Dedicated professional with comprehensive IT support experience. Excels in customer service and troubleshooting issues in a timely manner. Technically savvy with the ability to solve hardware or software problems. Looking to dedicate my skills for the betterment of the company and grow in the technical field of IT.

Work History

Work History

U.S. Space & Rocket Center

Jul 2014 - Present

Simulations Supervisor

Manages all simulators of Space Camp. Oversees Mission Control Complex staff as they conduct space exploration missions with trainees.

• Provides leadership and manages the simulations department; makes decisions and solve problems.
• Maintains staff by orienting, and training employees on proper procedures of simulations area; monitors performance of staff and offers counseling on ways to improve when needed.
• Monitors inventory, and completes paperwork as needed pertaining to the Simulations floor.

U.S. Space & Rocket Center

May 2014 - Present

IT Technician (Volunteer) 

Assisting IT Technicians in integration of portable cashier modules and the refreshing of older operating systems to Windows 7.

• Installing and configuring computer hardware for Windows 7 on office workstations.
• Configuration of Microsoft Dynamics software on new and existing computers.
• Installing, configuring, and maintaining common end user application software.

U.S. Space & Rocket Center

Jan 2014 - Jul 2014

Crew Trainer

Played the role as a Space Camp Counselor; where I educated trainees about early space and the key role Huntsville played in developing the components we use now to explore space.

• Facilitate trainees learning through space exploration lesson plans and hands-on projects and activities.
• Assist children/youth with hygiene, illness and medicine adherence and homesickness.
• Monitor wake-ups and lights-out procedures to ensure trainees follow camp policies.
• Interact with employees and guests of all ages and provide exceptional customer service.
• Effective simulators operation for trainees to experience different scenarios; weightlessness in space or walking on the moon.
• Lead trainees through simulated missions based on various space shuttle scenarios; repair satellites, build space structures and operate robotic equipment.

Huntsville Hospital

Jun 2012 - Dec 2012

Information Technology Intern

Assisted in a project to restructure the organization/tracking of hardware and software assets as well as managed the reporting of professional services and communications costs, and procurement of IT equipment. Specific responsibilities:
• Developed and executed process to log new hardware and software assets into tracking and inventory system.
• Developed cost tracking reports for the Information Technology Department to improve tracking of professional services and data communication expenditures.
• Communicated to staff on procurement process and equipment requests.
• Worked with vendors to quote and procure IT equipment and software used by the Huntsville Hospital System (7,000 licensed beds).
• Managed over $500,000 in IT equipment purchase / work orders. Maintained inventory control.

Oakwood University: Administrative Systems Department

Aug 2011 - Dec 2012

IT Support Technician

Provided (onsite/remote) break-fix support for department computers, laptops, and related peripherals on a tier 2 level. Specific responsibilities:

• Resolved end-user support tickets, preventative maintenance on computer hardware, and management of security and other OS level patches.
• Corrected failures in computer hardware and or software accurately in a respectable time under no supervision.
• Worked with third-party vendors to arrange the repair of malfunctioning hardware under maintenance contract / warranty.
• Managed and deployed key software on administrative computers.

Keystone Computer Solutions

May 2011 - Aug 2011

IT Technician Intern

Played a key role in the orchestration and deployment of Windows 7 at the Minneapolis Urban League Transitional School. Specific responsibilities:

• Installed and configured software on 70% of Windows computers at Minneapolis Urban League (MUL) Transitional School.
• Migrated user data using processes developed specifically for MUL Transitional School staff.
• Diagnosed equipment and performed fixes as needed for Desktop and Laptop computers.
• Imaged Windows 7 and troubleshoot post setup issues as needed. Carried out daily systems checks, and produced daily activity reports.
• Delivered services to customers upon request; refresh of operating system, updates and patches.



Oakwood University

Aug 2007 - Dec 2012

Bachelor of Science

Bachelors degree in Information Technology