence – M&A

  • Strategic business partner with demonstrated success directing strategic technology initiatives that drive down costs and create new streams of high-margin revenue. 
  • Ø Trusted IT executive advisor and chief technology consultant with an in-depth understanding of competitive industry pressures, a strong business acumen and a firm grasp of developing technologies. 
  • Ø Track record of creating agile IT organizations able to respond to rapidly changing business conditions, integrating and aligning technology with corporate business objectives for competitive advantage. 
  • Ø Global technology strategist  with 20 years IT management experience recognized for delivering innovative technology solutions that consistently resolve business problems


ComputerWorld Best Practices Technology Award nomination

Project Management Institute

Direct Marketing Association

Financial Publishers Association

Six Sigma – Villanova University

Gerson Lehman Council of Advisors

“An exceptional CIO; I give him my highest recommendation.” – CEO Sales/Marketing Technology

“Bruce’s leadership ability transforms complex challenges into manageable initiatives that produce results.” - Director Technical Services

“The ultimate professional, a natural leader with the vision, integrity and determination to reach his goals.  I wish there were more Bruce Rigdon’s in my life.” – VP Financial Services

Work History

Work History
Jan 2006 - May 2010

Chief Information Officer

Weiss Group LLC

Weiss Group Inc. is the $100 million parent holding company of two separate and unique financial and/or investment related subsidiaries — Weiss Research Inc. and Weiss Capital Management Inc.Weiss Research is one of the largest publishers/direct marketers of print and electronic financial publications in the U.S.Weiss Capital Management Inc., and its NASD registered broker-dealer subsidiary Weiss Capital Securities Inc., are engaged in the business of professionally managing the investment assets of individuals, pension plans, trust accounts, institutional accounts, charitable organizations, foundations and investment companies.

Executive director of all Information Technology services within the company organization, including e-marketing strategy and support, applications development, network and telecommunications infrastructure, end user support, technology purchasing and vendor management, and strategic technology planning.Ensure alignment of corporate and technology goals, and superior return on technology investment.Member of the Executive Committee, reporting to the Chairman and CEO.

·Architected a unified business communications strategy that streamlined communications and collaboration across multiple locations, time zones and mediums.Leveraging the Microsoft Office product suite and voice over IP technology, the initiative delivered by integrating communications systems and technology with business processes.Through the convergence of calling, conferencing, messaging, contacts, calendaring, collaboration and rich presence with voice, video, text and visual elements, business productivity improved through accelerated work flows, improved decision making and leveraged social networks.Costs fell by 50% through lower communications, telephone, meeting and travel expense.

·Spearheaded a digital media marketing strategy that paved the way for $15 million revenue growth through the delivery of product and content with e-mail, SMS text, fax, voice, web, e-readers and set-top video.Leveraging technology consumerization trends, the direction provided competitive advantage through product differentiation and heightened customer convenience.

·Coordinated pre and post-transaction divestiture and M&A activities involving Wall Street ratings and securities businesses, on schedule and within budget.

·Conceived an affinity group marketing strategy that leveraged a new, untapped marketing channel and led to $15 million in additional subscription revenue.

·Directed SalesForce CRM implementation, reducing staffing costs by 17% through improved Customer Service efficiency and boosting revenues by $7 million through new subscription sales and customer retention.

·Developed a desktop and server virtualization strategy that improved service levels, availability and reliability, reduced equipment, environmental and management costs by 45% and contributed to the organization’s ability to respond quickly to changing business needs.Through virtualization, over 400 servers and desktops were replaced with state of the art, highly available virtual technology.Introduced multi-media production capability, provided business continuity/disaster recovery capability and established the technology platform and service levels necessary to support $10 million growth in e-commerce revenues

·Introduced web/e-commerce technology to improve e-marketing, customer acquisition, PPC, SEO and SEM capability that generated an incremental $10 million annual revenue, reduced operating costs by 10%, grew the customer base by 25% and established the path for $15 million growth in sales.Ensured compliance with CAN-SPAM act and other state and private legislation.

·Launched business process/collaboration improvements leveraging Microsoft Sharepoint and .NET technology to eliminate quality assurance problems, streamline time to market 25%, and reduce associated technology costs 30%.

·Directed the implementation of an enterprise-wide database marketing/analysis solution, integrating marketing, technology and analytics to improve e-marketing effectiveness and identify alternative marketing opportunities.Contributed to a $6 million improvement in marketing revenues.

·Established consistent IT performance and delivery, working in partnership with business executives and technology staff to introduce effective IT standards (ITIL) and governance.

Feb 2004 - Dec 2005

Chief Information Officer

HCI Direct Inc.

$150 million global direct marketer of women’s apparel and accessories with operations in the United States, Europe and Canada and multiple manufacturing facilities in the mid-Atlantic states.Products and services are delivered to over 2 million customers worldwide using state-of-the-art database marketing technology.

Executive management of all Information Technology, Operations, Data Capture and Customer Service activities throughout North America and Europe.Establish strategic and tactical direction supporting achievement of corporate financial goals.Member of the Executive Steering Committee, reporting to the President/Chief Executive Officer.

·Spearheaded technical infrastructure consolidation which resulted in $750,000 in reduced costs annually through virtualization of computing and storage platforms and network components, meeting the contribution required to achieve of corporate revenue goals and supporting new business initiatives.

·Formulated Customer Service strategy and direction, introducing a CRM solution (SalesLogix) which improved Customer Service processing efficiency and the customer experience, and resulted in 15% savings in staffing cost.

·Directed the implementation of an enterprise-wide technology consolidation solution which doubled processing capacity and reducing annual costs by $200,000.

·Streamlined product fulfillment procedures, reducing cycle times by 50% and obtaining $300,000 annually in increased postal savings.

Mar 2000 - Dec 2003

Chief Information Officer

Jardine Lloyd Thompson Services

$100 million subsidiary of the 6th largest international broker of insurance and reinsurance, benefit administration and related consulting services, Jardine Lloyd Thompson Group plc, with over 5,000 employees in 30 countries.With locations throughout North America, JLT partners with some of the world’s most reputable carriers, including Aetna, AIG, Chubb, Cigna, MONY and Unum Provident.

Executive level leadership with oversight for all information systems, applications and technical infrastructure throughout North America.Determine strategic direction necessary to achieve corporate objectives.Establish systems infrastructure, methodologies, policies and procedures.Serve as member of the Executive Committee, reporting to the Chief Executive Officer.

·Directed consolidation of information from multiple legacy sources into an integrated data warehouse supporting Marketing and Customer Service analysis, enabling centralized group marketing decision support.

·Developed data center consolidation and re-platform strategy that increased processing capacity while reducing TCO $500,000 annually.

·Championed efforts to streamline technology operations and reduce IT expenses by 6% while maintaining support for organization with 15% annual growth rate.

·Developed strategic plan to consolidate multiple legacy applications into comprehensive healthcare benefits system with document imaging, IVR and web technology for internally processed and ASP applications.Enabled company to generate 13% growth in Benefit Outsourcing revenue.

·Led initiatives to design architecture for state-of-the-art data center.Established fault tolerant system for network, applications, platforms and services.Reduced operational costs by 10%.

·Directed development and implementation of corporate Business Continuity/Disaster Recovery plan. Ensured timely recovery of multi-location business and technical capability.

Mar 1998 - Feb 2000

Director Information Technology

MicroWarehouse Inc.

$6.8 billion FORTUNE® 500 provider of technology products and services for business, government and education.With operations throughout North America and Europe, offers over 100,000 computer products though catalog, direct mail, newspapers, trade magazine, telesales, Internet and extranet web sites.

Responsible for the strategic planning and development of technologies, information systems and call center support operations.Directed the technology enhancement of Finance, Sales, Marketing and Customer Service organizations.Managed 30 development staff members.Reported to Chief Information Officer.

·Launched Sales Force Automation (SFA) strategy for multi-site, 1,500 seat call center that provided web-enabled CRM capability that drove marketing initiatives, reduced operating costs by 15% and improved sales revenue by $3 million annually.

·Led implementation of Oracle/PeopleSoft Enterprise Resource Planning system throughout Europe, standardizing the corporations financials and streamlining supply chain and fulfillment activities.

·Introduced Callidus TrueComp sales commission automation software to achieve more flexibility with greater impact on sales while reducing overall associated annual costs by $250k.

·Implemented consolidated sales reporting data warehouse that increased availability of strategic sales information and decreased annual expenses by $100k.

Mar 1988 - Mar 1998

Associate Director Information Technology

Reader's Digest Association

$2.5 billion publisher of the world’s #1 general interest magazine, the Reader’s Digest, published in 50 editions in over 20 languages.Using one of the leading consumer databases in the world, RDA also markets books, special-interest magazines, music, videos, financial and health products to over 80 million cusomers worldwide.

Managed Information Technology application group with oversight for development and support of marketing, postal and order fulfillment systems.Directed application staff of 42 employees.Monitored capital expenses with responsibility for $6 million annual budget.

·Managed development of customized enterprise CRM solution (Accenture) that reduced G&A expense $5 million annually through staff containment, improved customer self-service capability and reduced training costs.Boosted revenues by $20 million through improved sales, customer retention, full integration with fulfillment systems and enhanced reportings/trending capability.

·Led implementation of campaign performance forecasting and contact/trending data warehouse and OLAP engine that improved the ability to design and manage marketing campaigns and leverage new consumer trends.

·Deployed List Management application that delivered $2.5 million annual cost reduction through improved quality of data and list rental procedures.

·Designed and implemented Customer Output Processing System that handled all output marketing and product communications and ensured optimum postal charges for a savings of $300 million annually.


Sep 1973 - Jun 1977


Western CT State Univ