Craig Reed

Summary

Performance-driven administrative leader with experience facilitating support services and managing office operations with multi-million dollar budgets.Excellent ability to direct, develop and motivate personnel. Adept organizational and communication skills with the ability to concurrently direct multiple business affairs while maintaining attention to detail, integrity and confidentiality.Poised to deliver the superior educational experience that Kellogg Community College is recognized for.

üStrategic Marketing

üFinancial Management

üTeam Building and Leadership

üOutstanding Computer Skills

üPublic and Media Relations

üBudgeting and Allocation

üBusiness to Business

üDevelop and Implement Policy

üPassionate about Achieving Goals

Work History

Work History

Adjunct Instructor

Kalamazoo Valley Community College

Adjunct Instructor2002 - 2005

·Instructed Computer Information Systems at Michigan Youth Challenge Academy.

·Trained a diverse group of at-risk students between the ages of 16-19.

·Developed and implemented coursework for instruction of resume and cover letter writing, career assessment, interviewing skills and job retention.

·Instructed students in completing Post-Residential Action Plans.

·Collaborated with Michigan Works! to provide continued career counseling post graduation.

Marketing - Direct Sales Supervisor

Charter Communications

Marketing-Direct Sales Supervisor-West Michigan Key Marketing Area

·Supervised 12 in-house and 40 contract Direct Sales Representatives (DSR), with 10 support personnel at 10 regional offices.

·Recruited, interviewed, hired and evaluated personnel.

·Coordinated ongoing training programs for DSRs which resulted in successful sales increase.

·Created, developed and implemented a method of monitoring DSR assuring goals were met and sales goals were achieved.

·Developed and implemented ride-along evaluations of DSRs including coaching and mentoring procedures that resulted in better product knowledge and performance.

·28% of total phone sales procured through direct sales.

·139% increased DSR sales from 2006-2007.

·Developed strategic marketing tactics for different demographic areas and level of penetration in according to population and competition.

·Scheduled and coordinated areas to be marketed with DSRs, support staff and technical staff which initiated a cross-functional team concept.

·Reviewed and reconciled in-house payroll.

·Annual budget management exceeding $2.1 million.

Mar 2009 - Present

Director of Employment Services

Kellogg Community College

Director of Student Employment Services and Michigan Works! of Branch and Calhoun County

·Supervise staff of twelve and oversee operations at four locations in two counties.

·Work collaboratively with staff to develop workshops that meet client needs.

·Manage all records, budgeting and support activities to ensure compliance, accountability and accuracy.

·Perform research and grant writing responsibilities for sustainability.

·Ensure proper communication of the vision and philosophies to all staff.

·Implement staff development training programs; oversee hiring of staff and maintaining staffing plans for Employment Services and Workforce Investment Act Core Services programs.

·Collaborate with Kellogg Community College and Calhoun Intermediate School District to develop marketing plans that will mutually benefit both organizations.

·Annual budget management exceeding $922,000.

·Property management of 15,500 square foot building subleasing to eight organizations.

Adjunct Instructor2002 – 2009

·Instruct computer courses for the Office of Information Technology Department.

·Instruct students in lecture and facilitative lab environment, as well as Blackboard.

·Instructed Open Entry/Open Exit Lab at Albion, Battle Creek, Coldwater, and Hastings campuses.

·Assisted students in Microsoft Office Systems, Publisher and FrontPage.

·Instructed customized training classes for Regional Manufacturing Technology Center.

Education

Education

BA

Spring Arbor University
Oct 2006 - Nov 2009

MA

Spring Arbor University